James Lammers

Tucson, AZ ***** ad0gsk@r.postjobfree.com

+1-520-***-****

●Six years retail management experience managing $12,000 store with 18 employees; experience covers profit / loss, personnel, payroll, disciplinary action, scheduling, sales, customer service, business development, organization management, marketing, and services.

●Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes for both clients and staff.

●Computer literate using several Point of Sales - POS software systems and Microsoft Office.

●Twenty-two years as an Operations/Distribution Manager managed daily warehouse operations of a $7.6 mill. revenue company, budgeting and forecasting, recruiting, employee development and customer relations

●Maintained low employee turnover and high customer satisfaction

●Demonstrated ability to initiate program ideas, problem solve, implement initiatives and generate employee engagement.

Work Experience

General Manager

Exceptional Pets - Sahuarita, AZ (previously Pet Club)

November 2020 to August 11, 2023

Managed the daily operations of the facility, to include Veterinarian Clinic, Grooming, Boarding, Day camp, and an extensive retail selection.

Oversaw the ordering of all supplies and products. Maintain Sales numbers.

Monitored the P&L and adjusted staffing and budgeting to compensate. Insure proper training and growth plan for all associates.

Provided top notch customer care in order to continually increase our customer base.

Store Leader (Manager)

The Pet Club (Natural Pet Partners LLC) - Sahuarita, AZ March 2018 to November 2020

Maintaining sales numbers, labor efficiency and product levels by reviewing P&L numbers and company Policies and Procedures.

Create and efficient and cohesive work environment for staff and constantly strive for above excellent customer service.

Assistant Operations Manager/Assistant Distribution Center Manager

Sam Levitz Furniture, - Tucson, AZ May 2000 to July 2017

My responsibilities included the disposition and removal of all Offline product by means of repair, coordinating clearance effort, return of defects to the manufacturers, charitable donations or disposal.

Oversaw Quality Control, Shop, Inventory, Inter-store Transfer departments.

Reduced offline product by $1.3million within a three-year period.

Cut the wait time of Customer Owned merchandise brought into the shop for repair from 5 weeks to 3 days.

Brought the Customer Owned parts order completion process from 45 days to 14 days.

Fully outfitted and controlled the separate off-site warehouses at three different times to better organize off line product and keep it from disrupting the flow of the main warehouse.

As the Assistant Distribution Center Manager, while overseeing Deliveries, Dispatch and

Delivery Preparation departments, I maintained a 97% customer satisfaction rating.

I implemented a system to track and score Sales Associates on the number of miswritten sales tickets keyed into the system in order to decrease the amount of refused deliveries.

Played a key role in the renovation and opening of the Broadway/Pantano location.

Lead the clearance effort at that location as the Merchandise Manager.

Warehouse Manager

Dorson’s Furniture - Tucson, AZ

November 1999 to May 2000

Oversaw Receiving, Inventory, Quality Control, Dispatch, Delivery and Repair.

Restructured flow and racking within the warehouse to maximize efficiency.

Devised a revamped delivery routing system to shorten customer wait times and complete more deliveries per day.

Quality Control Manager/Assistant Warehouse Manager

Sam Levitz Furniture – Tucson, AZ

March 1993-November 1999

Responsible for the removal of offline product and the management of the Returns department. Established a new parts ordering and follow up process to better repair merchandise within the warehouse as well as in our customers’ homes.

Worked with the IT department to create a set of measuring tools to better track the total amount of unsalable product in relation to the amount accumulated daily.

Wrote and instituted all Quality Control training procedures as well as performance monitoring spreadsheets.

Aircraft Mechanic/Fabrication Western International Aviation - Tucson, AZ September 1988 to March 1993

Disassembly of aircraft and loading for shipment to be used for static display.

Ground up restoration of vintage aircraft.

Modification of military aircraft for specialized use in the private sector or for foreign Governments.

Tactical Aircraft Maintenance Specialist/Aero Repair Specialist/Crash Recovery

Response, USAF, Davis Monthan AFB - Williams, AZ August 1981 to September 1988

Performed general servicing and flight readiness inspections.

Performed maintenance and adjustments on landing gear, flight controls, engine throttle assemblies and wheel and tire assemblies.

Assisted Fire Rescue on all In Flight Emergency situations.

HEdSuDciaptlioomn a

Northeastern Clinton Central School 1981

Skills

•Adept a decision making, problem solving, conflict resolution as well as creating and executing training programs.

•Warehouse Distribution Experience

•Process Improvement

•Product Management

•Profit & Loss

•Budgeting

Certifications and Licenses

Driver's License

Assessments

Attention to detail — Proficient

August 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

August 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Automotive maintenance — Proficient

August 2023

Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient

Work style: Reliability — Completed

August 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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