Administrative Assistant Business Office

NEHA SHAH

*** ***** *****

North Brunswick, NJ **902

Phone: 610-***-****

*********@*******.***

OBJECTIVE

To obtain a position as an universal banker, providing an opportunity to make a strong contribution to organizational goals through continued development of professional skills.

PROFESSIONAL EXPERIENCE

QVC, Inc, West Chester, PA (July 2003-May 2008)

-Assistant, Processing & Packaging Department

oSuccessfully type the customer’s information of jewelry on the computer

oDetermine whether jewelry is clean, broken, partial, or an exchange

oAssess and evaluate various products to determine the nature of the returns

oSuccessfully handled and packed highly expensive jewelry and insertion cards in a timely manner exceeding the required daily quota

oAssisted with a vast range of responsibilities including client complaints and billing questions; resulted in smooth operations, which maintained customer satisfaction

Widener University, Chester, PA (Summer 2000)

-Administrative Assistant

oDealt with many versatile administrative responsibilities while the business office underwent major changes in management, resulting in smoother transition of management for the employees and the students

oCourteously and professionally handled extremely high volumes of phone calls, in a fast paced environment in order to schedule appointments and respond to inquiries

oCreated a database using Microsoft Excel and Access, which organized files and decreased the level of congestion

ACSYC Resources Inc., Wayne, PA (Summer 1999)

-Data Entry Clerk

oExtensively researched potential and existing clients, producing strategically informative memorandum useful in providing vital knowledge and insight

oEffectively carried out a project in home banking by solving discrepancies of over a thousand customer accounts

DEB, Granite Run Mall, Media, Pa (October 1996-October 1997)

-Sales Representative

oGenerated business by making challenging managerial decisions while maintaining high standards of client service

oEnhanced interpersonal, communication and time-management skills by having to initiate conversations with potential buyers and working independently

EDUCATION

Widener University, August 2004

-Bachelor of Science in Computer Information System

SKILLS

Operating systems: Windows 95,98,2000, XP

Applications: MS Office (Word, Excel, Power Point), Outlook

Proficient in Spanish & Hindi

References available upon request.

Contact this candidate