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Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

SUMMARY OF EXPERTISE AND PERSONAL QUALITIES:

Goal driven Scrum Master with specific knowledge of current practices in Leadership development, Process Improvement, Innovation Management and Agile Methodologies.

Extensive years of experience both in IT and the complete software development life cycle as well as a deep understanding of business processes.

Conduct Grooming meetings, Sprint planning, Sprint Review and Sprint Retrospective meetings.

Establish cadence and drive ceremonies such as Inspect and Adapt within the Agile framework.

Facilitate alignment dependencies between Scrum teams and other stakeholders.

Foster a team collaborative environment breaking down silos between groups and contributes to the Agile community by actively participating in internal activities.

Provide leadership, direction, and ensure cross-value stream coordination and collaboration to align efforts in achieving broader organizational objectives.

Closely partner with Product Manager

Serve as an escalation for impediment removal for the teams.

Monitor and communicate the sprint progress to upper management.

Assist tracking the execution of features and capabilities.

Monitor highly collaborative project teams that are geographically distributed.

Maintain metrics that provide visibility to stakeholders on progress and quality.

Improve team velocity by incorporating capacity planning into sprint planning sessions.

Work with PO to drive the definition and refinement of the product backlog.

Facilitated User Story writing workshop, highlighting the importance of INVEST criteria

Organize and facilitate guild for Scrum teams and Product owners to foster innovation and collectively address shared challenges faced.

Competencies: Business development, Agile project/ Product management, strategic planning, Strong analytical, conflict resolution, process improvement.

Ability to collaborate with and influence people at various levels.

Effective communication and interpersonal ability and proactive in actions.

Language Skills: English (Fluent), Igbo (Proficient).

Technology Skills: MS Office (Word, PowerPoint, Excel, Access, Outlook, and Microsoft Teams), Project and Agile Management tools such as Azure DevOps and Jira. EDUCATION and CERTIFICATIONS:

o Associate - Business Administration, Houston Community College, Houston Texas. o Bachelor of Science -Technology Leadership and Innovation Management, University of Houston Texas.

o Certified Scrum Master.

o Certified SAFe® 5.0 (SA).

o Certified Incoterms® 2020.

o Several FEMA certifications.

o Certified Member of Association of Supply Chain Management. 2

Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

PROFESSIONAL EXPERIENCE

SCRUM MASTER, WELLS FARGO, CHARLOTTE, NC: AUG 2022 – PRESENT Responsibilities:

Facilitate virtual Scrum ceremonies such as Sprint Planning, Daily Stand-ups, backlog refinement, Sprint Reviews, and Sprint Retrospective meetings.

Guide the Agile process, ensure Scrum principles were applied in alignment with the Wells Fargo Agile playbook.

Coordinate development efforts for Chatbot technology to provide timely assistance and improve customer satisfaction.

Aide the Product Owner and the team to define the chatbot functionality and priorities based on customer needs.

Collaborate with Product Owners/Managers, Customer support team, Scrum Masters, and other levels of leadership to ensure a continuous feedback loop with product development, metrics, and tools.

Work with customer support team to provide insights on common customer inquiries.

Aide cross-team coordination and Collaboration with team of on-shore and off-shore resources.

Participate and facilitate PI ceremonies and worked closely with teams to identify opportunity and ensure dependencies are addressed swiftly while delivering best quality products.

Promote and guided teams’ self-organization and autonomy.

Coordinate with compliance officers and other departments to maintain adherence to all relevant regulatory and standards.

Guide opportunities to reduce dependencies, monitor and improve team cohesion.

Aide the team to determine strategy and appropriate actions to manage and meet moderate to high-risk deliverables.

Foster a culture of continuous learning and improvement, change management and process adaptation of Agile via Metrics, retrospective findings, and interactive communication within and beyond teams.

Contribute and encouraged team members to ask open and thoughtful questions to enhance understanding, improve interactions and ensure the right process and tools to enable success.

Removed impediments on a daily basis to help the team meet the sprint goals and maximize the delivery of business value.

Facilitate and Manage backlog prioritization and adjustment in situations that may include roadblocks.

Help the team to ensure cross-functional dependencies are articulated, addressed, and managed in a timely fashion.

Protect the team from over-commitment and with the help of the team, worked on decomposing of Epic into smaller user stories for clarity and effective utilization.

Maintain dashboard, Track teams healthy and monitor the development progress throughout each sprint.

Report sprint progress, release notes, metrics such as velocity, burndown, and burnup to leadership. 3

Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

PM/SCRUM MASTER, CATERPILLAR PLC, PEORIA, IL: JAN 2020 – JULY 2022 Responsibilities:

Collaborated with teams of onshore and offshore resources to complete projects on-time.

Facilitated Cat-digital workshop Ceremonies as well as other ad-hoc meetings that help drive product development and enhancement.

Support Product Owners, especially on grooming, prioritizing, and maintaining the product backlog for team’s consumption during sprint planning.

Work with other agile teams in a SAFe environment during key planning and other ceremonies to deliver on a dependent project.

Track team’s health and progress, work with team to keep up the Product release/Sprint metrics (burn- up/burn-down, velocity, capacity utilization, roadmap, etc.).

Guide one of the teams transitioning from traditional waterfall approach to the Kanban approach when the kind of work was best suited for Kanban came up.

Collaborated in creating the initial Kanban board in Azure Dev-ops and provided project visibility to management as needed.

Conducted various Scrum and Scrumban Ceremonies: backlog grooming, sprint planning, daily stand- up, review/demo, and retrospective sessions across multiple teams.

Facilitated platform blocker interactive meeting and closely partnering with the Product Managers and Team leads to discuss metrics for different team dependencies.

Actively monitored and collaborated with other SMs to resolve blockers across multiple teams.

Assisted in creating work intake request forms and encourage employing succinct acceptance criteria for the Development teams to have clarity on deliverables.

Shielded the team from outside disruptions, over-commitment, and complacency.

Ensured the Scrum teams adhere to Scrum values and practices as well as helping the team to stay focused and follow the agreed-up rules.

Facilitated JAD sessions with technical/non-technical team, SMEs to elucidate business rules & solve impediments.

Contributed to continuous improvement by participating and leading retrospectives, sharing observations, and ideas for improvement.

Facilitate multiple projects simultaneously utilizing Agile methodology.

Foster development team’s self-organization.

Encouraged and facilitated open and thoughtful discussion and decision-making that allows the team to stay focused on the overall company's short- and long-term goals.

Researched Agile/Scrum techniques and shared findings through coaching session with my team to continuously improve.

Assisted with internal and external communication, improving transparency, and disseminating information such as agendas, goals, next steps, and action items.

Identify opportunities for improving existing processes through information systems. 4

Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

SCRUM MASTER, WALMART, BENTONVILLE, ARKANSAS: AUG 2017 – SEP 2019 Responsibilities:

Worked in collaboration with the Product Owner, Development team and other stakeholders to define and enumerate the scope of the project and set the expectations.

Worked with the team implementing the new mobile self-checkout POS system into Walmart's existing systems to promote efficient and enhance customer experience.

Facilitated meetings such as Sprint planning, daily stand scrum, sprint review/demo, Sprint retrospective and backlog refinement.

Advocated a trustworthy and safe environment that encourages surfacing problems without fear of blame, retribution, or judgment and emphasizes problem resolution

Ensured cross-functional coordination and collaboration between teams developing Client facing Software applications.

Monitored multiple projects from initiation through delivery that included planning and work assignments.

Collaborate with team members to identify impediments and facilitate quick resolution by finding the right personnel to resolve them or escalate when necessary.

Improved team velocity through capacity planning.

Managed metrics such as Burn-down, Burn-up charts to provide sprint progress reports.

Create dashboards that provided project visibility to the management.

Facilitated the product backlog grooming sessions with the scrum team to break epics into user stories via vertical slicing and implementing INVEST criteria.

Aided to create a valid product strategy and develop an actionable roadmap to aid the development of the application.

Shielded the team from external distraction and encouraged the team to self-organize and cross function to boost productivity.

Promoted and provided transparency to stakeholders through effective communication and reporting.

Ensured quality, accuracy, and completeness of each sprint's result through vigorous verification procedures.

Facilitated and aided extensive Quality Assurance and rigorous Testing experience to ensure all feature work as intended.

Continuously monitored project progress and radiated detailed scheduled reports on milestones and deliverables to the manager when requested.

5

Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

SCRUM MASTER, CHROME ENERGY GROUP, LAGOS, NIG: JULY 2016 – MAY 2017 Responsibilities:

Guided the Development team in implementing the centralized financial system for CEG within the SAP environment.

Served as a liaison between the product manager and development team to ensure that all targets and requirements are met.

Facilitated the Sprint Planning, Review & interactive Retrospective meetings at the end of each sprint cycle.

Facilitated and time-boxed the daily standup meetings with co-located and distributed teams.

Enhanced team velocity by incorporating capacity planning sessions and employing planning poker techniques for estimating stories.

Conducted user acceptance testing on features and bug fixes before they were released, ensuring the high quality of products.

Promoted both cross-functional collaboration and the transition of the scrum process to the team as self- organization evolved.

Utilized the team’s burndown chart and velocity to monitor the team’s sprint progress.

Assisted the Project Manager and business in gathering updates, prioritizing, and breaking down the user stories.

Provided required support to the team using a servant leadership style as needed, for example, Escalated and timely resolved impediments to the team’s progress.

Arrange collaborative sessions and Spikes with the subject matter experts as needed to help address and resolve issues.

Ensured the team was free from external intrusions and distractions.

Act as the team representative to report project updates, highlight potential upcoming risks, and propose solutions.

6

Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

DELIVERY MANAGER, CHROME ENERGY GROUP, LAGOS, NIG: JAN 2015 - JULY 2016 Responsibilities:

Worked closely with teams, and various professionals to meet objectives, steady Supplies and high- quality product delivery.

Coordinated with logistics on batch scheduling and management.

Partner with managers to maintain accurate documentation of delivery reports and compliance records.

Collaborate with stakeholders to define project scope, goals, and deliverables

Allocate resources, including personnel, equipment, and materials to ensure efficient project execution.

Provided guidance, motivation, and support to ensure project success.

Ensure strict compliance with safety protocols and regulations, emphasizing the safety of personnel and the environment.

Maintain clear and regular communication with internal and external stakeholders, including clients, vendors, and regulatory officers.

Identify opportunity for process improvement and implement best practices to enhance delivery.

Act as the team representative to report project updates, highlight potential upcoming risks, and propose solutions.

Worked continuously on various tasks as needed.

7

Christopher S. Nvene

832-***-****

Email:ad0gxw@r.postjobfree.com

PM, SEA BREEZE LTD. ABUJA, NIGERIA: MARCH 2012 - DEC 2014 Responsibilities:

Facilitate discussion, decision-making, and conflict resolution within and across teams as well as various stakeholders to ensure business requirements were being met.

Enabled improvement in delivery commitments and capacity planning, highlighting opportunities that increased customer satisfaction.

Liaised with the sales team and key distributors to update inventory and product changes as well as ensure availability and steady flow of brand products across regions.

Facilitated periodic training for field support, stakeholders, and other promotional activities.

Reviewed cases and scenarios to meet all product deliverables and deadlines.

Conducted walk-throughs, and requirement gathering meetings, and worked with stakeholders to ensure the adoption of solutions that meet standards. With partnership with the customer experience team, brand trust and customer relationship increased by 20%

Provide servant leadership to the team by employing active listening, empathy, awareness, foresight, stewardship, growth, community building, and nurturing principles.

Fostered team cohesion, cooperation, and efficient/effective communication.

Aided in providing a conducive work environment for my team that is free from judgment and strife by focusing on scrum values of transparency, honesty, and respect which improved teams’ maturity.

Facilitated and assisted in planning, inspect and adapt meetings.

Support team leads in refining and managing and attain the goals and sprint objectives.

Encouraged and assisted the team leads in employing succinct user stories that deliver business values.

Identify and remove barriers for the teams and lead the team’s efforts toward continuous improvement.

Helped shield the team from distractions and external intrusions.

Empowered the team to overcome obstacles by facilitating discovery and problem resolution, learning others' abilities, and cross-training on team members' roles.

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