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Customer Service Environmental Services

Location:
San Jose, CA
Posted:
October 19, 2023

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Resume:

NKECHI FRANKLIN

ad0h04@r.postjobfree.com

San Jose CA

SKILLS

● Able to lift up to 60lbs

● Excellent customer service skills

● Sorting Equipment

● Valid Driver’s License

● Microsoft Office Programs

● Windows Programs

● Environmental Services

● Reliable

● Fast Learner

● Organized

● Focused

● Hard Worker

WORK EXPERIENCE

UPS HUB, Denver CO Oct 2010- Feb 2021

Mail Handler

● Direct items according to established routing schemes, using computer controller keyboards or voice recognition equipment.

● Operate various types of equipment, such as computer scanners, addressographs, mimeographs, optical character readers, and bar-code sorters.

● Clear jams in sorting equipment.

● Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transport items to sorting stations.

● Dump sacks of mail onto conveyors for culling and sorting. UPS DIA, Denver CO Oct 2010- Feb 2021

Aircraft Marshaller

● Proficiently conducted aircraft marshalling operations for UPS aircraft, including cargo planes and freighter jets, in all weather conditions.

● Demonstrated exceptional performance during severe weather events, such as heavy rain, snowstorms, and low-visibility scenarios.

● Executed precise hand signals and adhered to standard marshalling procedures to guide aircraft during challenging weather, ensuring no incidents or damage occurred. British Airways DIA, Denver CO Sept 2017- Apr 2018 Security

● Conducted comprehensive security checks of passengers, luggage, and cargo to prevent unauthorized items from entering restricted areas.

● Conducted routine patrols of secure areas, identifying and addressing any security vulnerabilities.

AMA United Airlines, Denver, CO Oct 2012 – Jan 2018 Airport Ramp Agent

● Lifted baggage up to 70lbs. on a frequent basis in confined spaces.

● Operated various pieces of equipment.

● Performed off-loading and on loading of baggage.

● Cleaned the inside of the aircraft, serviced the lavatories and helped push the aircraft back.

● Monitored and tracked using computerized systems to ensure accurate delivery. DHL, Commerce City CO Dec 2010- Mar 2011

Mail Handler

● Sorted and processed incoming and outgoing mail and packages, utilizing automated sorting systems and manual handling techniques.

● Conducted quality checks on packages to verify accuracy and completeness of shipping labels and documentation.

● Collaborated with Team members to maintain a smooth workflow, reducing processing times and increasing efficiency.

FedEx, Denver, CO Nov 2010 – April 2011

Mail Room/Marshaller

● Sorted cargo according to county and zip codes.

● Transported crates of cargo and mail on and off aircrafts. Jet Stream, (Thru Simplicity USA), Denver, CO Feb 2010- Sept 2012 Team Leader/Ramp Agent

● Led a group of 4-5 people to perform a detailed cleaning of jet planes.

● Cleaned laboratories, gullies, and stocked food products.

● Detailed red eye cleaning and security checks.

● Detailed cleaning of cockpits

St Anthony’s Hospital, Lakewood, CO Apr 2007- Jan 2010 Environmental Services

● Delicately took precautions when cleaning different floors such as, emergency room, operating rooms, labor and delivery, pediatrics rooms and other contagious rooms

● Demonstrated exceptional attention to detail, contributing to the recognition as the best sanitary worker at the hospital.

SkyRidge Medical Center, Denver, CO Sept 2006 - Feb 2008 Environmental Services

● Selected the most suitable cleaning materials for different types off-liners, furniture, flooring, and surfaces.

● Recommended changes that could improve services and increase operational efficiency EDUCATION

El Camino High School, Rohnert Park, CA

High School Diploma



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