Tamara Prewitt

Experienced Customer Service Representative

Decatur, TX 76234

ad0gz4@r.postjobfree.com

+1-940-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Baker

Nothing Bundt Cakes - Lawton, OK

August 2022 to March 2023

To produce product for each day, use of industrial mixer, knowledge of metric for measurements, memorization of recipes, delivery of a amazing product. Patient Access Representative

Comanche County Memorial Hospital - Lawton, OK

March 2020 to February 2022

Answer phone calls, pre register accounts, follow all HIPAA laws, schedule, reschedule, and answer any non clinical questions from patients. Utilize several applications at one time ECW mmg, and ECW lchc experience, scheduling, registration of accounts, eclinical work experience. Use of multiple applications at one time. Call clinics and doctors to get corrected orders or ask questions about orders for patients, Wet Tester

Bunn-O-Matic Corporation - Creston, IA

December 2019 to March 2020

Our company produced home and business coffee makers. My job consisted of having about 3 lines that fit about 8 coffee pots each. I needed to run a hot wet test to make sure there are no leaks or cracks. Standing the whole time, also helped with packaging. I was the last step before packaging. Associate

Panda Restaurant Group - Decatur, TX

November 2018 to October 2019

Handled heavy cash and credit card transactions. Served customers as well as up sell specialty items. Opened restaurant as well as closed the restaurant as well. Server

Outback Steakhouse - Fort Worth, TX

June 2007 to October 2018

Heavy cash and credit card transactions, being able to multi task while still giving excellent customer service. Upsell new menu items and specialities. Large volume restaurant and consistent regulars. Customer Service Representative

AT&T - St. Louis, MO

May 2004 to May 2007

Made service changes, recommend service options and schedule installations for phone internet, cable. Consistently utilized the product knowledge to upsell on national plans, call waiting phone and internet package.

Able to navigate different screens while still performing excellent customer service to the customer over the phone.

Server

Razzoos - Fort Worth, TX

February 2004 to October 2006

To provide excellent and professional customer service to each and every guest that dined at our establishment. Heavy credit card and cash transactions. Multi-tasking is a must, but at the same time make sure the guest are satisfied as you are doing your multi-tasking. POS experience. Customer Service Representative

MCI - St. Louis, MO

August 2000 to March 2004

Consistently maintain a positive attitude and enjoyed helping people. Acculturate record and remember and verbally communicate detailed information A problem solver who quickly grasp complex situations and turns them into manageable tasks. Education

Bachelor's in Bachelors Of Science and Health Administration University of Phoenix-Online Campus - Phoenix, AZ

June 2020 to Present

Associate in Electronic Health

University of Phoenix - Phoenix, AZ

May 2019 to April 2020

High school diploma

James Bowie High School - Austin, TX

August 1988 to August 1991

Skills

• Microsoft word, 10 key by touch, over 10 years of customer service experience

• Medical Billing

• Medical Coding

• Medical Terminology

• CPT Coding

• ICD-10

• ICD Coding

• POS

• ICD-9

• Customer Service

• Phone Etiquette

• Anatomy Knowledge

• Typing

• Medical Records

• Medical Office Experience

• Medical scheduling

• EMR systems

• eClinicalWorks

• Insurance Verification

• 10 key calculator

• Manufacturing

• Restaurant experience

• English

• Food service

• Inventory control (1 year)

• Customer service

• Cash handling

• POS

• Typing

• Cash register

• Windows

• Order fulfillment

• Restaurant experience

• Serving

• HIPAA

• Medical terminology

• Medical coding

Certifications and Licenses

food handler certificate Certified Electronic Health Records Specialist May 2020 to Present Graduated with a certificate in EHR and going for my Bachelor's of Science Health Administration.

Assessments

Teamwork: Interpersonal skills — Proficient

July 2020

Responding to challenging team situations at work

Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Completed

July 2020

Identifying and resolving common customer issues

Full results: Completed

Administrative assistant/receptionist — Completed

August 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Work motivation — Proficient

March 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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