JELLEEN AKINYI OKENO

ROCKVILLE, MARYLAND *****

ad0gw9@r.postjobfree.com 240-***-****

EDUCATION

University of Maryland Baltimore County

**** ******* ***, *********, ** 21250

Major: Psychology Cumulative GPA: 2.9

Anticipated Graduation: ` 2024

Professional Summary

Versatile Administrative professional, well-versed in healthcare practices, compliance standards and day-to-day operations. Great at problem solving, fluent communication and positive upbeat personality. Excellent in Electronic Health systems, and Microsoft Office, including spreadsheets, Word, and PowerPoint presentation. Keen on paying attention to details. Great typing skills.

Work History

Advocate, Customer Service I 02/2022 – 07/2022

CareFirst, BlueCross BlueShield (BCBS) – Owings Mills, MD 40Hrs/Week

Managed vast amounts of data, including customer information, claims data, and policy details.

Utilized various software systems for data entry, data verification, maintaining data integrity and customer relationship management (CRM). These included tools like Citrix, HealthRules, and EVS.

Handled multiple phone calls and inquiries simultaneously between doctors, pharmacists and/or customers to ensure members are given the best possible care afforded to them.

Dealt with complex situations, such as claims issues, policy questions, and coverage disputes.

Health Care Customer Service 05/2021 - 08/2021

Potomac Physicians Associates – Chevy Chase, MD 40Hrs/Week

Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.

Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.

Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Triage cases that involved serious symptoms in a timely manner and made sure patients were communicated with in a timely and empathetic manner.

Data Entry Clerk, 01/2021 - 05/2021

Retail Data LLC – Glen Allen, VA

Using a company-provided handheld data collection device to record prescribed product information.

Following specific criteria to capture information such as item prices, displayed promotions, as well as pictures of product merchandising and/or displays.

Transmitting the file to our corporate office for review after you have completed the project successfully.

Fulfilling special data collection related requests in your local area as needed

Conduct quality checks or re-audits to help ensure team accuracy.

Sales Representative, 01/2019 - 12/2019

JW Home Improvement – Gaithersburg, MD

Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.

Memorized all company products and services to be able to answer all customer questions quickly and efficiently and make relevant upsells.

Customer Service Representative 05/2019 – 08/2019

Ingleside at Kingfarm – Rockville, MD 32hrs/week

Greeted, seated, and served customers in a not-for-profit continuing care retirement community.

Stocked napkins, tea bags, silverware, and other supplies. Scored 95% or better for side work performance in quarterly reviews.

Described specials to guests and answered questions as needed to ensure satisfaction with selections.

Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.

Customer Service Representative / Cashier 01/2018 – 08/2018

Burlington Coat Factory – Gaithersburg, MD 30Hrs/Week

Interacted in a meaningful and respectful manner with customers

Assisted in closing from time to time and handled items on the floor.

Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Experienced at working with NextGen® HER solutions

Proficient in Swahili and competent in German

Marketing products

Customer service skills

Reliable with a strong work ethic

Top communication skills

Ability to work well within a team

Volunteer Experience

African Immigrant Health Conference, 06/2014 – 08/2014

Helped organize guests and make sure speakers where coordinated.

Provide physical and logistical support to presenters and event attendees attending convention break-out sessions.

Set-up and monitor registration and event small group presentations.

Africa Trade and Investment Global Services(ATIGS), 07/2018 – 03/2019

Facilitated panels given by speakers throughout the conference.

Coordinated sign-in table for volunteers; supervise volunteers in decorating and set up.

Translated for dignitaries and members of the embassy who were in attendance.

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