Customer Service Human Resources

Marissa Lorance

**** ***** ***. **********, ** **662 ad0gz5@r.postjobfree.com 916-***-****

Objective:

To find a position that will allow me to advance my career as a Waitress. A position where I can provide impeccable Wait Service to customers and create a desire in the customer to want to return repeatedly. Remain dedicated to consistently providing a pleasurable dining experience with poise and friendliness.

Education:

● Roseville High School Diploma (Graduated 2008)

● Sierra College/General Education (2008-2010)

● Current California handlers Card

SERVICE PROFILE:

● 15 years of face-to-face customer service experience.

● Excellent memory with a proven ability to quickly learn all aspects of a new menu and specialties.

● Reputation for putting guests at ease, handling large crowds, and maintaining composure in stressful situations.

● Talented at carrying large entrees and orders with intuitive ease and grace.

● Dedicated to maintaining a clean dining room and adhering to all food safety and legal standards.

● Practiced knowledge of alcohol serving and mixing options.

● History of providing clear and positive communication with diverse guests and co-workers to ensure seamless order placement.

EXPERIENCE:

Original Mel’s Diner (2006-2022)

● Full-time Waitress / Also performed Hostess duties.

● Received and welcomed the guests with due attention and greeted them with a smile.

● Provide the highest quality of service to the customers by making seating arrangements and room booking prior to their visit.

● Presented and explained menus to customers while answering queries regarding food choices and answering questions about them.

● Ensured food quality before serving.

● Assisted the customers by answering their questions and handling any grievances that may have arisen.

Beer Dogs (December 2019 – March 2020)

● Waitress (Duties similar to Original Mel’s Diner).

● Bartender.

Paradise Bakery & Café (2007-2008)

● Supervisor.

● Developed schedules for a 6-day work week, for my team, while reducing overtime and ensuring comparable levels of coverage.

● Always willing to spend extra time to complete assigned work.

● Trained and educated my bakery and serving team in the café and motivated them to consistently perform at an elevated level so they could accomplish more.

● Coordinated with the human resources department to hire the appropriate individuals to meet the workforce needs of the business.

● Conducted meetings before and after work sessions, which included praising individuals and clarifying new and existing procedures.

● Maintained and documented work completed daily and reported this data to management upon completion.

Western Dental & Orthodontics (2022 to present)

● Greet people as they come into the office

● Answer clients’ questions

● Schedule appointments

● Take and process payments

● File insurance claims and track their progress

● Perform office duties such as document filing, scanning, and copying Professional References

Eric Krezenbeck; Manager at Beer Dogs Restaurant & Bar 530-***-**** Jared Hulbert; Manager at Blue Diamond Almonds 530-***-****) David Phillips; Phillips Painting 916-***-****)

Richard Hendrickson; Sales Manager at American Pacific Mortgage 916-***-****)

Contact this candidate