Melvin Williams

267-***-****

ad0h0i@r.postjobfree.com

Objective

To acquire employment as a customer service representative that will capitalize on existing work experience and continued education.

Summary of Professional Attributes

Proactive individual with a strong desire for continued growth and improvement as demonstrated by current enrolment in The Sierra Group Academy.

Proven communication skills as demonstrated by a successful work history, which required strong personal interaction, as well as a high need for consumer satisfaction and attention to detail.

Possess a firm knowledge of office technology, organizational tools, and business communication strategies including MS Office and internet navigation; hold a strong capacity to learn proprietary software systems.

Professional History

InspiriTec, Philadelphia, PA (2020-2022)

PUA Customer Service Call Center

Confer with customers by telephone to provide information about service

Keep records of customer interactions,

Recording details of inquiries, complaints, or comments

InspiriTec, Philadelphia, PA (2018-2019)

Customer Service Representative

Accepted inbound calls for the Affordable Care Act contract, assisting callers by filling out applications for medical assistance.

Utilized call tracking software for each call via data entry.

Developed customer interaction skills by providing quality assistance.

Referred callers to the correct governmental department by using probing questions to gather information and determine the caller’s needs.

Used language line translation service for callers whose first language was not English.

Outley House, Philadelphia, PA (2007-2009)

Residential Aide

Effectively managed the front desk while also conducting client intakes and ensuring that all information was accurately captured and maintained.

Conducted nightly headcounts to make sure all residents were safe in their rooms at appointed times; conducted routine security checks to further ensure a protected environment.

Melvin Williams

Marmelstein’s Inc. Retail and Wholesale, Philadelphia, PA (1996-2000)

Customer Service Representative

Interacted with interior designers to take orders and offer suggestions / ideas relating to fabric types, draperies and hardware.

Sold products over the telephone and in person, while maintaining a consistent knowledge of trends within the industry.

HMV, Inc., Philadelphia, PA (1995-1996)

Sales Associate

Consistently met sales quota as set forth by management through persistent and proven communication techniques.

Effectively completed financial transactions while maintaining in-store inventory and stock, while balancing incoming cash flow each day.

AT&T, Philadelphia, PA (1991-1995)

Sales Associate

Developed a positive and growing customer base through enhanced communication strategies, while learning and pushing new products to existing customers.

Increased overall revenue for the company through the sales of business communication tools and strategies.

Core States Financial, Philadelphia, PA (1982-1984)

Account Reconciliation Clerk

Accurately and efficiently reviewed spreadsheets and computer models to ensure that account balances were aligned.

Investigated discrepancies and resolved any discovered errors so as to ensure financial accuracy throughout.

Education

The Sierra Group Academy, Philadelphia, PA (Present)

Study Office Technology and Specialized Business Courses

Settlement School of Music, Philadelphia, PA (1983-1985)

Certification in Music Theory and Composition

American Institute of Design, Philadelphia, PA (1978-1980)

Earned Associate Degree in Architectural Designs

Conrad Weiser High School, Robesonia, PA (1977)

Earned G.E.D.

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