FATIMAH ROBINSON

**** ***** ****** ********, ** *1404

912-***-****

ad0g8o@r.postjobfree.com

PROFESSIONAL PROFILE

Self-motivated and customer service oriented professional with a strong understanding of the importance of accurate claims processing. Adept at shifting priorities and bringing flexibility to dynamic situations. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Maintains accurate data to ensure details are not overlooked.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

Video Conferencing Software: Zoom, Duo, and Google Hangouts.

Microsoft Office Applications (Word, Excel, and Outlook). CORE QUALIFICATIONS

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) EDUCATION

Ultimate Medical Academy

Diploma – Medical Billing and Coding, 2021

Strafford Online School

Business Administration, 2015

Wedding Planner, 2014

Home Health Aide, 2013

PROFESSIONAL EXPERIENCE

Paparazzi – Salt Lake City, UT 03/2019 – Present

Consultant / Customer Service (Remote)

Debut new jewelry and maintain active pipeline for new sales.

Earn repeat business and keep customers informed of new products.

Train new consultants and uphold a positive work environment.

Answer inbound phones, use video conferencing applications, and practice customer first philosophy. Mary Kay Cosmetics – Savannah, GA 11/2010 – Present Consultant / Customer Service

Document sales via paper and electronic documentation.

Process online sales and train new employees.

Schedule customer consultation appointments and handle product pick-up and delivery. FATIMAH ROBINSON, Cont.

Maintain awareness of customer skin needs and which products would be best suited.

Follow up with customers weekly to ensure satisfaction with the products. VOLUNTEER EXPERIENCE

Pruitt Healthcare – Savannah, GA 03/2017 – 06/2017 Azalealand Nursing Home – Savannah, GA 03/2017 – 06/2017 Volunteer

Provided hand massages and make-up kits to the nursing home residents.

Offered a day of beauty for residents.

Strived to make a difference through compassionate care and service.

Maintained a positive attitude and showed respect to all those with whom there was contact.