Skills

Self-motivated, responsible trilingual individual with a strong customer-service orientation, specifically administrative and medical, for over ten years.

Experience (Please inquire for more than listed below)

JANUARY 2023-PRESENT

North Shore Physicians Group, Salem, MA - Community Health Worker

●Patient information and PHI entering/management in Epic

●Translation for Spanish and Portuguese guests

●Management of provider referrals for connections to/with community resources (blood pressure management, housing, jobs, assistance programs)

JANUARY 2020 - JANUARY 2023

North Shore Physicians Group, Salem, MA - Patient Service Representative

●Patient information and PHI entering/management in Epic

●Customer service, patient registration, scheduling and telephone transfers

●Translation for Spanish and Portuguese guests

●Filing information, faxing, referrals, scanning

JANUARY 2018 - JANUARY 2020

North Shore Community Health, Salem, MA - Patient Service Representative

●Patient information and PHI entering/management in Centricity and TriZetto platforms

●Customer service, patient registration, and telephone transfers

●Translation for Spanish and Portuguese guests

●Filing information, faxing, referrals, scanning

JULY 2014 - APRIL 2016 (end of operations)

Persian Acceptance Corporation - Administrative Assistant, Receptionist

●Cash/money/receipt handling, Notary Public duties

●Answer/transfer phone calls, Microsoft Word, customer data computer entry

●Translation Translation for Spanish and Portuguese customers

Volunteering

2008-2011

The Progeria Research Foundation - Ambassador & Translator

●Picked up Progeria Research Foundation families at the airport and provided transport to Boston Children’s Hospital/nearby hotel

●Assisted with Spanish interpretation between families and medical staff

Education

MAY 2004

Marian Court College, Swampscott, MA- Associate of Arts, Office Administration

Courses: Computer Applications, Concepts & the Internet, Keyboarding & Document Formatting I & II, Word Processing Applications, Spreadsheet Applications, Presentation Graphics, Principles of Accounting, Professional Seminar, Ethics, Speech, Communications, Psychology, and English Composition.

References

Chris Venios 978-***-****

Dan Deveney 781-***-****

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