Customer Service Claims Representative

Marques Solomon

St Paul MN*763-***-****

**************@*****.***

Summary of Skills:

OSHA 10 training with a deep understanding of safety rules and regulations in production and commercial driving roles.

Transitioned from Security roles to Bus Operator by obtaining my Class B CDL with passenger, air brake, and Hazmat endorsements.

Proven ability to work with the general public and diffuse conflicts and problems professionally requiring good customer service and communication skills.

Work Experience

First supply

Driver

To unload boxes of pipe and plumbing supplies for jobs that plumbers used for building supplies.

Drove to various locations for plumbing job sites

Sun Country Airlines

Ramp Agent

Loaded and Unloaded Baggage and Luggage on and off planes in a timely fashion

Drove carts and filled water tanks for airplanes. Lavatories.

Acted as a lead for teams and all employees on my gate

Metropolitan Council Minneapolis, MN

Maintenance Intern 03/2016 to 03/2017

Performed mechanical maintenance on Met Council buses in order to ensure sound mechanical performance and safety.

Parked and moved buses throughout the bus garages requiring attention to detail and a focus on safety.

Worked in teams to complete repair projects quickly and efficiently.

Night Clubs / Bars Minneapolis, MN

Door Host / Security 2010 to 2015

Over 6 years of experience providing security in night clubs including Crave, Imperial Room, Bar Louie, Stella’s, Poor Richards, ASGI, Karma, and Epic.

Follow proper security measures in order to ensure the safety of all guests.

Completed paper work to document all incidents occurring throughout shifts and at the end of the night.

Wal-Mart Brooklyn Park, MN

Maintenance/Warehouse/Stocker 2008 to 2010

Greeted guests at the front entrance, helped with questions

Cleanup in several different departments of the store, using proper chemicals.

Unloaded trucks and stocked shelves for inventory processing.

Manpower Minneapolis, MN

Claims Representative 1999 – 2006

Modified and entered medical records and corrected addresses at IBM call center

Data entered claims in a high call volume setting

Answered calls about changes of addresses and bill statements

Target Financial Group, Minneapolis, MN

Customer Support Representative

Answered a high call volume of phone calls

Organized and maintained work schedule to allow for completion of special projects as well as daily workload

Answered questions about bill statements and overturned checks or balances

EDUCATION

American Workshop via HIRED Burnsville, MN

OSHA 10, AED, CPR/First Aid, Green Construction May 2015

Safety: Power Tools/Hand Tools, equipment, personal safety.

Measuring: Linear feet, Square feet, Cubic feet, calculating.

Materials: Lumber, fasteners, roofing, siding, doors, windows, trim.

Methods: Blue Print Reading, surveying, layout, repurposing materials and codes.

Exterior Carpentry: Framing, roofing, fascia and soffit, siding.

Interior Carpentry: Insulation, drywall, trim, flooring and materials

Minneapolis Community Technical College Minneapolis, MN

Associates Degree Liberal Arts

Metropolitan State University

Bachelor of Science

Classes taken/ Completed:

Intro CS 141

Intro CS 262

Intro CS 280

Computer Laws 484

BLAW 310

References:

Kelechi Javaid: 612-***-**** Guidance/Counselor

Jerry Williams: 612-***-**** Friend/Co-Worker

Micheal Supply: 612-***-**** Manager/Friend

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