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Customer Service General Manager

Location:
Annandale, VA
Posted:
October 18, 2023

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Resume:

Timothy Jones

Annadale, VA ***** 703-***-****

ad0gg1@r.postjobfree.com

Director of Events, Marketing, Sales and Catering

20+ years of success in Sales, Event, Hospitality Management

Reputable hospitality, events, and catering sales professional with engaging leadership skills. Talent for creating memorable experiences that promote guest satisfaction. Expert presenter, negotiator, and communicator; able to forge solid relationships across multiple organizational levels to initiate strategic objectives. Creative planner with the strength to quickly resolve conflict, manage projects, and exceed goals. Seeking to benefit reputable organization in event planning and management.

Areas of Expertise

Sales and Marketing

Event Planning and Implementation

Event Sales and Catering

Customer Service

Project Management

Hotel Sales and Operations

Sales Training and Development

Budget Administration

Career Experience

Director of Marketing and Sales (November 2022 – present) Paragon Entertainment, Fredericksburg, VA

Lead and develop overall strategy that generate restaurant, bowling and banquet and event revenue.

Provide leadership and development of new business opportunities through solicitation of existing relationships, cold calls, trade shows, hotel partnerships, destination management companies and Tour groups to meet and exceed revenue goals.

Supervise Sales Office Administrative Assistant

General Manager (March 2022 to August 2022) Hilton Restaurant & Bar, Springfield, VA

Maintain safety and food quality standards

Keep customers happy and handle complaints when needed

Supervise daily shift operations, organize staff schedules, keep track of employees’ hours and record payroll data

Order food, linens, gloves, and other supplies while staying within budget

Ensure all end-of-day cash outs are correct and completed

Work cross departmental to coordinate restaurant operations

Control operational costs to identify ways to cut costs

Train staff to follow restaurant policies and procedures

Director of Marketing and Sales (October 2021 to March 2022) Uptown Alley Manassas, VA

Lead and develop overall strategy that generate restaurant, bowling and banquet and event revenue.

Provide leadership and development of new business opportunities through solicitation of existing relationships, cold calls, trade shows, hotel partnerships, destination management companies and Tour groups to meet and exceed revenue goals.

REGIONAL DIRECTOR OF SALES (June 21 to September 21) Earl Enterprises (Virginia and Washington, D.C. markets)

Lead and develop overall strategy that generate banquet and event and catering revenue.

Provide leadership and development of new business opportunities through solicitation of existing relationships, cold calls, trade shows, hotel partnerships, destination management companies to meet and exceed revenue goals.

CATERING AND EVENTS SUPERVISOR (November 2020 to January 2021) Balducci’s

Responsible for catering and event sales growth focusing on acquiring large and new catering orders.

Meet and exceed sales by managing the catering process and ensure catering ordering process and ensure production and delivery systems are followed by all departments.

Maintain and grow client/partner relationships.

Train and development of catering associates.

DIRECTOR OF EVENTS and CATERING (October 2019 to March 2020) Wagshal’s Delicatessen & Market

Oversees management of planning and catering of all events; develops strategic plans to maximize growth and revenue.

Coordinated and supervised the catering programs so they met customer needs.

Developed new business opportunities and facilitate return business to achieve revenue goals.

Forecasted business volume to determine resource needs, expenses and productivity.

Assisted customers by developing and implementing their menus and event services.

Ensured prompt post-event following with customers to receive feedback on their events.

REGIONAL EVENT SALES AND CATERING MANAGER (November 2017 to October 2019) Romano’s Macaroni Grill

Responsible for catering and event sales growth in assigned market focusing on acquiring large catering and on-premise accounts. Partners with Operational management at the regional and restaurant level.

Builds comprehensive regional market sales plan to ensure sales targets are achieved.

Focus on large national and regional account development while utilizing company tools and resources.

Develop and maintain CRM database including client follow up.

Budget/Forecast sales for each period and ensure fact-based analysis to support business trends.

EVENTS AND CATERING MANAGER (February 2016 to November 2017) Real Mex Restaurants

Oversees management of planning and catering of all events; develops strategic plans to maximize growth and revenue.

Initiates, cultivates, and fosters leads with growth strategies for catering and event business.

Orchestrates all facets including booking, selling, and coordinating events with top-tier customer service.

Boosts revenue with new accounts, social media, repeat clientele, and monitoring inventory space.

Attracts clientele with engaging catering presentations and sales calls.

MARKETING /SALES CONSULTANT (April 2013 to December 2015) Firehouse Subs

Coordinated all marketing activities while developing policies and procedures to promote products and services.

Developed strategies with market research analysis; participated in promotional events including trade shows.

Investigated new growth opportunities while travelling nationally to initiate strategic partnerships.

CATERING/EVENTS SALES MANAGER (November 2009 to January 2012) Intercontinental Hotel Group

Provided incomparable sales expertise in catering while fostering relationships with clients and the community.

Collaborated with sales team in the development of creative proposals; negotiated and secured contracts.

Communicated with clients via phone, e-mail and in-person regarding inquiries, questions, and concerns.

Continuously maintained knowledge of sales, promotions, and policies regarding payment and practices.

ASSISTANT GENERAL MANAGER (July 2008 to October 2009) Houlihan’s – Springfield Hilton

Organized special events in restaurant including receptions and corporate luncheons.

Developed a lucrative annual food and beverage marketing plan while adhering to strict budgets.

DIRECTOR OF EVENT SALES AND MARKETING (April 2004 to July 2008) Waterford Meeting and Receptions

Managed sales and marketing strategies, budgets, and managers; developed growth plans for profitability.

Supported annual sales revenues of $5.5M with quarterly department budgets.

Directed staff training and performance evaluations resulting in high-performing sales managers.



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