Customer Service Human Resources

SHERYL D. ENGRAM-HARDY

phone: 872-***-**** email: ******.***********@*****.***

SUMMARY of Skills/Qualities

I offer a long history of success in various settings from courteous customer service, efficient administrative human resource support, management, dispatching to passionate bargained skilled laborer. I insist on interpersonal communication with mindful discretion always being paramount. I possess excellent multitasking and time management abilities. I am hardworking and reliable with a strong focus on results while maintaining high standards and safety.

EXPERIENCE

Shipping/Receiving Clerk – Order Fulfillment Specialist Dec 2014 – Jun 2021

Machine Operator Jun 2021 – present

HUBBELL – RACO South Bend, IN

Always customer/coworker friendly.

Complete orders for new and established customers, locating products, packaging, and handling the associated documentation.

Counted, sorted or weighed inbound freight to verify receipt of items on requisitions or invoices.

Performing general warehouse functions including loading, unloading, and sorting products for replenishment.

Skilled at safely operating various forklift equipment.

Machine Operator – diagnosing any issues that need to be reported to maintenance.

Die Setup and working with Quality to make sure parts are in compliance.

Reclaim for Quality Control

Assistant Manager – Third Key Sales Associate Oct 2010 – Jun 2015

DOLLAR GENERAL South Bend, IN

Assisted Store Manager in areas of human resources, training and onboarding new hires, compliance, safety, and quality assurance.

Collaborated to direct and delegate work assignments then verify execution of plans and strategies across store.

Supervised hourly personnel, providing work direction and reviewing work processes.

Set expectations by projecting positive attitude and enthusiasm toward job, company, and customers.

Addressed and resolved customer inquiries, complaints and engaged with customers to determine satisfaction levels achieved.

Promoted friendly, prompt service to all customers up to and including product vendors.

EDUCATION

IVY TECH COMMUNITY COLLEGE South Bend, IN AUGUST 2005

JOHN ADAMS HIGH SCHOOL South Bend, IN DIPLOMA

REFERENCES AVAILABLE UPON REQUEST

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