GARY SHOESMITH

*** ** **** **** **** **, Ankeny, Iowa 50025 641-***-**** ad0gu7@r.postjobfree.com

QUALIFICATIONS

Ample experience in administration, customer service, Microsoft Excel Short Cuts and Formulas, and Microsoft Word, leadership, technology and support. Team Oriented. Team Building. Detailed Oriented, and Punctual in attendance.

WORK EXPERIENCE

Copart, Des Moines, Iowa

Customer Service Representative November 2020 – August 2023

Inbound and Outbound Customer and Insurance Company Calls – contacted clients to set up appointments for pickup of vehicles per request of Insurance Company.

Collected and Filed Vehicle License Plates for future Destruction per Company guideline.

Mailed Vehicle Plates to clients per Company Requests.

Used Outlook contacting Company’s for Overcharge approval.

Accountemps, Des Moines, Iowa (Contractor)

Loan Document Specialist III (Wells Fargo Home Mortgage) December 2018 – January 2020

Collected data from Emails and Faxes that were used for the processing of Home Mortgage Loans.

Coded and uploaded the Loan Documents into EDM for the use of processing Home Mortgage Loans.

Was held to specific production and performance metrics.

Celebrity Staffing, Des Moines, Iowa (Contractor)

Office Assistant (ABM Parking) May 2018 – October 2018

Handled multi-line phone system and direct calls where they needed to go.

Helped with data entry projects and entering reports to their system.

Worked with customers face to face when they came into the office.

AppleOne, Des Moines, Iowa (Contractor)

Eligibility and Enrollment Counselor (Maximum c/o Bartech) January 2018 – April 2018

Collected data from customers calling in wanting to apply for Medicaid.

Collected data from customers calling in wanting to have their Medical Tax Forms sent to them.

Assisted in the working on Return Mail sending out Medical Tax Forms to corrected addresses.

Midwest Professional Staffing, West Des Moines, Iowa (Contractor)

Medical Clerical Clerk (Mercy Hospital) May 2017 – June 2017

Assisted with testing of approximately 2,000 Medical Alaris Infusion Pumps.

Tasked with using data entry of closing Medical Alaris Infusion Pumps Annual Reviews through Excel

ER (Employee Relations) Select, West Des Moines, Iowa (Contractor)

Customer Service Representative II (Wells Fargo Card Services) December 2014 – May 2016

Input approximately 300 company codes into database for court documents and credit score ratings.

Assisted retail card holders.

Took 100+ calls a day. Helped Wells Fargo customer pay off balances on their accounts.

Palmer Group, West Des Moines, Iowa (Contractor)

Benefits Design Specialist (Wellmark Blue Cross Blue Shield) July 2013 – May 2014

Reviewed, verified, updated numerous companies annual Benefit Policies into a company database.

Entered Re-Credential Applications into computer system to create bar codes.

Position involved processing information for Medical claims.

Randstad Technologies, West Des Moines, Iowa (Contractor)

Technology Connection Specialist (Technology Connection) July 2011 – February 2012

Provided Help Desk/Customer Service support in a call center environment.

Reset passwords and installed software and applications for approximately 35 customers daily.

Advance Services, Omaha, Nebraska (Contractor)

Administrative Assistant (Quality Machine) April 2011 – June 2011

Produced Time and Attendance Reports and Employee Efficiency Reports.

Assigned the task of Inventory and ordering of Office Supplies and Equipment.

Scanned reports and emailed them to company managers.

Aerotek, West Des Moines, Iowa (Contractor)

Customer Service Representative (ADP Benefit Services) June 2008 – June 2011

Provided customer service in the call center to individuals eligible for Cobra health insurance.

Position involved processing information for Medical claims.

Receive four High Quality Customer Service awards.

EFCO Corporation/Transform Trucking, Des Moines, Iowa

Invoicing Clerk July 2006 – May 2008

Responsible for verifying and approving freight invoices and allocating the costs to the district.

Assisted team with transition from decentralized paper system to centralized data entry system.

SKILLS

Inbound and outbound calls, data entry, invoicing, purchasing, collections, typing, research, processing, and filing.

Experience in Word, Excel, and database management

EDUCATION

Community College of the Air Force May 1975 – June 1995

Maxwell Air Force Base, Alabama

RELATED VOLUNTEER EXPERIENCE

Military Veteran – Air Force.

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