Crystal Edwards

***** **** ******

Claremore, OK 74019

918-***-****

SUMMARY

Twenty-two years of diversified experience in training, customer service, and sales. Proven track record in personal productivity as well as in team efforts. Strong leader and trainer who emphasizes personal development and open communication.

WORK HISTORY

Coldwell Banker, Claremore, OK Real Estate Agent 2019-Current Responsible for helping my clients list, sell, and buy properties. Responsible for writing contracts, negotiation skills, meeting deadlines, consistently communicating with my clients, and all parties involved in the transaction from beginning to end. Also always building lasting relationships with everyone you meet.

Catalayah Elementary School, Claremore, OK Paraprofessional 2016-2021 Responsible for teaching special needs kids in all aspects of learning. Responsible for helping with curriculum, cross teaching, and helping them learn life skills.

Dollar Thrifty Automotive Group, Tulsa OK Customer Service & Sales Account Manager 2010-2012

Responsible for executing phone calls and communication via email to existing and prospective corporate accounts in the mid-size range. Responsible for overseeing all accounts by signing new accounts, increasing revenue, and utilizing historical records to make account recommendations. Also cross-selling brands to customers to fit their needs and generate additional revenue with a secondary DTAG account. Educate customers on the features and benefits of products.

Level3 Communications, Tulsa OK Sales Account Manager 2008-2010 Responsible for selling Level 3 services portfolio to maintain and grow an existing base of 800 customers. Build relationships via the telephone and email. Prospect within assigned account base, timely follow-up properly utilizing resources to advance and close sales. Negotiate new services sales, upgrades, contracts and renewals. Bid on all one solution contracts for customer. Follow through customers order from start to completion with technical reviews with Engineer. Aptitude to work in rapidly changing environment while Multi-tasking many projects.

Verizon Business, Tulsa OK Implementation Coordinator 2006 – 2008

Handle situations that may require deviation from standard procedures in response to difficult issues. Contact customer to review service orders, contracts and process incoming orders for accuracy and completion. Uses interpersonal skills to overcome customer issues over the telephone.

Southwestern Bell, Tulsa OK Customer Service & Sales Representative 2003 – 2005

Handle incoming customer service issues regarding billing disputes, resolved disputes/made adjustments in billing systems such as EASE, Telegence software. Met and exceeded sales goals and quotas on a monthly basis. Products such as DSL, Dish Network, Cingular Wireless, and multiple calling plans. Also utilized in new employee training and handling more difficult requests from SBC customers for problem resolution.

PROFESSIONAL TRAINING / AFFILIATIONS

Fortune 500 Recognition in Sales 1999

Fortune 500 Outstanding Achievement 2000

Fortune 500 Recognition in Sales 2001

Fortune 500 Customer Service Quality 2001

Train the Trainer 2001

Labor Relations / Human Resources 2001

Fortune 500 Recognition in Sales 2003-2005

COMPUTER PROFICIENCIES

Microsoft Word, Access, Excel

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