KAREN M. HEA

MODESTO, CA *****

209-***-****

ad0h37@r.postjobfree.com

OBJECTIVE

Seeking a position where I might fully utilize my skills and abilities to contribute to your company in a positive way. HIGHLIGHTS OF SKILLS

MS Windows 10 PowerPoint 4.0 Strong Customer Service Skills

Microsoft Word 365 QuickBooks Pro 2012 Ten Key by Touch

* Data Basics Microsoft Excel 365 Service Trade WORK EXPERIENCE

9/2019-7/2023 CALIFORNIA BOILER MODESTO, CA

Administrative Assistant

Provided administrative support to ensure efficient operation of the office. Duties included: answering multi telephone switchboard, screened, forwarded calls, and took messages; typed, formatted, proofread, and edited correspondence and other documents; maintained and updated filing, and database system; transmitted information and documents to customers via email; communicated with customers, employees, and other individuals to disburse information and responded to inquiries; processed incoming mail, answered correspondence, and prepared outgoing mail; supported invoice preparation; and performed data analysis to responded to customer inquiries.

10/2016-9/2019 EXPRESS EMPLOYMENT PROFESSIONALS MODESTO, CA Administrative Assistant Temp at California Boiler 2/2009-12/2015 BURGESS SUPPLY, INC. MANTECA, CA

Office Administrator

Answered all incoming calls, wrote/drafted routine correspondence. Basic financial and accounting tasks, monitored and followed up on accounts receivable, prepared daily invoices, posted and paid incoming bills, receipts, and processed payroll. Maintained inventory of office supplies. Managed all office systems including computers and telephone network. Maintained and updated reports. Imported/exported data between QuickBooks and Excel. Ran errands to the bank and post office.

6 /2008-2/2009 Administrative Assistant

Answered all incoming calls, prepared customer invoices daily, posted customer payments. Maintain inventory of office supplies. Maintained and updated driver’s daily logs and mileage reports. Ran errands to bank, post office and office supply store.

WORK EXPERIENCE CONTINUED

4/2007-4/2008 POLHEMUS ENTERPRISES ESCALON, CA

Executive Assistant

Answered all incoming calls, drafted routine correspondence and proposals. Kept master schedule of client engagements, basic financial and accounting tasks, monitored and followed up on accounts receivable, prepared monthly invoices, posted and paid incoming bills, receipts, and processed payroll. Maintained inventory of office supplies. Managed all office systems including computer and telephone network and security system. Maintained and updated reports. Imported/exported data between QuickBooks and Excel. Ran errands to bank, picked up and drop off plans, etc. 3/2005-7/2006 ORIGINAL S.W.A.T. MODESTO, CA

Customer Service/Accounts Receivable Clerk

Answered all incoming calls from accounts, entered sales orders via phone, fax and e-mail, and updated customers on delivery issues, color changes, new and discontinued items, as well as back order status. Handled data entry related to assigned accounts, order revisions, return authorizations, and credit memos. Called on past due accounts for payment information. 5/2003-1/2005 5.11 INC. MODESTO, CA

Customer Service/FLD & Key Accounts Assistant

Answered all incoming calls from accounts in assigned territory, entered orders via phone, fax and e-mail, updated customers on delivery issues, color changes and back order status. Handled data entry related to assigned accounts, order revisions, return authorizations, invoicing and credit memos. Worked with order fulfillment manager on special projects. Updated various office forms, order forms, return authorization forms and phoned order forms. Maintained accounts information on web site. Supervised customer service department while manager was on vacation or out of the office. Trained new customer service representatives. EDUCATION

Community Hospice, Inc. Modesto, CA

Volunteer Training Certificate

Opportunities Industrialization Center West Menlo Park, CA Advanced Clerical Skills and Computer Certificate

Hillsdale High School San Mateo, CA

Diploma

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