Trina L Daniel

**** ****** ***** ******* ****, LA 71112

Cell: 318-***-**** Alt Phone: 318-***-**** ad0ghi@r.postjobfree.com Abilities

Hard working, highly motivated team player with experience in customer service and public relations. Perform my duties in a professional and satisfactory manner. Team player, attentive listener, detailed oriented, multi-tasked, and very eager to learn and work. Office Skills Summary

• Maintain files and records so they remain updated and easily accessible.

• Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.).

• Answer the phone to take messages or redirect calls to appropriate colleagues.

• Utilize office appliances such as photocopier, printers, and computers for word processing, spreadsheet creation etc.

• Collaborate with management to complete necessary projects, work independently on prior delegated tasks.

• Ensure an organized, clean, and tidy workspace.

• Help to immediately resolve and mediate customer complaints.

• Take meeting notes and transcribe into email, document, or spreadsheet forms. Employment History

Assistant Manager ~ Circle K ~ Bossier City, LA ~ 8/2018 to Present

• Processed cash, credit, debit, and check transactions with customers.

• Balance register, stock material, receive order from delivery personnel, verify order for accuracy, complete order forms.

• Resolve customer complaints, guide them, and provide relevant information.

• Stayed up-to-date on product knowledge, sales promotions, and store policies and procedures. Mental Health Specialist ~ Seedlinks Behavior Management Shreveport, LA ~ 1/2018 to Present

• Assessing mental health status, developing treatment plans, monitoring patient progress, and maintaining records of patient interactions.

Community Organizer ~ Bossier Office of Community Services ~ Bossier City, LA ~ 4/2016 to 5/2017

• All community and social service specialists not listed separately.

• Developed and coordinated programs designed to promote the organization and its services to the community and the target population.

• Promoted activities and services through various forms of media. Assistant Manager ~ Family Dollar Operations Inc. ~ Shreveport, LA ~ 12/2015 to 1/2016

• Directly supervised and coordinated activities of retail sales workers.

• Management functions such as: purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Direct Care Staffer ~ Rutherford House ~ Shreveport, LA ~ 2/2013 to 12/2015

• Worked with the children in the criminal justice system and helped them to become better productive citizen.

• Helped the children with school, daily activities, grooming, and taking medication. Cashier ~ Murphy Oil USA Inc., ~ Shreveport, LA ~ 7/2010 to 6/2011

• Processed cash, credit, debit, and check transactions with customers.

• Balance register, stock material, receive order from delivery personnel, verify order for accuracy, and complete order forms.

• Resolve customer complaints, guide and provide relevant information.

• Stayed up-to-date on product knowledge, sales promotions, and store policies and procedures. Cashier ~ Krispy Kreme Donuts ~ Shreveport, LA ~ 5/2008 to 4/2011

• Greeted customers when entering or leaving establishment.

• Pleasantly dealt with customers to ensure satisfaction.

• Stayed up-to-date on product knowledge, sales promotions, and store policies and procedures.

• Processed cash, credit, debit, and check transactions with customers. Hostess and Security ~ Isle of Capri/Diamond Jack Casino ~ Bossier City, LA ~ 4/2005 to 12/2007

• Welcomed patrons, seated them at tables or in lounge, and helped ensure quality of facilities and service.

• Guarded, patrolled, and monitored premises to prevent theft, violence, or infractions of rules. Sales Associate ~ Dillard's ~ Shreveport, LA ~ 01/2002 to 4/2003

• Regular dependable attendance and punctuality.

• Ensured high levels of customer satisfaction through excellent sales service.

• Maintained an orderly appearance throughout the sales floor and restock items as needed.

• Cross-sold products to increase purchase amounts.

• Adhered to loss prevention and inventory control and compliance procedures.

• Handled returns of merchandise.

Cashier ~ Race Track ~ Shreveport, LA ~ 2/2001 to 1/2002

• Processed cash, credit, debit, and check transactions with customers.

• Balance register, stock material, receive orders from delivery personnel, verify orders for accuracy, and complete order forms.

• Resolve customer complaints, guide and provide relevant information.

• Stayed up-to-date on product knowledge, sales promotions, and store policies and procedures. Security ~ City of Faith Shreveport, LA ~ 1/2000 to 2/2001

• Guard, patrol, and monitor premises to prevent theft, violence, or infractions of rules. Education History

Bachelor's Degree ~ Criminal Justice ~ University of Phoenix ~ Bossier City, LA

• Minor in Human Services

High School Graduate ~ Booker T. Washington ~ Shreveport, LA

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