Customer Service Clinical Pharmacy

Sitotaw amare

Pharmacist

Ethiopia

CITY, adis abeba

OBJECTIVE

An experienced senior pharmacist dedicated to helping people enjoy healthier lives customer service oriented and able to communicate effectively with parents, pharmacy team members and insurance entities, proficient in all necessary duties from analyzing patient records for duplicate therapies, sensitivities, intolerance, safety, and effectiveness to ensuring compliance with state, federal, and ethical standards

SKILLS

●Knowledge of pharmacology

●Knowledge of clinical pharmacy

●Trend in drug supply management

●Customer service orientation

●Labeling procedures

●Maintaining patient records

●Dispensing medication

●Hiring and onboarding

Language skills

English

Advanced in writing, communicating and reading

EXPERIENCE

Ameco pharmacy, bishoftu Oromia - head pharmacist

Sep 2017 - PRESENT

●Consistently exceeded the goal of checking 100 orders per shift while maintaining accuracy and ensuring completing of drug packaging and labeling

●Prepared and labeled medications as per physician prescriptions

●Assisted with inventory and maintaining stock

●Trained new team members to excel at all workstations managed procurement of supplies, conducted consultations with patients answering questions and providing accurate information.

●Supervised technicians and provided information to patients

●Intercepted the authorization of prescription that would have interfered with other current medication, preventing potentially adverse medical side effects in the patient

●Triaged patients concern, including out-of-reach medications, insurance issues, therapy duplications, and generic substitution

Bishoftu general hospital, Oromia bishoftu - drug information center department head

Sep 2012 - Aug. 2016

●Consistently meet my short and long theorem targets

●Handled consumer company with empathy and composure

●Proactively participated in meetings and helped create new practices

●Answered calls, responded to emails and spoke with clients face to face

●Processed a range of documentations and entered information in to database.

●trained, coached and supervised new staff members

●Pitched ideas on how to improve performance and efficiency

●Helped management to identify workflow issues and fined solutions

EDUCATION

University of gonder, Location -Amhara Ethiopia city of gonder bachelor’s Degree in pharmacy

Sep 2008 - Aug. 2015

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