Name: Balaji Janakiraman

Professional Profile

Personal Details

Date of Birth: 3rd May 1986

Residence:1908-530,Lolita gardens, Mississauga, L5A3T2,

Mobile +1-437-***-****

Email ad0h1h@r.postjobfree.com

Strengths

Flexible

Optimistic

Amiable, Adaptable and Sincere Person

Creativity and Analytical ability

Good in Communication Skill.

Technical Skill

Operating System

Windows 9x, NT, XP

Networking basic Concepts and

completed hardware & Networking in Accel IT Academy

MS Office (Completed DCA)

Summary:

Ambitious Assistant Manager with more than 17 years of management experience in soft service, catering & FM industry. Applies strong analytical and critical thinking skills to solve complex operational problems.

Versatile and trained in soft services who thrives in dynamic, challenging and fast paced professional environments, Assertive and enthusiastic, with extensive knowledge of cleaning, catering, FM and an unsurpassed worth ethic.

Academic Qualification

M.B.A(General), Distance Education, Annamalai University, Year of Completion: May 2012

B.B.A, Distance Education, Annamalai University, Year of completion: May 2009

Diploma in Hotel Management and Catering Technology (Regular)

College: M.G.R IHMCT, Year of completion: April 2006

Board: Directorate of Technical Education, Tamilnadu

Schooling: Completed higher secondary in the year March 2003

Academic Training:

Industrial Exposure:

Organization Savera Hotels Ltd. Mylapore, Chennai – 4

Outlet Food Production, F&B, HK & Front office

Department Restaurant, Banquet, Room Service

Duration May – Oct 2004

Vocational:

Organization The Residency Towers, Chennai – 17

Outlet Food Production, F&B, HK & Front office

Department Restaurant, Banquet, Room Service

Duration Dec 2003 – Jan 2004

Accomplishments

Successfully Completed the ISO 9001:2000 Certification Training Programme conducted by National Centre for Quality Management at Lonavala

Won the contest in Clean India Challenge 2008 conducted by Clean India Journal

Workshops

Participated in Inspire Development Journey – Individual Learning Plan by Vyaktitva for developing leadership skills.

Participated in 7-Habits training program.

Participated in Human Centered Workshop powered by LUMA – It is a Practitioner Certification Program to build human centered design skills to help create a culture of innovation within organization.

Work Experience:

Presently working with JLL (Jones Lang Lasalle) as Assistant Facility Manager in Bank of America from September 2015 to till date.

Responsible for ensuring that the facilities meet the needs of employees.

Responsible for facilities strategic planning, day-to-day operations and assessment of the condition of the facility.

Managing occupant services (parking, janitorial services, food services, concierge, facility helpdesk, Mailroom services, and Client visit).

Developed and managed annual operating budgets for soft services department

Ensuring a positive work environment to support staffing, recruitment, retention, motivation, and productivity.

Created a facility department manual to document service level expectations for staff.

Preparing business cases, providing supporting documentation and financial reports, to justify expenditure and new contracts.

Preparing Monthly management Review (MMR) and QBR

Preparing quarterly PR/PO request by coordinating with SCM for releasing PO to the vendor

Processing Vendor invoices with Finance team with necessary supporting documents with relevant PO

Core Competencies

Compliance

Safety Management

Conflict Resolution

Operations

Code Compliance

Inventory Management

Scheduling

Quality Control

Spoken Languages

English

Tamil

Worked with Sodexo Facilities Management Services India Pvt. Ltd as a Facility Executive in Wipro CDC - 2 from January – 2010 to August -2015

Managing overall operations of Soft and Hospitality services of Wipro CDC-2, Team Size – 124

Preparing monthly indent and coordinating with the client for procurement

Preparing and presenting the monthly management review report to the Client

Monitoring & achieving the Gross Operation Profit

Handling various facility improvement tools like Web Maximo, Golden rule tracker, Business Process Report (BPR) etc.

Preparing Monthly billing & coordinating for collections

Looking after the Recruitment process of both Soft & Hospitality Services

Coordinating with client EHS (Environment Health & Safety) for OHSAS

Soft & Hospitality audit documentation

Worked in ISS Facility Services as a Jr. Executive in Quality Support system Department from July 2007 to September - 2009

Periodical Site Quality Audit

Preparation of Site Manuals and customized

Checklists

Promoting best practices and Benchmarking

Conducting Customer Satisfaction Surveys (CSS) every six months

Co-ordinate for ISO related activities

Maintain and control documentation as per ISO norms.

Worked in Radhakrishnan Hospitality Services Pvt. Ltd as a Management trainee in MIOT Hospital from June 2006 to June 2007

Manage the food and beverage provision for patients and guests.

Planning menu in consultation with unit manager, Dietician, and chef

Managed multi-cuisine restaurant inside the hospital.

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