Jacquelyn Harper

Des Plaines, IL / 773-***-**** / ad0gre@r.postjobfree.com / LinkedIn: Jacquelyn Harper

Executive Assistant

An energetic and organized multitasker who is a dedicated administrative professional with a comprehensive background in executive administrative support that thrives on facilitating and supporting her leaders and team members to not only achieve but surpass their business objectives. I have over 14 years of experience in human resources and over 8 years as an administrative professional.

Skills Include:

Executive Administration Calendar Management Event Planning Microsoft Office Suites

Project Management Scheduling Office Management

Travel Coordination Problem Solving Interpersonal Communication Collaboration Customer Service

Professional Experience

Greater Illinois Title Company, Chicago, IL 2021 – 2022

Senior Executive Assistant to CEO and Sr. Vice President, Human Resources & Administration

Provided administrative support by organizing meeting, conference calls and Zoom meetings; created PowerPoint presentations, correspondence, developed contracts, processed lease renewal and lender registrations; managed the attorney agent registrations process; handled special projects as directed by the executive leadership.

Assisted in on-boarding new hire; conducted new hire orientations; audited and maintained employee files and confidential documents; maintained company directories, distributed communication notices; manage employee training and employee activities as well as serve as point of contact for employees throughout the life of their employment.

Developed and oversaw the process of distribution and the signing of over 800 attorney agents for new parent company as of 2022, Stewart Title Agency.

Planned and implemented 2 Continuing Legal Education (CLE) webinars and 6 off-site breakfast CLE seminars while ensuring the MCLE (Mandatory Continuing Legal Education) reporting requirements are met.

Implemented 8 mandatory company-wide customer service training sessions.

Hyatt Hotels Corporation, Chicago, IL 2018 – 2020

Executive Assistant – Procurement and Global Construction

Coordinated complex travel planning and detailed calendaring, organized meeting, department events and coordinated travel itinerary for 48 staff members located nationwide during event.

Developed and updated reports, presentations, organizational charts, contracts and processed detailed expense reports.

Served as department manager for both the Procurement and Global Construction departments by assisting with on-boarding/off-boarding of department staff, prepared and processed business expenses, managed team relations and facilitated communications to staff members.

Managed the project closeout process by communicating with vendors, collecting documents, tracking responses, organizing, storing and disseminated closeout documentation to appropriate parties for over 1000 invoices.

Served as a member of the Finance Purpose Committee to assist in improving the work environment and experiences for 230 finance team members.

Perspectives Ltd., Chicago, IL 2015 – 2018

Executive Assistant to the CEO & Office Manager

Prepared expense reports, managed calendars, scheduling, meeting coordination, travel arrangements, filing, and conference room processes for senior executives.

Developed proposals, contracts, composed correspondence, produced surveys and coordinated results; created detailed reports and presentations; drafted and disseminated agendas and minutes.

Administered office flow and organization of main office and assisted in the organization of regional offices; managed office inventory, ordered supplies, and coordinated repair of equipment.

Handled all employee communication by preparing weekly newsletter, supported external communication; organized employee events, including holiday luncheon, retirement luncheon and company-wide cleanup week.

By researching, comparing prices, and negotiating with vendors, I provided a cost savings of 20% percent on furniture, office supplies and plant maintenance.

Coordinated move of satellite offices, designed office space with external contractors and purchased office equipment; upgraded offices as needed.

Established procedures for off-site file storage; digitized, organized filed all old patient files.

Advanced Resources Staffing Agency, Chicago, IL (work history below) 2011 –2014

Administrative Specialist (Business Operations Dept) – Northwestern Medicine, Chicago, IL (2013 –2014)

Executive Assistant (Regional Director)– WTAS, LLC (Andersen Tax), Chicago, IL (2012 – 2013)

Benefits Assistant (HR) – Chicago Mercantile Exchange (CME) Group, Chicago IL (2011 – 2012)

American Medical Association, Chicago, IL March 1995 – March 2009

Benefits Coordinator/ Human Resources Dept.

Administered health and welfare benefits and oversaw benefit enrollment for 1,100 employees, 300 retirees, and 40 COBRA participants nationwide.

Assisted in coordinating annual open enrollment events, communicated plan changes and assistant employees, retirees, and COBRA participants with re-enrollment to ensure paperwork was completed properly.

Organized and conducted semi-monthly orientation for all new hires.

Served as main contact for benefits-related questions and issues.

Oversaw management of COBRA process with outsourced vendor and internal accounting; served as main point of contact for enrollment and termination of COBRA benefits.

Ensured accuracy of enrollment and billing data and reconciled discrepancies for health, dental, vision, and FSA.

Coordinated rollout of new cafeteria benefits and assisted IT staff with implementing online self-enrollment.

Entered and maintained employee information into Lawson (Human Resources Information System).

Transformed benefits orientation from flip chart presentation to a detailed 3 hour PowerPoint presentation that included more information. Updated benefits packets from folder to logo embossed vinyl flip-top portfolio.

Implemented new filing system in both the benefits and educational reimbursement area.

Education

Associate of Applied Science in Business Administration

Roosevelt University (Robert Morris University), Chicago, IL

Certificate in Secretarial Science

Robert Morris College, Chicago, IL

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook) DocuSign Adobe Acrobat Concur SharePoint

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