PAMELA STEINBACHER

**** ********* **** ***********, ** 17772 570-***-****

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills. Able to facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Motivate to create a collaborative and respectful environment.

Regarded as a natural people person with strong interpersonal communication skills.

Manage time and priorities in multi-task environments.

Communication Platforms – Zoom and Skype.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.

KEY QUALIFICATIONS

Human Resource Management Organizational Improvements Interpersonal Professional Communications

Business Operations Practice Structure, Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology

Insurance Verification CMS1500 Processing Co-Payments UB-04 Medical Records Management

Insurance Billing Procedures Insurance Claim Cycle Health Records Management

Electronic Health Records (EHR) Electronic Medical Records (EMR)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2022

PROFESSIONAL EXPERIENCE

Ultimate Medical Academy Turbotville, PA 02/2021 – 06/2022

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Stay-at-Home-Parent Turbotville, PA 01/2019 – 02/2021

Homemaker

Invested in providing a stable environment for the family.

Provided care, discipline, and nurturing.

Showed strong leadership skills and managed budget.

Geisinger Hospital – Danville, PA 06/2007 – 01/2019

Housekeeper

Cleaned patient rooms and any other areas assigned in accordance with procedures.

Worked independently with minimal supervision and met established deadlines.

Respected patient privacy and maintained confidentiality standards.

Ben Franklin Bridge – Philadelphia, PA 04/2003 – 06/2007

Team Lead

Managed inbound and outbound phone calls, Handled orders, and processed payments.

Supervised staff members and organized their daily scheduling.

Provided support to management team, opened and closed the establishment, and made certain standards for customer service were followed.

Built relationships and led by example to create a positive atmosphere.

VOLUNTEER

Volunteered at Exchange Pool for 4 years

Handled pool maintenance tasks

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