JOEL RODRIGUEZ

ad0gzn@r.postjobfree.com +63-956****** Pampanga, Philippines

PROFILE

Dedicated Food and Beverage Service professional with a proven ability to lead and motivate teams to deliver exceptional customer service and ensure smooth operations. Demonstrated expertise in managing staff, optimizing workflows, and maintaining high standards of quality in a fast-paced dining environment. Adept at fostering positive guest experiences while maximizing profitability through effective cost control and efficient resource management. SKILLS AND QUALIFICATIONS

•Demonstrated strong supervisory skills and the ability to achieve high levels of service excellence

•Passionate and committed to delivering exceptional levels of guest service

•Extensive prior experience in a high-paced and demanding service environment

•Possesses strong interpersonal skills, is courteous, service-oriented, and has a pleasant personality

•Exhibits strong leadership, interpersonal, and training skills to motivate employees as a team.

•Proven track record in a supervisory or assistant manager role within the Food & Beverage industry PROFESSIONAL EXPERIENCE

CATERING MANAGER

Party-Parte Event Venue / Mameata Event Catering Service Apr 2018 – Present Pampanga, Philippines

•Planning and preparing the event venue, which includes organizing equipment, menus, food, and services

•Ensuring all aspects of the service, including food quality, presentation, and customer interactions, meet the established company standards, resulting in consistently high-quality experiences for customers

•Negotiating contracts with customers, assessing their needs, and ensuring their satisfaction

•Meeting customer expectations and ensuring compliance with food and hygiene standards

•Preparing comprehensive catering order forms according to clients' specific requirements and interests

•Recruiting staff, providing training, and conducting seminars on catering processes at least once a month

•Supervising catering services and waiting staff during every function to maintain company standards

•Providing guidance and direction to subordinates, setting performance standards, and monitoring progress SOMMELIER

Celebrity Cruises

Feb 2014 – Jan 2018 Philippines

•Presented guests with wine lists, assisted with their selections to ensure a proper food and wine match, and encouraged them to experiment with new wines

•Conducted wine tasting for the guests during a day at sea

•Ensured a high level of professionalism to enhance guests' experience and encourage their return to the establishment

•Provided monthly wine inventory reports to the Financial Controller/Inventory Manager

•Reported to the Head Sommelier/Cellar Master regularly about the high-demand wines during the current voyage

•Ensured timely replenishment and proactive management of inventory to meet customer preferences

•Engaged actively with guests on the floor, effectively selling wines by providing guidance through the wine list, making personalized recommendations based on guest preferences and menu selections

•Demonstrated a professional approach, ensuring sensitivity to price considerations without compromising the overall guest experience

WINE WAITER / SOMMELIER

Silver Sea Cruises

Mar 2013 – Oct 2013 Onboard

•Showcased and informed guests about the different wine varieties, providing comprehensive knowledge and insights

•Demonstrated commitment to delivering high levels of customer service, ensuring guest satisfaction and exceeding expectations

•Ensured compliance with food and health safety measures and regulations, maintaining a safe and sanitary environment

•Set up pars for wines and conducted regular monthly inventories to effectively manage wine inventory

•Showed passion and unwavering commitment to delivering exceptional levels of guest service

•Trained wait staff and management in all outlets on the art of food and wine pairings, as well as wine sales and service, enhancing their skills and knowledge

SOMMELIER

Holland America Line

Mar 2007 – Dec 2011 Onboard

•Catered to guest wine needs throughout dinner service, including wine tastings, pouring/refilling wine glasses, answering guests’ questions, and providing memorable guest service

•Maintained and continuously improved wine sales, while minimizing costs without compromising quality

•Took and maintained inventories of all beverages, including wine, liquor, champagne, etc.

•Ensured proper storage of wines at the correct temperature and location

•Attended training seminars related to wine sales and service, enhancing knowledge and skills in the field

•Possessed commanding knowledge of the wine list, with a thorough understanding of how it paired with the menu and other beverages offered

•Maintained and adjusted/reprinted wine and beverage menus regularly to reflect changes in stock and new or removed menu items

BANQUET SUPERVISOR

Alejandros Party Venue

Aug 2004 – Feb 2007 Philippines

•Supervised staff members and monitored overall job performances to ensure adherence to standards and specifications

•Coordinated and oversaw banquet setup, including coordinating linens, table settings, decorations, and food presentation

•Communicated with the meeting planner handling functions to ensure all needs were met

•Addressed guest inquiries and special requests promptly and professionally, ensuring a high level of guest satisfaction

•Conducted post-event evaluations to gather feedback from clients and guests, identifying areas of improvement and implementing necessary changes for future events

•Ensured compliance with health and safety regulations, including proper handling and storage of food, adherence to sanitation standards, and maintenance of a clean and organized banquet area EDUCATION AND TRAINING

Court of Master Sommelier

Introductory Course

2018

Serve It Right

Responsible Service of Alcohol

British Columbia

Certificate No.0912130007R

High School Diploma

Mabalacat City Philippines

1995-1999

Contact this candidate