Customer Service Sales Experience

JONATHAN

STROBEL

**** ***** ** ******* *****, FL 33437 561-***-**** ad0h4z@r.postjobfree.com Objective

Store manager with 10+ years sales, operations and customer service experience with a concentration in cell phone sales for Verizon, T-Mobile, AT&T and Sprint. Also, I have 8+ years of management experience, and I posess great interpersonal and sales experience. Skills Summary

A dynamic personality, enabling me to be a leader of personnel; the ability to interact with customers, listening to their concerns and resolving their account and handset issues. Technologically proficient in the use of computers, and both Android and Apple mobile operating systems for AT&T, Verizon, T-Mobile and Sprint. Superior mathematical ability and proficient in the use and operation of a teller mate machine. I was a part of the Apple Masters Program through Wireless Advocates and successfully completed the certification program and have maintained my certification. About 10 years of sales selling both Android and Apple phones for AT&T, Verizon, T-Mobile and Sprint. Education

Monmouth University, West Long Branch, NJ – December 2011, BA, Communication Brookdale Community College, Lincroft, NJ- May 2008, AA, Broadcasting Marlboro High School, Marlboro, NJ- June 2006, Academic Degree Experience

Arch Telecom-T-Mobile Premium Retailer

Mobile Expert April 2022-October 2022

Selling T-Mobile products and services, as well as T-Mobile plans. Consistently hitting targets for total sales, new lines, prepaid, protection, accessories and TFB. Performing as a leader in the store when my manager is not there. Receiving shipments from FedEx and UPS and putting the new products on the floor or in the safe. I sent out returns, trade-ins, warranty exchanges, re-stock balances and placed amazon orders for supplies for the store. Training new employees when they start their training process. I also took on a leadership role in the store. When my manager was not there, I ran the store; and when both my manager and DM were in a meeting, I ran the district successfully; and we finished #1 in the company! USA Wireless-AT&T Authorized Retailer

Wireless Sales Consultant May 2021-September 2021

Consulted with new and existing customers pertaining to their service encompassing phones, tablets, watches, AT&T TV, DirecTV, AT&T Fiber internet, accessories, insurance, business accounts (CRU) and FirstNet accounts. Utilized my customer service and active listening skills, I ascertained the needs of my customers and determined a solution for their needs. Used my knowledge of various carriers, promotions and customers accounts, I maximized their discounts and savings, and helped them attain the best value on their monthly plan/bill. I consistently hit my sales goals; and earned a performance bonus my first month after getting my ATTUID. I performed as a leader in the store, leading by example to demonstrate the best practices to show customers the appropriate product or service which best suited their needs. I followed AT&T’s “At Your Service” Customer Service/Sales techniques: Greet, Understand, Recommend, Confirm, Educate and Thank” with every customer. Russell Cellular- Verizon Authorized Retailer

Wireless Sales Representative/Assistant Manager September 2020- April 2021 Selling Verizon products and services, as well as Verizon Wireless plans. Consistently hitting targets for total sales, new lines, prepaid, protection, accessories and SMB since starting in September. Performing as a leader in the store when my manager is not there. Receiving shipments from FedEx and UPS and putting the new products on the floor or in the safe. Training new employees when they start their training process.

Best Buy

AT&T Expert October 2018- September 2020

Utilized my skills as an Expert on all things AT&T, and was the go-to AT&T person. In charge of training all employees that may need to sell any AT&T product (cell phone, tablet, watch, MBB hotspot, ATT TV, DirecTV, internet or home phone service). Consistently attained #1 sales representative status in my store in the mobile department, and within the first 3 months of me joining the sales team, we started hitting out sales targets, which allowed us to earn our bonus! True to my efforts since becoming an AT&T Expert, my store began attaining our sales targets.

Wireless Advocates

Kiosk Manager/Wireless Sales Expert July 2015- October 2018 Provide Costco Members a full array of products encompassing mobile plans, phones, tablets, accessories, and insurance for Verizon, AT&T, T-Mobile and Sprint. Served as the Kiosk Manager, and as such, my responsibilities included hiring staff, paperwork, customer service, and various aspects pertaining to operations of the kiosk. Consistently placed in the top 10 employees in the district (15 stores- about 60 employees). Promoted to Kiosk Manager in July 2017. 2

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