Customer Service Data Entry
Resume:
Rico G. Morris
Montpelier, VA 23192
************@*****.***
Objective:
To achieve a professional position that will allow me an opportunity to contribute to the efficient operation of a growing firm and to earn advancement through on the job performance and training.
Skills:
My professional background and on the job training consists of extensive customer service skills, extensive data entry skills with a variety of databases, Microsoft word, excel, outlook, etc. I am a strong team player, multi-tasked, fast learner, knowledge of all office procedures as well as defuse issues in collections as an escalation member. I am also a professional barber. I am very active in my church and throughout the Hanover Community as a leader with the men’s and children’s ministries (Choirs, Worship and Activity, etc.). I am a dedicated family person and love people.
Strong Customer service skills (10+ years), leadership and banking (10+ years), Quality Assurance (6 years), Financial Analysis (10+ years), Collections (10+ years) Strong experience with Sun Trust and Bank of
Bank of America. Numerous awards received for outstanding performance in customer service, consistently meet sales goals (Goals Oriented) and go above and beyond to assist anyone (strong team player).
Work Experience
Bank of America (Remote) Nov 2021 – Present
Audit Analyst
Reconciliation of ACH Accounts/debit card /credit card
Balancing of spread sheet and books
Quality Assurance
Deal with bank statements and general ledgers.
Debit Ops Accounting Clerk
Capital one
Glen Allen, VA
May 2017 to Sep 2021
Responsible for numerous tasks, including: Matching invoices to purchase orders or vouchers. Performing data entry. Reconciling bank statements with the general ledger. Maintaining accounting records and filing documents.
Customer Service Escrow
VHDA-Virginia Housing Development
Glen Allen, VA.
August 2016 to March 2017
Customer Service skills include:
-Quality Focus, Problem Solving,
-Excellent Documentation Skills
-Listening and Phone Skills
-Resolving Conflict
-Analyzing Information
-Multi-tasking
Fraud Investigator
Capital One
Glen Allen, VA.
September 2011 to July 2016
-Verify customers and the activity on their account
-Identify fraudsters that are impersonating true customers
-Interview victims of fraud to gather all of the necessary facts for a fraud case
-Work with branch associates that refer fraud situations
-Thoroughly create fraud cases that are ready for an investigator to work immediately –
-Complete low/zero dollar fraud case investigations
-Provide expert-level support to Customer Service, Sales and other areas of the bank as needed
Foreclosure and Default Counselor (Collections)
SunTrust Company
Richmond, VA
November 2005 to August 2011
-Member of Supervisor Escalation Team that defuse issues
-Maintains accurate and detailed collection records on the FIDELITY collection system of telephone customer
contacts to collect monies due on mortgage loan foreclosure.
-Responsible for gathering information from mortgagers pertaining to reasons for delinquencies, including
financial analysis of their income, monthly obligations, dependents, and other information which would enable
collections to make necessary decisions to help cure delinquency. Always in top 5 for bonuses and collecting
payments or setting arrangements.
Loan Line Specialist
Bank of America
Richmond, VA
August 2001 to October 2005
-Approving or denying applications, approved lending limits or making recommendations regarding approval
or denial on applications
-Following formal credit authority, worked with underwriting and had approval authority of 175K
-Knowledgeable of the 360 feedback (giving and receiving)
Education
Patrick Henry High School (High school diploma)
Ashland, VA
References:
Available upon request
Contact this candidate