Elvia R. Petersen

Experience November **** - April 2004

Asbury Environmental Services.

Collection Specialist / customer service for 400 clients.

●Contact clients for past due accounts.

●Formulate payment plans.

●Making sure customers were billed accurately.

●Monitoring customers for delayed payments.

●Organizing customers folders.

●Identified,researched customers queries.

●Research misapplied payments and discrepancies.

●Prepared Bank deposits.

Commercial Steel & Tube July,1993 - October 1999

Office Administration

●Handled customer complaints and settled disputes.

●Filled small claims.

●Help taking orders from customers.

●Made collecting calls for past due accounts.

●Prepare deposits and credit card transactions.

●Making sure materials were delivered on time.

●Checked credit for new client application.

●Supervised two cashiers.

●Help purchasing materials.

Stay at home parent / Volunteer April 2004 - July 20

Raising a son and daughter for 16 years.

●A long time commitment mother.

●Organizers

●House-hold manager, cook,housekeeping,Uber driver.

●Help teachers in classrooms with 30 students.

●Organize classrooms.

●Meal planner.

●Baseball Mom Planning parties, traveling out of states.

●Volleyball coach.

●Help serving meals for homelessness. My son committed to pitch at UCSB in his sophomore year.

Education

Cerritos College September 1999 May 2003

Business Administration

Skills

Bilingual: English and Spanish

Computer Experience: Microsoft Excel

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