Saw San

917-***-****

ad0gif@r.postjobfree.com

Career Profile

Highly organized, reliable and detailed oriented medical administrative personnel with over 10 years of experience managing and leading OBGYN practice. Efficient handling non clinical patient communications. Managing revenue for practice and forwarding claims to insurance. Overseeing confidential medical records, appointment schedule, patient consultation fees. Able to identify, review and troubleshoot operational issues. Develop effective policies and procedures to ensure medical practice is compliant with government regulations. Cultivates strong working relationships with patients providing best patient services and maintain the integrity of the medical practice. Able to communicate effectively with staffs and patients. Able to endure pressure that may arise when coordinating between physicians, patient and team members. By adopting SWOT analysis, implement policies that will benefit and increase revenue and create positive working environment.

Skills

Ability to interpret and report qualitative and quantitative research papers

Knowledge of Electronic Practice Management (PM) and Electronic Health Record (HER)system

Knowledge of medical terminology

Excellent knowledge of ICD and CPT coding

Excellent knowledge of Microsoft office applications

Excellent analytical, functional and technical skills

Excellent critical thinking and judgement skills

Excellent organizational skills and ability to multi ask and prioritize

Excellent customer service skills and ability to collaborate with different stakeholders

Excellent written and oral communication skills

Education

Masters of Public Health/ Health Management (September 2018)

University of New South Wales (UNSW) Sydney, Australia

Diagnostic medical ultrasound certificate (September 2015)

Sanford Brown Institute / New York

Bachelor of Business Administration (May 2006)

Baruch College, New York

Professional Experience

Patient Services

Communicate with patients: helping with drug prior authorizations, sending periodic check up reminders

Interact with patients and clients to establish an atmosphere patient centered care practice

Ensure that patient satisfactory is highly important, shaping and implementing services that meet patient and practice needs

Provide administrative and operational support to streamline day to day functions: payment reminders

Assist patient with insurance, prio authorization for MRIs and surgery, etc

Leadership/ Management

Managing practice revenue: cash flow form patients and accounts payable

Recommends strategies that are compliant with quality of service

Collaborated with affiliate hospital (New York Presbyterian Weill Cornell ) to secure patient surgery appointments and build strong external network of our patients

Allocate task responsibility to appropriate team member and guide them to maximize performance

Support and develop individual skills and abilities and coach them to motivate and perform above their standard

Network with external stakeholders using interpersonal skills to gain trust for projects aligned with practice policies

Ensure tasks and job duties are met with competing priorities based on strength and weakness of team members

Oversee practice inventory: office stationary, medical supplies etc

Professional Employment History

Practice Manager (OBGYN specility)

Nerissa S. Guballa MD. (April 2020- till present)

Oversee day-to-day operational workflow of the practice

Helped patients with Insurance claim submission, prior authorization for surgery and radiology

Extensive knowledge of EPIC health system: entering orders and booking surgery for patient

Practice Manager (OBGYN Practice)

Sona Degann MD. (October 2018-March 2020)

Support team members adapting to new skills- EHRs PM electronic system

Oversea account receivables from patients and monitor bills and account payable

Supervise daily operational issues: patient flows, insurance pre certifications, claim submissions, revenue reports

Practice Manager (OBGY Practice)

Nerissa S. Guballa MD. (July 2009- January 2017)

Helped the practice transition from paper chart to Electronic Medical chart: scanning and entering data.

Utilizing both practice management (PM) and EHRs of Advanced MD software

Helped created multiple templates for Advanced MD software stystem

Coordinate booking surgery at New York Presbyterian Weill Cornell Medical center for patients

Assistant to Managing Director ( 2006- 2009)

Asher Jewelery Co.,

Worked closely with MD to proactively manage business operations

Tack, record and compiled inventory across four jewelry line comprised of over 300 pieces per line

Efficiently managed customer support for 50 domestic and international distributors

Instrumental in establishing pricing mechanisms for new jewelry line

Helped setting up Las Vegas Jewelry shows and taking orders from clients

Volunteering Activities

Organized New York Burmese Community TV channel in 2006- 2007

Volunteered at New York Burmese Community raising funds for Orphans in Myanmar (2009)

Still an active member of American Burmese Buddhist associations: organizing, raising funds for religious / culture activies in New York

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