Carmen Howley

Raleigh, NC *****

ad0g4k@r.postjobfree.com

+1-984-***-****

To consistently contribute to the success of the organization by implementing my skill set and eventually build a long-term career with the company. Work Experience

Lead Nursing Aide

Lynn’s Home Care at Sandy Forks - Raleigh, NC

April 2023 to Present

• Provide assistance as needed with medication reminders (as applicable), bathing, grooming, dressing, escort service, and other activities of daily living.

• Provide emotional and social support to residents.

• Document daily log of assistance.

• Respect and encourage the independence and dignity of the residents.

• Respect residents’ confidentiality.

• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.

• Maintain a positive and professional demeanor toward all residents, visitors and co-workers. Administrative Assistant I

Aqua America, Inc. - Cary, NC

January 2023 to August 2023

• Providing administrative support to the Chief of Operations and Engineering

• Gather data to Provide bimonthly sewer audit reports to Chief of Operations and Supervisor

• Gather data to send customers mailings of high water usage prevention education

• Assisting customer with irrigation system inquiry

• Inputting monthly expense report into PR data system

• File and maintain monthly operations/lab reports and historic system documents as necessary.

• Primary contact to address claims

• Prepare various monthly operational reports using Excel using data from Aqua’s various systems/ technologies (e.g., 90 day estimate, LAB WO analysis, AR Top 10). Administrative Assistant

Accentuate Staffing Agency Temp. - Raleigh, NC

February 2022 to January 2023

· Providing administrative support to leaders

· Coordinating activities between departments and outside parties

· Performing several clerical activities like filing, typing, recording, data entry, transcribing and scheduling meetings

· Managing office supplies

Patient Access Representative

Greer Group Inc - Raleigh, NC

November 2021 to January 2022

· Provide exceptional bilingual customer service

· Responsible for overseeing the admittance and dismissal of patients and visitors from healthcare facilities

· Recording important patient information into database system

· Inputting insurance information into patient data base system

· Updating electronic health records

Receptionist

Wake County Public Schools, Receptionist Harris Creek Elementary School - Raleigh, NC January 2020 to April 2021

· Provide exceptional bilingual customer service

· Verbal and written translation

· Receive incoming inquiries

· Responsible for requisitions orders for office supplies

· Scheduled and coordinated meetings and appointments for supervisors, teachers, and parents

· Inputting incoming/outgoing students and visitors into database to create labels Assistant Special Education Office

Providence Public School District - Providence, RI October 2000 to July 2019

· Performed administrative and office support activities for supervisor within special education department

· Provided exceptional customer service for the most diverse and largest community in the state

· Input student information into computer database

· Requested transportation and records for student from previous school district

· Created folders with labels for district wide special education students

· Responsible for requisitions orders for office supplies and or equipment needed for student based upon their specific disability needs

· Scheduled and coordinated meetings and appointments for supervisor and departmental office Education

Certificate in Administrative Assistant

Katherine Gibbs College - Providence, RI

June 1999 to December 2000

Skills

• Fluent in Spanish and English

• Data Entry

• Google Docs

• Calendar management

• Inventory and supply management

• Editing and Proofreading

• Communication (written and verbal)

• Prioritization and problem-solving

• Organization and planning

• Customer service

• Microsoft Word

• Excel

• Outlook

• Power Point

• SharePoint

• Administrative Experience

• Typing

• Office Management

• Personal Assistant Experience

• Clerical Experience

• Accounts Payable

• Word Processing

• Transcription

• Payroll

• Bookkeeping

• Team Lead (2 years)

• Leadership (2 years)

Languages

• Spanish - Fluent

• English - Fluent

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