Systems Programmer Project Manager and Team Lead

QUALIFICATIONS:

Project Manager / Team Lead

Lead technology implementation projects

IT infrastructure builds from the ground up

IT help desk support

Software Quality Assurance Manager - CSQA

Change Control Manager

Supervisory Team Lead Experience

Business Plan Development

Budget Development

Systems Programmer

Reusable Code Engineer

Business Analyst

Programmer/Developer

Plant and Logistics Manager

Troubleshooting Outages

Business Recovery

Methodology Developer SDLC

Test Design and Execution

COMPUTER SKILLS:

Operating Systems: Server 2013, Server 2008, Exchange 2013, AD1,Windows 11 & 10,Windows 8, Windows 7, Vista 64, Windows XP, Windows 2000, NT 4.0, Windows 3.1, 95, 98,MS-DOS, IBM OS/2, MVS, z/OS, Parallel Simplex, SMP/E, DFSMS, Infopac

Networking: Solarwinds, Stratus (ATM's), RDC, LAN, WAN, TCP/IP, DHCP, DFS, DNS, Active Directory, CISCO VPN, Telnet, Putty, ISDN, DSL, T1, T3 and frame relay, TeleView, Rumba, Host Explorer (TN3270), Hummingbird, Attachmate EXTRA

Security: ESET NOD32, Prevx, Hitman Pro, System Guard, AVG, Panda, McAfee, Koprowski, Spy Bot, Top-Secret, RACF

Application Software: Peopesoft (ERP), SAP, Loftware, Ahsay system backup, SEIKI Event Monitoring, Teamviewer, WSUS, SQL, CUE, CME, Spiceworks, Ghost, Veritas, Asure DevOPS, McCabe Metrics, JD Edwards (AS400), DRF, TSO, ISPF, SPIFFY, Dialog Manager, Emc2, Configuration Management, IBM SCLM, LMF, ISPF Dialog, CICS, IDCAMS, IBM Utilities, CA1, CA7, CA11, SYSVIEW, HSM, Vanguard, Xpediter, File-Aid, ABEND-Aid, Tic Toc, MHTran2, Ager2000, DFHSM, IBM SORT, BMC products, CA intertest, ICU Chart Utility, Minitab.

Hardware: K360 CNC, SEIKI devise, Routers, Cisco Switches, Cisco Adaptive Security Appliance (ASA), APC PDU, SAN,CAT 5 & 6, LAN, SAN, HP Server, Storage Aray (SAN), Zebra Printers, Lenovo PC knowledge including Intel / AMD Processors / Motherboards / NIC cards / CD ROM / Memory cards / PC repair, Printers, Monitors, Cisco Phone (VOIP) and IP-Video, cameras, HITACHI Model 9672, Hitachi Lightning series storage (DASD), 9672/R34 (132 MIPS), IBM 9672/RD6 (405 MIPS). IBM Z14

Programming Languages: Visual Basic, SQL, Access, PVCS, JES3, JES2, JCL, VSAM, IMS, DL1/DB/DC, DB2, OS/VS COBOL, COBOLII, COBOLV6.3, CLIST, SAS, SQL, PSB & DBD Gens, Easytrieve Plus, RPG, Assembler, Basic, Fortran, REXX, Model 204, HTML, TSO/ISPF and Dialog Manager, .

Desktop Software: SEIKI Performance Analysis, Control Panel, MS Word, Excel, Outlook, Access, Visio, PowerPoint, MS Project Management, Publisher, Dragon Naturally Speaking, Angry IP Scanner, Cisco CUCE Developer, DeepView, DL-Windows, Macrium (Reflect backup), Universal Document Converter, TightProjector, Paint Shop Pro, Adobe Lightroom, Recuva, Coral, Hot Metal Pro (HTML), Front Page, Firefox & IE, Revolve, Lotus Notes, Micrografx, QA McCabe Visual 2000, HP QTP, HP Quality Center, MS Picture-it Pro, Speech to Text recognition, LBMS, PC Tools, SPF Pro, SPF/SE 365, QEMM, SYSNET, GPS, Precision Mapping and ProShow Producer

PROFESSIONAL EXPERIENCE:

InnoSource working for Goodyear– Applications Team Lead June 2015 to May 2023

Managed department work flow applications programing request for Goodyear and Microsoft's EPM.

Managing Mainframe BUILD team to keep application running 24x7 with a 99.97% success rate.

Hired BUILD team members for ongoing Goodyear application such a Third Party Billing, Retail, and Wholesale.

CA7 migration project (from Goodyear's job scheduler) to verify over 4500 production jobs are defined correctly.

Upgrading Goodyear's COBOL IMS Retail system to reduce operator intervention through automation.

Reduced the number of abnormal terminations (ABEND errors) of jobs running on the mainframe.

Verifying and testing software upgrades and keeping Goodyear management aware of the changes and or new tools.

Researched and tracked interface files for two major projects within Goodyear (POS and HR-20/20).

Assist team members in training on the proper way to test and elevating staff technical skill sets.

Firstmerit Bank – Sr. Computer Operator March 2015 to September 2015

Operations specialist for FirstMerit Bank to ensure problems are resolved in a timely/accurate manner

IBM Mainframe operator recommending temporary/permanent solutions to production processing errors

Work with Technical Support, Change Management, Production Control, Systems Development and clientele to provide quality computer services

Network Operations Center troubleshooting network issues, servers, ATM's, collaborate with third party vendors.

After hours IT Help desk support and application support

Re-spool Infopac print to JES2 as required

Kforce working for Firstmerit Bank – Technology Consultant November2014 toMarch 2015

Operations specialist for FirstMerit Bank to ensure problems are resolved in a timely/accurate manner

IBM Mainframe operator recommending temporary/permanent solutions to production processing errors

Work with Technical Support, Change Management, Production Control, Systems Development and clientele to provide quality computer services

Network Operations Center troubleshooting network issues, servers, ATM's, collaborate with third party vendors.

After hours IT Help desk support and application support

Re-spool Infopac print to JES2 as required

Monitor Circuits using solarwinds and servers using Microsoft System Center

Creating tickets for anomalies

Preparing offsites tapes for daily backup for data center

Dynamic Data Inc – Independent Consultant January 2013 to December 2014

Project Manager to build IT infrastructure from the ground up for small companies

Negotiate agreements and contracts with software vendors

Configuring and supporting IP video conferencing and CISCO IP phone services

Configure computers, servers, and wireless network devices

Manage computer room hardware and environment (Server, ASA, CISCO Switches UPS, temperature)

Perform testing, evaluation of new software.

Install new software applications and security patches via WSUS

Configure network routers, switches and data communication equipment.

SEIKI Systems: provision of real time manufacturing execution and production control systems

IT Help desk support and application support with Peoplesoft ERP

Forest City – Quality Assurance

QC Lead ensuring that all implemented changes are tested and compliant with the business and technical specification as well as regulatory requirements, and audits.

Enforces Change Management policies and procedures, and offers process improvement for general Audit Controls across various IT teams.

Responsible for Disaster Recovery program, including regular tests, and policy enforcement.

Provided supervision and technical guidance to the QA/QC & to staff in support of department initiatives/tasks.

Assured that different projects running concurrently meet the requirements and expectation of end-users in a timely manner.

YRC Worldwide – Formerly Roadway Express (Akron, Ohio) 06/1988 – 10/2008 positions listed below

Converted Roadway Express user applications to Yellow Freight applications

Troubleshoot / identified and resolve issues to support business operations

Supported the day-to-day transportation Network Service Team and Line Haul schedules

Configuration of PC hardware and provided daily support coverage for Network Service Team

Organized a GPS project to install tracking units in line haul tractors

Performed viability studies on multiple / complex projects and communicated results to leadership

IT QA Manager Change Control (Roadway)

Establish a project team to manage all IT change and release activities for system upgrades (mainframe & servers), program application code, Citrix, UNIX field systems, LAN, and SAN environments

Held change control meetings to review all upcoming hardware, software releases, & risk mitigation plans

Ensured optimal overall performance for availability, reliability, and systems operations

Collaborated with all IT management positions & various groups to set release / backup policies to ensure consistent IT implementation practices and project plans

Held meetings with the global community to communicate upcoming changes. Managed and enlisted their help in beta testing when converting applications / new systems by establishing go or no go decision points

Negotiated and managed contractual arrangements by developing Service Level Agreements (SLA)

Ensured proper systems operations for availability, reliability, and performance (SOP enforcement)

Negotiated contractual arrangements of vendor supplied software (acquisition)

Oversaw the development and maintenance of custom applications using both in-house and consulting resources via Affiliated Computer Services, Inc. (ACS) a Xerox Company

Managed relationship with Business Owners and Project Sponsors

Replace LMF with IBM’s SCLM for release management, delta control, and provide for package releases

Provided rotational 24 x 7 on-call support to identify and solve issues (SWAT Team)

IT Quality Assurance Sr. (Roadway)

Determine process improvements for staff and wrote Requests For Proposals to purchase productivity tools

Developed a class with training materials on leading design reviews by understanding code ambiguity

Implemented quality programs such as “IT Employee Orientation”, and “Function Points”

Collectively reviewed with IT process owners sustainable / usable metrics and how to improve processes

Wrote Sarbanes-Oxley standards and carried out compliance testing which lead to training the entire application team in support of SOX IT business requirements

Directed teams to establish best practices to incorporate code re-use library into programs and programming standards

Continuously served as a subject matter expert in a broad range of technical areas

IT Quality Assurance (Roadway)

Established a QA culture to gather data, analyze, evaluate, recommend, and drive change initiatives

Certified Software Quality Analyst #1909

Provide IEEE industry standards and best practices in technical design and testing

Created a quality improvement program called "A Strategy for Testing Workshop." The 12 hour workshop educated staff on module integration, function testing, unit testing techniques and tools

Identified / resolved systems issues, and ensured team accountability by facilitating meetings

As Project Manager wrote System Development Life Cycle methodology and trained staff on proper use

Comprehensive knowledge / expertise in the use of testing methodologies & tools within multiple SDLC(s)

Systems Programmer (Roadway)

Coordinated disaster recovery efforts with an external client (SunGard)

Provided leadership for large and or complex projects including migrating the data center

Moved data center and wired Akron’s 22,500 sq. ft. computer room to accept two 9672 mainframes

Prepared acceptance criteria & organized work for two IBM mainframes to install an MVS / zOS upgrade

Tested MVS / zOS upgrades and communicated weekly updates with all stakeholders during the process

Provided helpdesk rotational 24 x 7 on-call support & supplemented helpdesk with IT documentation

Provided Technical Assessments of new software and compliance for software licenses

Converted RACF discrete data set definitions to RACF group set up

Working knowledge of third party software by installing, configuring, and releasing new system software

Provided mainframe security using RACF & Vanguard software

S & P Solutions – Independent Consultant 1987 - 1988

Installed and modified a new release of the Corporate Shareholder System (CICS)

Formatted and issued 1099/1042's (IMS)

Phased out Standard Oil stock and introduced BP stock

Cleveland Clinic project proposals for the Hematology & the Medical Oncology department to improve information processing through office automation (PC and LAN)

Laird Plastics, Inc. (Akron, Ohio) – Logistics Manager 2009

Negotiated agreements with various recycling vendors

Developed and established a distribution network to service warehouse facilities

Managed inventory throughout the 52 distribution warehouses nationwide

Worked closely with third party logistics companies such as FreightQuote.com, Alpha Freight Systems, and Coyote Logistics

Established safety programs for grinder and baler recycling operation

WWW.UltimateSack.Com (Hudson, Ohio) – Plant Mgr Volunteer for internet start-up company 2010 to 2012

Oversee plant operations including, manufacturing, engineering, and quality assurance

Maintain PC’s for optimum performance and backup solutions

Troubleshooting equipment failures and rebuilding or fixing equipment

Develop budgets, set production goals and institute shredder safety policies

Work with sales, procurement, and logistics for best delivery of products

Provided photo's of various products for the website

Ensure supply inventories are maintained at proper levels so that production proceeds without interruption

The Firestone Tire & Rubber Company (Akron, Ohio) – June 1983 to July, 1987

Project Manager - In charge of Accounts Payable Systems (Walker package) for World Tire Group.

Accountable for check writing/reconciliation, 1099 processing, General Ledger interface and sundry reports.

Installation of Accounts Payable system for Sales & Service Organization.

Accounting functions initiated from shipping orders, purchase orders or invoices from stores, dealers, warehouses and retread plants.

Business Systems Analyst - Implemented Accounting Information System for 16 manufacturing sites.

Supervision of technical support team, interviewing and hiring.

Responsible for the systems design/architecture of A.I.S. as well as coding, testing, implementation of enhancements and day to day operations.

Designed and wrote ISPF dialog front-end system to provide the accountants with the tools they needed to run the system on request.

General Tire a.k.a. Gencorp (Akron, Ohio) – June 1979 to June, 1983

Programmer Analyst - responsible for developing new systems and enhancements to existing systems.

Pension and Profit Sharing rewrite from batch to on-line IMS

Development of Wang to host to IBM 6670 communications and software interfaces

Systems Analyst and project leader for an on-line IMS energy conservation system for 26 plants.

teaching classes in COBOL, TSO/ISPF, office automation and providing technical support for the above.

EDUCATION:

Kent State University – Kent, OH

Bachelor of Business Administration - Computer Science Major. Emphasis on Control Methodology, Sales Forecasting, Manufacturing Processes, Design and Control Courses

Union College – Cranford, New Jersey

Associates in Arts - Acquainted with the principles and practices of modern business.

PROFESSIONAL ORGANIZATIONS:

Quality Assurance Institute – Orlando, Florida: Certified Software Quality Analyst (CSQA Seal # 1909): member since December 1990. Attended International Software Testing Conference 1989, 1994-2003

National Aeronautics and Aviation (NAA) - Observer for two world record attempts; Balloon Federation of America (BFA) - Observer trainer for N.E. Ohio; Northeast Ohio Balloon Pilots Association – Hudson, Ohio.

ACTIVITES:

Hold a private pilot's license in fixed wing and have a commercial pilot’s license in hot air balloons. Participated in Akron’s around the world “Earth Winds” project. NAI Observer for setting two world aviation records. Conduct observer-training classes for the Balloon Federation of American. Interested in the fields of photography, graphics illustrating, art, building PC’s, setting up home LANs, video IP security, IP Telephony, cabinet making, and gardening.

https://www.linkedin.com/in/johnbhill

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