Yocelyn Arceo

Huntington Park, CA*****

323-***-**** ad0gz6@r.postjobfree.com

EXPERIENCE

Wws shoes store, Huntington Park — Retail Customer Sales Associate

January 2016- March 2017

● Greeted customers and ascertained customers needs

●Organized racks and shelves to maintain store visual appeal,engage customers and promote specific merchandise

●Maintaining the facility clean.

●Phone Representative- provided customer service for inbound and outbound calls, answering unknown questions.

●Educated customers on promotions to enhance sales

●Offered sizing suggestions based on brand and product knowledge

CVS pharmacy, Huntington park — Customer Service

April 2018- June 2018

●Organized shift assignment to meet expected coverage demands by factoring in typical loads and upcoming changes.

●Delivered fast,friendly and knowledgeable service for routine questions and service complaints.

●Evaluated and authenticated returns,exchanges and voids.

●Conducted daily merchandise stocking,achieving full shelf availability.

●Ensure accurate inventory counts for over 300 items by counting stock and timely identifying and reconciling any discrepancies.

Food Distributor, Gardena,CA — Grilled sandwich LLC

January 2019- March 2020

●Maintained high standards of customer service during high-volume,fast-paced operations.

●Maintaining the facility clean.

●Assisted management with inventory control and stock ordering

●Prepare and complete orders for delivery or pickup according to schedule (load,pack,wrap,label,ship).

●Perform inventory controls and keep quality standards high for audits

Package handler,commerce CA — UPS bell facility

December 2021 - January 27 2022

●Manually load 2000 pounds of packaging per shift a variety of fleet vehicle ensuring weight distribution and family of packages were grouped together

●Labels packages according to instructions provided

●Assist in the electronic scanning of all parcels using a handheld scanner.

●Able to lift 35lbs and more

●Sort packages into average of 30 different totes to ensure they made into the proper international destination

●Ensure safety standards were met in cleanliness 100%of the time in the storage area

El súper, grocery store, Compton Ca,General merchandise/stocking & uploading

starting month: March 2022-July 2023

●Organizing and keeping facility clean

●Manage the stocking and cleaning of shelves while advising hundreds of customers daily.

●Analyze actual product sales and expected product revenues by balancing between hundreds of in-stock items and resolving discrepancies

●Execute merchandising guidelines for hundreds of products on a rotating weekly basis

●Informed customers about all the latest sales,marketing campaigns,fundraisers,coupons,and special offering at the store

●Used EsL systems to survey and maintain the proper labeling of over 3,000 items of inventory throughout the store.

●High school GED Diploma (Linda Marquez High School)

June 2018

SKILLS

Communication skills

Problem-solving skills

Computer skills

Teamwork

Organizational skills

LANGUAGES

English and Spanish

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