Customer Service Representative
Resume:
Tamara Prewitt
Experienced Customer Service Representative
Decatur, TX 76234
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Baker
Nothing Bundt Cakes - Lawton, OK
August 2022 to March 2023
To produce product for each day, use of industrial mixer, knowledge of metric for measurements, memorization of recipes, delivery of a amazing product. Patient Access Representative
Comanche County Memorial Hospital - Lawton, OK
March 2020 to February 2022
Answer phone calls, pre register accounts, follow all HIPAA laws, schedule, reschedule, and answer any non clinical questions from patients. Utilize several applications at one time ECW mmg, and ECW lchc experience, scheduling, registration of accounts, eclinical work experience. Use of multiple applications at one time. Call clinics and doctors to get corrected orders or ask questions about orders for patients, Wet Tester
Bunn-O-Matic Corporation - Creston, IA
December 2019 to March 2020
Our company produced home and business coffee makers. My job consisted of having about 3 lines that fit about 8 coffee pots each. I needed to run a hot wet test to make sure there are no leaks or cracks. Standing the whole time, also helped with packaging. I was the last step before packaging. Associate
Panda Restaurant Group - Decatur, TX
November 2018 to October 2019
Handled heavy cash and credit card transactions. Served customers as well as up sell specialty items. Opened restaurant as well as closed the restaurant as well. Server
Outback Steakhouse - Fort Worth, TX
June 2007 to October 2018
Heavy cash and credit card transactions, being able to multi task while still giving excellent customer service. Upsell new menu items and specialities. Large volume restaurant and consistent regulars. Customer Service Representative
AT&T - St. Louis, MO
May 2004 to May 2007
Made service changes, recommend service options and schedule installations for phone internet, cable. Consistently utilized the product knowledge to upsell on national plans, call waiting phone and internet package.
Able to navigate different screens while still performing excellent customer service to the customer over the phone.
Server
Razzoos - Fort Worth, TX
February 2004 to October 2006
To provide excellent and professional customer service to each and every guest that dined at our establishment. Heavy credit card and cash transactions. Multi-tasking is a must, but at the same time make sure the guest are satisfied as you are doing your multi-tasking. POS experience. Customer Service Representative
MCI - St. Louis, MO
August 2000 to March 2004
Consistently maintain a positive attitude and enjoyed helping people. Acculturate record and remember and verbally communicate detailed information A problem solver who quickly grasp complex situations and turns them into manageable tasks. Education
Bachelor's in Bachelors Of Science and Health Administration University of Phoenix-Online Campus - Phoenix, AZ
June 2020 to Present
Associate in Electronic Health
University of Phoenix - Phoenix, AZ
May 2019 to April 2020
High school diploma
James Bowie High School - Austin, TX
August 1988 to August 1991
Skills
• Microsoft word, 10 key by touch, over 10 years of customer service experience
• Medical Billing
• Medical Coding
• Medical Terminology
• CPT Coding
• ICD-10
• ICD Coding
• POS
• ICD-9
• Customer Service
• Phone Etiquette
• Anatomy Knowledge
• Typing
• Medical Records
• Medical Office Experience
• Medical scheduling
• EMR systems
• eClinicalWorks
• Insurance Verification
• 10 key calculator
• Manufacturing
• Restaurant experience
• English
• Food service
• Inventory control (1 year)
• Customer service
• Cash handling
• POS
• Typing
• Cash register
• Windows
• Order fulfillment
• Restaurant experience
• Serving
• HIPAA
• Medical terminology
• Medical coding
Certifications and Licenses
food handler certificate Certified Electronic Health Records Specialist May 2020 to Present Graduated with a certificate in EHR and going for my Bachelor's of Science Health Administration.
Assessments
Teamwork: Interpersonal skills — Proficient
July 2020
Responding to challenging team situations at work
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Completed
July 2020
Identifying and resolving common customer issues
Full results: Completed
Administrative assistant/receptionist — Completed
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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