OGUDU, AUGUSTINA CHIMAMAKA

E-mail: ad0gh2@r.postjobfree.com

Phone: +234**********

Address: No. 7 Adelusi street Aboru Iyana Ipaja, Lagos state.. LinkedIn Profile: https://www.linkedin.com/in/augustina-ogudu-968029192/ CAREER OBJECTIVE

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which will enable me to grow while fulfilling organizational goals. SKILLS

I am a confident, conscientious, and motivated individual with good interpersonal skills who works well under pressure and can maintain flexibility and commitment in a challenging environment. I approach all aspects of life with determination, integrity, and initiatives. I have strong background in office assistant management, Proficient in Microsoft, typesetting, internet services, computer graphics, computer designs and printing. Very good in verbal and written communications skills and a very good team player.

STRENGTHS

• Relationship Building

• Persuasive Communication

• Ability to create ideas that solve problems

• Good Team Leader

• Good Customer Care skills

• Customer Retention

• Attention to details

• Adaptability

• Social Intelligence

• Creativity

• Analytical thinking

• Teamwork and Collaboration

• Marketing

• Microsoft office literacy

• Effective communication

• Emotional Intelligence

• Conflict Management

• Planning and organizing

WORK EXPERIENCES

Employer: HERITAGE BANK PLC

Position: Team Lead

Duration: April 2021- Date

Department: Credit Services, Business Services Division Duties: Processing:

• Loan booking-- Retail and Corporate

• Loan booking-- ABP, BOI, RSSF and other CBN intervention loans.

• Loan Monitoring

• Loan Restructuring

• Overdraft Lending

• Fees taking- APG fees, Performance Bond Fees, Bonds Guarantee Fees, Management Fees and other fees.

• Collecting Debit Notes & Insurances

• Loan Inquiries/Investigations

• Collateral Management

• Security/Collateral Release

• Write-off of Bad loans

• Remittances to BOI/CBN

• Running Interest on Loans/Interest stoppage.

Employer: HERITAGE BANK PLC

Position: Customer Service Officer / Service Associate Duration: March 2020- April 2021

Duties:

• Respond to questions about account types and banking products, such as: fixed deposits, loans, and credit/debit cards.

• Maintain and manage existing accounts

• Account opening

• Reactivation of dormant and inactive accounts.

• Informing customers about bank products and services.

• Attending to customers' needs regards the bank's services.

• Resolving complaints or account discrepancies and answering questions.

• Refer complex issues to the Management.

• Ensure best practices in rendering services to customers

• Business Services which include receiving deposits and paying customers.

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments.

• Handling currency, transactions, and confidential information in a responsible manner.

• Packaging cash to be stored in drawers or the bank vault.

• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Employer: WARDROBE MERCHANT

Position: Business Development Executive/Sales & Customer Service Team Lead Duration: April 2019- March 2020

Duties:

• Attracting new clients by innovating and overseeing the sales process for the business.

• Online & Offline Marketing.

• Working with senior team members to identify and manage company risks that might prevent growth.

• Identifying and researching opportunities that come up in new and existing markets.

• Preparing and delivering pitches and presentations to grow Revenue.

• Combining efforts and fostering a collaborative environment within the business as a whole.

• Communicating with clients to understand their needs and offer solutions to their problems.

• Creating positive, long-lasting relationships with current and potential clients.

• Supervising Sales and Customer Service offices to avoid loopholes and make sure operations go smoothly.

Employer: AMBLESSED CHRISTIAN COLLEGE, ABIA STATE

Position: Subject Teacher (Corp Member)

Duration: September 2018- March 2019

Duties:

• Teaching the students Physics and Chemistry

• Setting and marking students’ assessment weekly, mid-term and after the term. Employer: NEW BREATH CHURCH, ONITSHA, ANAMBRA STATE. Position: Administrative Officer

Duration: August 2017- August 2018

Duties:

• Receiving and screening incoming calls for enquiries and updates.

• Communication gap between the chief administrative officer and the workers.

• Receiving and sending incoming mails

• Sending bulk sms messages for circulars.

• Arranging meetings.

• Keeping records of day today activities.

• Receiving visitors to the chief administrative officer. Employer: NEW BREATH CHURCH, ONITSHA, ANAMBRA STATE. Position: Studio Manager

Duration: January 2014 - December 2019

Duties:

• Video editing of programmes.. Taking editing and printing pictures. Making sure that activities are carried out appropriately and punctually.

• Video coverage. Facebook and YouTube live streaming.

• Software Used: Vmix, Pinnacle Studio, Adobe Premier Pro Cc, Adobe Photoshop, Corel Draw, Format Factory, Total Video Converter, Microsoft Office.

• Hardware's Used: Digital Video Mixer, Splitter, Photo Printer, Printer, Laminating Machine, Laptop, 3 Load Switch, Pinnacle Box, Desktop Computer. Employer: QUEENET COMPUTER WORLD, ANAMBRA STATE

Position: Desktop publisher on Training

Duration: August 2017 – December 2017

Duties

• Trained on Microsoft office packages, internet services, computer graphics, computer designs and printing.

Employer: FIRST OPTION MEDICAL DIAGNOSTIC LABORATORIES, ANAMBRA STATE. Position: Lab Attendant on Industrial Training

Duration: From April 2016 - October 2016.

Duties

• Perform my job tasks within or before given time in a safe manner.

• Collection of samples.

• Carryout medical, microbiological, and biochemical tests

• Collation of results after tests

• Assist in fill updating in line with ISO

• Strictly adhere to the policies made available.

Employer: BRIGHT HOPE SCHOOLS OGOACHI, OHAOZARA, EBONYI STATE. Position: Bursar/Administrative Officer

Duration:. September 2009- August 2013

Duties

• Keeping analysis of costs and other statistical records.

• Preparing pupils' bills and collecting all fees and extras.

• Payment of all salaries and wages to all staff.

• Responsible to the governing body for the conduct of the financial affairs, business management and material state of the premises and to the head for day-to- day administration.

EDUCATIONAL QUALIFICATIONS

• Federal University Ndufu-Alike Ikwo Ebonyi State. August, 2017 Biochemistry (Second Class Honors, Upper Division)

• Federal Govt. Girls College, Abaji, Abuja.WASSCE July, 2009 OTHER QUALIFICATIONS

NATIONAL YOUTH SERVICE CORPS (NYSC)

Duration: August 28th 2018-July - 25th 2019

HOBBIES

• Research,

• Reading and

• Listening to Music.

REFEREE:

Available on Request.

Contact this candidate