Beverley Pinto

Brampton, ON L*X *A*

ad0gqt@r.postjobfree.com

+1-416-***-****

• Understanding of the Court of Justice Acts Procedures

• Dedicated, results driven administrative with extensive experience in developing and maintain operations of court services for the Ontario's Courts Justice System

• Build and form relationship with lawyers, judges, process servers, the litigation in customer services and administrative duties

• Provided superior support services that streamline operations and delivered systemic results Core Strength

• Customer Service • MS Office Word, Excel

• Financial Administrative • Scheduling

• Training • Team Management

• Data Entry

Personal Details

Highest Level of Education: AEC / DEP or Skilled Trade Certificate Total years of experience: 5

Work Experience

Client Representative

Sitel - Ontario

November 2020 to Present

Providing banking information to client. Update credit and debit card report lost credit and debit cards. Liaison between Fraud Department for fraudulent fraud. Cancel credit and debit card when lost are stolen Local Registrar-Case Management Unit CSR

Ministry of the Attorney General - Toronto, ON

July 1995 to July 2017

Ministry of Attorney General

• Receiving, analyzing and dismissing all civil cases for Ontario's Court in alignment with the Rules of Civil Procedures by the Registrar

• Expedites cases languishing in the system for more than 180 days, providing 45 days' notice to law firms and complainants to move on their cases before issuing an Order Dismissing Action as Abandoned

• Perform research for default judgements

• Addresses all public, law enforcement and attorney inquire regarding court dates, changes status, and court procedures

• Provides documents and executes statutory signing authority for court orders and judgements in accordance with court endorsements

Group Leader

Alternative Dispute Resolution

1998 to 1999

• Develop and maintained the scheduling for the operation of the Alternative Dispute Resolution Center, ensuring a coordinated case-flow with the Ontario Court of Justice Case Management Unit

• Maintained a roster of 150+ mediators, and maintained accurate files

• Served as a member of the team dedicated to establishing mandatory mediation to Toronto and Ottawa through the changes in the rules of civil procedure Bankruptcy and Commercial Customer Service

Ministry of the Attorney General - Toronto, ON

July 1995 to July 1998

• Front line with major corporations and litigants seeking protection from creditors; including, student loans recipients, and coordinated cases before the Judiciary and the Masters

• Moved finalized bankruptcy cases to Masters and Judges for review

• Produced noticed of hearings, set trial dates and times, and dismissed them to the appropriate parties Perform administrative, financial, clerical support Family Law Office

1991 to 1995

1991-1995

• Executed the signing, sealing and issuance of divorce judgements

• Processes legal documents such as claims trial notice reopening, and documentation related to family matters

• Perform administrative, financial, clerical support for the court office

• Dispensed information and assistance to all parties concerning information gathering and filling procedures according to local practices, policies and Rules of Civil Procedure

• Ensured that all documents were properly directed for service and recording Ministry of Health

• Frontline with Health Card. Issuing cards and also inputting Doctors claims

• Sitel

• Customer Representative since November 2020

• Working with various USA Bank. Working remotely taking calls from Card holders. Issuing Credit and debit card repot lost and stolen cards in a timely manner. Liasion with Fraud when their is Fraud on Customer accounts.

Education

Certificate in Repairing and assembling computers

DeVry College - Mississauga, ON

January 2000 to June 2003

Diploma in Information Systems Networking

DeVry College - Mississauga, ON

2000

Diploma in Administrative and Word Processing

Humber College - Toronto, ON

1995

Skills

• Case Management

• Team Management

• Crisis Intervention

• Social Work

• Computer Networking

• Individual / Group Counseling

• Conflict Management

• Clerical Experience

• Employee Orientation

• Research

• Crisis Management

• Recruiting

• Program Management

• Communication Skills

• Administrative Experience

• Change Management

• Strategic Planning

• Business Analysis

• Project Management

• Microsoft SharePoint

• Oracle

• User Acceptance Testing

Certifications and Licenses

Drivers License

January 1979 to April 2023

Drivers license

Additional Information

Work for Naional trucking company for three years doing dispatching. Liaison with truckers, to get them to their destination and entering their way bill in a coded system

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