Katherine L Roberts

** ******** ****

Jackson Springs NC 27281

ad0gd5@r.postjobfree.com

SUMMARY:

To obtain a position that optimizes my vast experience and ability to perform in a dynamic work environment.

EDUCATION:

Riverside High School Graduate 1991

Delta State University Elementary Education 1992-1993 Cadcom Certified Sentrynet 2003

SIA Certified Sentrynet 2003

Notary Public March 2004-March 2009

WORK EXPERIENCE:

Recovery Support Administrator

Drug Free Moore County Inc - Carthage North Carolina March 2023 to Present

The Recovery Support Administrator (RSA) is under the direct supervision of the Executive Director. The RSA provides support to the Executive Director and staff by handling correspondence, managing calendars, and appointments, arranging conferences, conference calls, managing intake and client survey processes, ensuring offices are always functioning and operable. DFMC Recovery Support Administrator are responsible for the following: (and other duties as needed): Office Responsibilities:

Promote a clean, warm, welcoming, and nurturing environment at all locations. Ensuring the front office of all locations are fully supervised and always staffed Maintain or Obtain certifications in Microsoft Office, Excel, Power Point, and participate in on-going Recovery Support training and advancement opportunities.

Maintaining the Master calendar and organizing corresponding events, meetings, or memorandum agreements

Alert Executive Director of any issues or concerns immediately. Conducting daily inventory of all supplies and using the report system to ensure supplies are ordered and stocked at all office locations prior to supplies or materials depleting.

Accounting & Bookkeeping:

Post monthly work schedule for staff & volunteers

Ensure adequate coverage at sites and events

Upload financial receipts, reports, and accounting daily Ensure all financial statements and documentation align Client & Stakeholder Responsibilities:

Maintain at least 95% communication rating. Ratings are measured based on the number of calls, emails, and mail correspondence-received, responded with optimal outcomes.

Organize Volunteer Training and Groups

Ensure all client records meet HIPPA, state, and federal guidelines. Ensures electronic documents are uploaded, client and stakeholder surveys are conducted upon each encounter.

Document thorough and timely notes and photos at all meetings to include the Board of Directors meetings, and events hosted by DFMC. Maintain the DFMC social media with daily post (Facebook, Instagram, etc.) Participate in all DFMC community events, ensure events are well attended by community members, provide marketing plans and updates that support highly successful functions.

Be open to feedback, share feedback, and be committed to a conductive work environment.

Update and communicate with all stakeholders, ensure Memorandums of Agreement are up to-date, stakeholder agreements are upheld and DFMC maintains a positive community presence,

Submit end of shift reports to communicate with all practitioners/volunteers. Data Entry

Alamon - Kalispell Montana

October 2020 to December 2020

This was a contract position. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Working in a timely manner to produce complete and accurate information to resolve the assignments assigned to me. Communicating with the department supervisor on any inaccurate information, so that I could perform my duties to the optimal level. Cashier/Cook

Cashier/Cook

Foxfire General Store - Foxfire Village North Carolina September 2018 to February 2020

Responsible for day to day business duties needed to prepare the store and kitchen for regular store hours. Cleaning and sanitizing kitchen area according to the North Carolina Health Care Codes. Meeting and greeting the customers and vendors, ordering supplies for the kitchen, as needed. Opened the store, welcomed customers, assisted with customer inquiries,helped customers find what they are looking for, handled customer complaints and concerns, handled returns and exchanges, handled cash and credit transactions, counted cash drawers, and stocked merchandise. Legal Assistant/Office Manager

SOLOMON & SOLOMON LAW FIRM- Greenville Mississippi 2005 to 2006

Responsible for managing collection accounts, assisting attorneys on all real estate loan closings, handling the day to day office duties, scheduling appointments for loan closing, consulting with lenders, brokers, and other financial groups, and generating general legal documents for the daily law practices. Position required vast computer proficiency, flexibility and the ability to handle dynamic personalities and situations. Areas of Service: Bankruptcy "Debtors;" "No Fault" Divorces; General Litigations; Estate Planning; Real Estate; Corporate; Property Management. Legal Assistant

CAMPBELL DELONG, LLP- Greenville Mississippi

2004 to 2005

Responsible for managing the files in an extremely demanding local law firm, delegating appropriate time for many different tasks as required by partners and associates. Arranged meetings and other engagements in a very fluid environment. Position required specialized computer skills, the ability to deal well with stress, remain calm under pressure and develop creative work around problematic issues. Areas of Service: Bankruptcy "Creditors;" Divorces; General Litigations; Estate Planning; Real Estate; Corporate; Mississippi Workman Comp. Customer Service Representative

Customer Service Representative

SENTRYNET, INC- Greenville Mississippi

2003 to 2004

Responsible for handling customer service operations, CAD COM answering service, customer relations and assisting with the response of numerous alarm situations. Updated data entry information prompted by the dealers and customer status and general office duties. Position required CAD COM Certification, SIA Certification, excellent multitasking ability and superb customer service skills. Owner/Manager

GOOD DEAL FOOD STORE- Greenville Mississippi

1996 to 2002

Owner/Manager of a 46 year old family owned business. Responsible for purchasing, budget development, human resources, marketing, management, resource allocation, and accounting while handling the day to day functions of running a thriving business. Position required excellent organizational skills, a broad knowledge of business, and the ability to make real time decisions.

*** References upon per request

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