Michelle Russell

CUSTOMER Parking Operations Manager - New York Mets

North Chesterfield, VA

ad0ge1@r.postjobfree.com

+1-757-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Production Supervisor

StratAir - Henrico, VA

August 2022 to Present

StraAir is contracted by Amazon we currently have a 24 hr operation. We have a buildup/breakdown process which we ship freight by plane and also ship and received freight from various destinations from Amazon. I currently have 62 employees which I run the warehouse overnight from 9pm to 9am. StratAir, has a very tight timeline to get all freight weighed, driven to the aircraft, loaded up and sent out in a timely manner. I also operate different kinds of machinery standup/sit down forklift, k-loader, tugs, belt loaders, GPU’s and air starts. This is the equipment we used to start up the aircraft when it can’t start on it’s own especially when the temperature is cold. The 767 aircrafts and 737 is the planes that we use daily.

Ticket Agent/Ramp Agent

Breeze Airlines - Henrico, VA

October 2021 to Present

I check in all passengers for the flight, I make sure they understand all proper protocols for Breeze Airlines. I also work the gate when needed to assist all passengers for the flight including passengers with disabilities, minors, seniors who need assistance etc. Whenever the ramp needs help I also help out with driving tugs, working the bag room, driving different machinery for the plane. The belt loader, hooking up the GPU, doing FOD walks, being a wing walker etc. Working at the airport we used different kinds of machinery as well far as tugs, air starts, GPU’s and this is on the 737 and 767 air crafts.

CUSTOMER Parking Operations Manager

New York Mets - New York, NY

2009 to Present

The Parking Operations manager oversees the day-to-day operations of over 30 parking lot attendants and cashiers. Carefully utilizing all resources to provide a smooth transition for visitors in and out of Citi Field. Partner with public safety personnel to develop quick exit strategies for emergency vehicles. Responsible for all cash counting, up to $700/hour, 4 lots and 12 cashier stations. Communicate real-time lot occupancy and strategically plan to divert traffic as needed. Coach team members on relationship based communication skills and customer-focused initiatives. Ensure all service expectations, monetary transactions and inventory procedures are handled accurately. Key achievements include:

Player Coordinator: Assigned to escort Met's and visiting players to ambulances and express exit lanes

Nominated for manager of the year

Piloted technology enhancement program; hand help tablets program still in-place today

Volunteered to aide

New York Mets

2009 to 2009

2009 Employee of the Year Award

Received Customer Service All-Star Award (Company's highest honor)

Improved employee engagement with recognition and incentive programs

Volunteered to aide NYC residents during Hurricane Sandy coordinating relief efforts

Partner

Harbor North Apartments - Chesapeake, VA

2004 to 2009

Chesapeake, VA 2004 to 2009

GROUNDS/MAINTENANCE

Applied standard maintenance support to residents of 300-unit apartment complex. Partner with tenants to complete routine maintenance and small repairs to appliances and apartment fixtures. Used customer service skills to support sales by presenting units in clean and ready to move in condition. Promptly record all work orders. Key achievements include:

Reduced maintenance response times by 15%

Saved the company over $15,000 in costly repairs to HVAC units

Supported administrative functions by creating spreadsheets to track all repairs

Areas of Expertise

Project Management • Emergency Preparedness • Training • Research and Evaluation • Observation

Education

High school or equivalent

Skills

•Customer Service

•Clean

•Valet

•Emergency Management

•Sales Support

•Manufacturing

Additional Information

Core Competencies

Customer Focus • Financial/Cash Management • Confidentiality • Decision Making • Coaching &

Mentoring • Team Building & Leadership • Resource Management • Sales • Customer Service

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