Mobile: +1-514-***-****

email: ad0g90@r.postjobfree.com

Linkedin : (15) Mario Khadra LinkedIn

Skype: mario.khadra

Page 1 of 3

Summary

My name is Mario Khadra, a strategic and detailed-oriented person with 18 years of experience in the telecom industry. Currently working for Ericsson since 2010 in the domain of BSS, OSS, CRM, Mobile Money where I have received customer awards for my services with track of achievements. Have a natural passion and enthusiasm in communication, negotiation, planning, problem solving and people relationship and always brings positive attitude to the position I undertake. My style of communication and techniques always develop to meet the demands of modern-day customer. My records in delivering products in time has been impeccable and also recognized of holding maximum safety records, compliance and integrity. Do consider myself as a fast and eager learner who can adapt to change to ensure meeting of business goals. Key skills:

• Billing, Charging, Mediation, EMA, Telco CRM, OSS, Mobile Money

• Agile & Trade compliance

• Contract baseline Management

• Negotiation and Argumentation

• Manage Stakeholder Relationship

• Product Security

• JIRA, OHS, Sales

• eTOM

• Information Security

• Sourcing/Procurement

• Leadership

• Team management

• Project Management - Agile

Professional Experience

March 2022 – current: Senior MFS (Fintech) Business Analyst and ADM (Application Development & Maintenance)

(Ericsson)

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas of improvement, and developing and implementing solutions.

• Leading ongoing reviews of business processes and developing optimization strategies.

• Effectively communicating my insights and plans to cross-functional team members and management.

• Working closely with clients, Solution integrators, PDU, and managerial staff to ensure solutions meet business needs and requirements.

• Conduct Market analysis, analyzing both product lines and the commercial/business needs and suggest best solution for customer to ensure overall mobile Money profitability of the business.

• Managing resources and priorities, effort estimation, WBS, project cost, project plans, and monitoring performance/deliverables and ensuring timely completion of projects. August 2022 – December 2022: Sourcing Business Partner (Ericsson) Responsibilities:

• Sourcing representative in project steering and status meetings, monitoring and driving Sourcing’s interest.

• Lead on vendor selection and build vs buy decisions.

• Negotiate with suppliers, and complete implementation of agreements.

• Secure sourcing process compliance.

• Secure supplier availability and capacity, by driving sourcing pre-sales activities and sourcing events (RFx)

• Understanding broadcasters’ / customers’ needs and matching these to the right suppliers.

• Communicating Ericsson’s vision for managed broadcast services, internally and externally. January 2019 – Feb 2020: Customer Solution Responsible – CSR (Ericsson) Responsibilities:

• Establishing relationships with customer to understand their needs and goals to create customized solutions.

• Analyzing data to determine customer preferences and patterns in order to improve customer satisfaction.

• Working with internal and external stakeholders to create a project timeline, including deadlines for milestones and deliverables.

• Developing proposals that detail how E/// will provide services to meeting customer needs and expectations and create effective marketing strategies.

• Managing relationship between customer and E/// and ensure customer has a positive experience with E/// ‘s products and services and giving a solution for their existing issues.

• Create/update Premium proposal

Oct 2010 – Jan 2019: Senior Solution Architect & Testing Manager (Ericsson) Responsibilities:

• Analyzing, crafting and developing commercially viable end-to-end technical solutions based on customer specifications and business needs.

• In charge for E/// short-term and long-term profitability business by working closely with the CORE3 team to translate the customer need and technology opportunities in detailed technical offerings, solutions and proposals.

• Requirement’s collection, analysis and high-level design.

• Managing and planning coordination, appropriate test measures and metrics and control of any given engagement.

• Development and definition test scope, methods and test tools.

• Deploying and managing resources for testing.

• Ensuring visibility, traceability, reliability, and control of testing processes to deliver high quality product in the competitive market.

• As a test manager, I am accountable for test sufficiency, test effectiveness, test efficiency, test progress and final product quality.

Sep 2004 - Oct 2010 : Credit Control Analyst and Billing Engineer (ITS) Responsibilities:

• Developing the algorithm to control the customer credits and build the proper logic for controlling the threshold consumptions.

• Assessing creditworthiness of existing or prospective clients. Examining financial transactions and credit history case by case. Completing ratio, trend and cash flows analyses and creating projections.

• Setup rating and billing processes and configure/change configuration within billing application to tailor the billing activities and processes to customer requirements.

• Running the bill cycles and managing telecom invoices, resolve discrepancies with carriers and vendors Professional Training/Certification

2022: PMP training Ericsson

2022: Negotiation & Communication Essentials Ericsson 2022: Contract Management Ericsson

2022: Stakeholders & suppliers management Ericsson 2022: 3PP relationship & Communication Ericsson

2022: Agile Project Management & Scrum implementation Ericsson 2022: OHS operational Standards Ericsson

2021: Security Master Bootcamp Ericsson

Personal Details Awards

Languages: English, French, Arabic

Education: BA in Business Computer & Programming

Contact this candidate