BARBARA FLANAGAN

** ***** ****, ***. ** home: 631-***-**** cell: 631-***-****

Islip, NY 11751 ad0h1e@r.postjobfree.com

SUMMARY

Dedicated, experienced professional with strong organization and communication skills. Talented, energetic, and hands-on customer service with a supervisory background. Proven experience in fast-paced positions and is exceptionally dependable and organized.

EDUCATION

Adelphi University Garden City, NY

Completed 116 credits towards a Bachelor’s Degree in Finance

Hunter Business School, Medford NY

Medical Billing and Coding Certification

WORK EXPERIENCE

MES Solutions Inc. Hauppauge, NY Peer Administrator 2013 – 2022

Receives client submissions of peer requests and inputs client and examinee data in the system database, and verifies all cases contain information needed for the clinical review process

Tracks documentation of all processes, communications, report status and due dates via system tracker or database

Receives completed reports and reviews for completeness and accuracy, including proper formatting, grammar and sentence structure, and ensures all practices are carried out in accordance with HIPPA compliance practices, state and federal safety standards, and legal regulations

Completes and ensures all invoicing is billed daily and in accordance with company practices and client contract agreements

Handles and responds promptly to incoming calls, emails or faxes from physicians or clients requesting report status and/or information

Works with transcriptionists and/or physicians’ offices regarding report details, clarification, addendums, etc.

Ryder Logistics & Transportation Edgewood, NY Customer Service Supervisor 2003 – 2013

Managed 28 drivers by leading, training, advising, and rescheduling all logistics operations

Improved on-time delivery rate 40%

Maintained DOT requirements for drivers files, disciple letters, and payroll

Appraised safety observations on driving skills company drivers to ensure safety protocol

Coordinated quarterly in-office safety meetings to update drivers on policies and procedures

Resolved problems with clients regarding non-delivery, complaints, or product damages.

Managed accident billing process, generating 300-500 invoices per month for New York company base of 4,000 transportation vehicles

Consistently updated and maintained customer database regarding driver accident frequencies.