entry level Data Analyst
Resume:
Kavita Dandge
Data Analyst
Redmond, WA *****
ad0h01@r.postjobfree.com
Dedicated Customer Service and Data analyst professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Recently Completed my Google Data Analytics Certificates for a new opportunity in the Data Industry. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am Hardworking and passionate with strong organizational skills eager to secure an entry-level Data Analyst position. Ready to help the team achieve company goals.
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Technical Skills
Data Analysis, SQL, Big-Query, Excel, Microsoft PowerBI, Tableau
Python, R, CRM.
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Experience
Customer Support Associate
Big Deal Properties, (India) Pvt LTD, Pune, India
Feb – June 2015
Domain: Real Estate
●Creating and maintaining records for customer profile in Internal CRM and database.
●Managed timely and effective replacement of Incomplete or missing records in the database using existing queries.
●Collaborate with the field sales executive team to ensure customer information, profile is updated in the internal tools and CRM.
●Contact customers by telephone, email and gather additional details, preference about their requirements.
●Retrieving customer information from CRM, internal database and preparing customer profiles summary. presenting to sale managers.
●Preparing and presenting weekly and monthly reports about customer leads, requirements, and deal status to Account Managers team.
●Provide primary support for customer data, profiles to internal and external partners.
●Communicate with customer effectively over telephone, email and be a single Point of Contact during whole process.
●Actively listen to customers, handle concerns quickly and escalate any major concerns to the supervisor.
●Handle customer inquiries, suggestions courteously and professionally.
●Maintain connections with clients to encourage repeat business and referrals.
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Education
Bachelors in information technology
Rajarshi Shahu College of Engineering, Buldana, Maharashtra.
2008 - 2013.
Certification
Google Data Analytics Certificates
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