Customer Service Technical Staff
Resume:
SALVATORE LANUTO
********@*****.***
Career Profile
Highly organized management professional with the proven ability to manage multiple responsibilities and projects within a fast paced environment. Strong leadership of people and processes, optimizing capacity and capability of technical staff through ongoing coaching and mentorship. Service oriented and customer driven, offering a combination of technical, analytical and business skills. Ability to coordinate and direct various phases of project efforts in liaison with all levels of executive management and department heads.
Work History
UBS Arena – Elmont, NY
5/22 - Present
Parking and Traffic Supervisor
Traffic and Pedestrian Safety
Arena Operations
Vendor Management
Madison Square Garden
10/19 – 4/20
Guest Experience Representative – Arena Events
New York Yankees (River Consulting)
3/19 – Present
Brand Ambassador, Customer Service, Event Assistant, Greeter, Tour Guide
Hudson Bay Company
Lord & Taylor Scarsdale, NY 6/17 to 2/18
Customer Service
•Retail Sales Associate for Luxury Brand Women’s Shoes
• Inventory Control and distribution for all brands including Michael Kors, Cole Hahn, Halston, Stuart Weitzman, Eileen Fisher, Kate Spade, and others.
• Product distribution and presentation on the selling floor
•Customer Service for product returns and exchanges, credit applications, and internet transactions.
Advanced Technical Services, 4 Irving Place, New York 06/15 – 9/15
Customer Service Sourcing Manager - Con Edison Account
• Perform SLA Management for seven major Con Edison locations in NYC, Rockland, and Westchester that include SLA attainment purposes utilizing two major tracking tools (Autotask, Remedy)
• Manage a Team of 10 Technicians for onsite support at all Con Edison locations for Helpdesk Tickets, Break/Fix Services, Consumable Delivery Services, T&M Support for Out of Scope Service, and any additional IT Support for DBR Activities
• Provide all Human Resources Duties, including Performance Evaluations for all Team Members and guide performance for Career Goal Attainment
• Coordinate Resource Management for services on External Accounts utilizing Team Resources as required
• Provide customer with Monthly Metrics Reporting statistics
ATOS/Siemens IT Solutions, Long Island City, NY 02/99 – 03/14
Customer Service Delivery Manager
•Perform all Human Resources Activities including Hiring, On Boarding, Benefits Consultation, Reductions in work force, Temporary Resource allocation, Retirement/Termination management
• Built and led a successful team of twenty-seven technicians for Second and Third Level Helpdesk Support
EDUCATION
Fordham University, Bronx, NY BS Degree/Finance
Iona College, New Rochelle, NY Masters in Telecommunications
Interests
Wine Enthusiast
Culinary Arts
Automotive
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