Customer Service General Manager

ANDRE EL-JIHAD

*** ******* ***** *********, ** **720 · 302-***-****

ad0gv7@r.postjobfree.com

Highly motivated customer service professional. Able to handle a high volume of orders in a face paced environment, with minimum supervision. Strong verbal, written, and listening skills. Comfortable interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept to multitasking. Committed to quality and experience.

EXPERIENCE

JANUARY 2012– CURRENT

MAITENANCE ASSISTANT, promedica senior care

Performing a variety of basic custodial work

Basic plumbing response and repairs

Painting and decoration repairs

Inspect areas and report back to service desk

Provide interior and exterior upkeep of properties

Wipe down walls and floors of vacant rooms

Assist with flooring and appliance installation, as needed.

Maintain a clean and safe work -place.

Perform duties assigned by general manager

AUGUST 2001 – JANUARY 2012

HOUSEKEEPER, arden courts

Clean all common areas and rooms by sweeping, vacuuming, mopping, scrubbing, waxing and polishing.

Empty and sanitize trash containers in common use areas.

Move, rearrange, and dust furniture and fixtures.

Cleans and sanitizes bathrooms, showers, toilets, and countertops.

Attend to resident's laundry.

Plan and organize the use and consumption of cleaning tools, materials, and supplies.

Report any damage, maintenance problems, safety issues, and potential hazards to management and maintenance, ensuring 100% adherence to safety code procedures.

Perform cleaning duties at a high standard.

EDUCATION

JUNE 1998

HIGH-SCHOOL DIPLOMA, Wilmington high-school

SKILLS

Ability to work independently

Ability to follow complex instructions with minimal supervision

Team player

Ability to interact with staff and others in an open, friendly manner

Ability to work on a variety of tasks with frequent interruption.

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