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Customer Service General Manager

Location:
Mooresville, NC
Posted:
October 19, 2023

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Resume:

KENNETH J. WHITE

561-***-****

Highly accomplished professional with diverse experience in leadership, administration, management, and customer service.

Summary of Qualifications

Diversified professional with managerial experience

Strong leadership and managerial qualifications combined with interpersonal

and team-building skills

Demonstrates acute logical and critical thinking, with a keen sense of humor

Thorough in identifying problems with staff and efficiently solving them

Excellent communication skills and management ability

Highly proficient aptitude to guide, motivate and set goals for co-workers

Presents a positive attitude and professional appearance

Customer Service and Management Experience

Manager-Carolina Treetop Challenge Adventure Course Albemarle NC 2018-Pres

Family owned treetop challenge course for adults and children.

●In charge of day to day operations and management.

●Responsible for recruitment, training, and evaluation of all employees

●Involved with all purchasing and procurement of inventory

●Lead customer service manager handling complaints and other customer related issues

●Involved with strategic planning, marketing and financial operations.

Director of Golf/Hotel Manager -Kingwood Country Club and Resort, Clayton, Georgia 2013-2018

Public/Private Resort and Country Club

●In charge of day to day golf operations and management of front desk staff and employees

●Acts as General Manager when General Manager is off property.

●Maintains $350,000 budget for golf operations which includes salaries, inventory, and purchasing

●Successfully increased sales by 30% for golf in past fiscal year

●Developed program for membership recruitment which increased membership 60% between December 2017 and February 2018

●Setup and operations of special events such as golf tournaments, social events, marketing and promotions

●Responsible for recruitment, training, and evaluation of employees

●Voted Best Golf Course for past 3 Years in Northeast Georgia

●Lead customer service manager handling complaints and other customer related issuePerforms numerous administrative duties property wide

Other Management and Administrative Experience

Assistant Principal-Rabun County High School, Tiger, Georgia 2008-2010

Public High School grades 9-12, staff and faculty of 70 and student enrollment of 825

●Assisted principal in the administration of the school and all day to day logistical matters

●Managed all programs that utilized federal funding.

●Supervised instruction and all staff evaluations

●Organized and supervised staff operations for extracurricular events

●Leadership chairman for all hiring of teachers and staff

Assistant Principal- Rabun County Elementary School, Tiger, Georgia 2003-2008

Public elementary school grades 3-6, staff and faculty of 86 and student enrollment of 780

●Assisted principal in administration of the school and all day to day logistical matters

●Managed and organized all state and federal testing

●Oversaw all student and staff attendance and scheduling

Dean of Students, Rabun Gap-Nachoochee School, Rabun Gap, Georgia 1999-2003

Private boarding and Preparatory School Grades 6-12, staff and faculty of 50 and student enrollment of 240

●Prepared annual operating budget for Student Life Program

●Managed expenditures for the annual budget working with the School Finance Team

●Maintained a leadership role in all aspects of staff recruitment, training, development and assessment

●Structured, implemented and evaluated work program for entire faculty/student body

●Developed and instituted school wide afternoon activity programs

●Designed a curriculum for Human Growth and Development

EDUCATION

Boston University, 2008 Boston, Ma. Certificate in Paralegal Studies

University of Georgia, 2001 Athens, Ga. M.ED., Masters Degree in Educational Leadership

St. Lawrence University, 1989 Canton, NY, BA., Bachelor's Degree in History and Education.



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