Rebecca Short

Application for:

Store Associate

Over 11 years of diverse successes and customer experiences in various service roles within retail and hospitality Ability to execute an optimistic and customer-centered practice, contributing positively to the brand experience Dedicated to presenting a professional appearance, demeanour, and attitude for a superior customer experience Active listening and tactful communication skills with customers from diverse ethical or cultural backgrounds Experienced performing retail sales functions with successful experience in customer service and satisfaction Ensured all customers received excellent service through direct salesmanship, prompt, and courteous service Proven aptitude and talent to excel in a results driven, performance and retail services related environment Experienced in implementing all visual merchandising standards and setting up displays on the sales floor Ability to diffuse customer issues and resolve problems through use of a dynamic and warm personality High degree of self-confidence utilizing various sales methodologies/techniques into solid sales results Diverse experiences in approaching and assisting customers with questions, needs and purchases Excellent interpersonal, communication and public relations skills Strong proven ability to quickly establish credibility and respect Solid integrity and work ethics

Rebecca Short

#614 25 Ryan Crescent – St. Albert, Alberta – T8N 7W5 Cellular: 780-***-****

ad0g2y@r.postjobfree.com

SKILLS & QUALIFICATIONS

Over 11 years of diverse successes and customer experiences in various service roles within retail and hospitality Informed decision-making ability to assess options and implications in order to identify solutions Continuous efforts to maintain a safe work environment within safety protocols and procedures Excellent organizational skills and ability to identify and manage changing priorities effectively Proven aptitude and talent to excel in a results driven and client-focused services environment Adherence to safe work practices, promotion of safety standards and situational awareness Ensuring the retail areas are clean and organized, presenting a positive visual appearance Ability to maintain a positive proactive relationship with management and employees Enjoy working productively and efficiently in a team environment or independently Proven ability to operate both on strategic and tactical levels within an organization Excellent interpersonal, communication, public relations and influencing skills Strong organizational skills and effective at time management and prioritizing Inconspicuously watching out for loss prevention through leakage and theft Proficient use of Microsoft Office and various software applications WORK EXPERIENCE

Residential Cleaner / Maid – Hot Mess Cleaning June 2020 – to – February 2023 Residential Cleaner / Maid – Luscious Bubbles November 2016 – to – February 2018 Prepared the premises for cleaning, made beds, dusted the room and furniture, cleaned bathroom and lawn care Assortment of light cleaning responsibilities to sustain private households in a dirt-free and methodical manner Coordination of the maintenance and repair services in conjunction with normal daily operation Ensured that all cleaning, laundry supplies and toiletries were properly stocked Monitoring of housekeeping supplies and cleaning materials in inventory Maintained the privacy and confidentiality of residential owner Performed all grocery shopping and prepared meals

Shovel sidewalks and driveway in winter

Server / Cashier / Food Preparation – Wild Earth Bakery April 2018 – to – May 2020 Barista / Cashier – Starbucks March 2016 – to – August 2016 Food Preparation

Ensured that all foods were prepared and served to the highest standards possible while maintaining cost control Ensured kitchen and equipment were maintained according to proper health and sanitation standards Observed all safety regulations and standards as well as safe food handling and service quality Meticulous attention to the proper cleaning and sanitation of any equipment or tableware Operation of industrial kitchen machinery and operating computerized ordering system Ensured consistent and high-quality food preparation and presentation Gathered and removed garbage and trash to designated disposal site Operated cleaning equipment properly, safely and with efficiency Extensive janitorial duties in the cleaning of facilities Barista

Created a positive work environment for employees and demonstrated customer service best practices by example Provided customer centric service, using customer's name, and memorizing their beverage and food favourites Monitored cash handling practices, ensured proper balancing, and reported daily sales to managerial team Prepared quality beverage and food products, adhering to corporate recipe and presentation standards Interacted with the public, coworkers, and managers in a friendly, enthusiastic, and outgoing manner Increased sales by recommending top shelf products and suggesting add-ons as appropriate Tactfully handled any guest complaints and notified manager on duty if situation escalated Ensured presentation of customer eating and workstation areas met store standards Built client patronage by provide excellent customer service at every opportunity Created genuine customer connections with individualized service Performed pre-opening and duty administrative tasks Server / Cashier

Present menus to patrons and answer questions about menu items, making recommendations upon request Daily processing of account transactions to ensure finances are maintained in an effective accurate manner Check with customers to ensure that they are enjoying their meals and take action to correct any issues Interact with the public, coworkers, and managers in a friendly, enthusiastic, and outgoing manner Explain how various menu items are prepared, describing ingredients and cooking methods Maintained all records of correspondence and conversations regarding financial summaries Tactfully handle any guest complaints and notify manager on duty if situation escalates Serve food and beverages to patrons; prepare and service specialty dishes as required Build client patronage by provide excellent customer service at every opportunity Ensure presentation of customer eating and workstation areas meet standards WORK EXPERIENCE – CONTINUED

Receptionist – U Weight Loss Clinic March 2015 – to – October 2015 Ensured superior customer experience by addressing customer concerns and resolving issues Greeted clients in a professional helpful manner and made sure they were comfortable Made phone calls reminding clients of appointments and took messages Served as key holder, responsible for opening and closing the store Answered phone calls and scheduled appointments for stylists Processing payments, closing cash register and debit machine Appointment booking using in-house software

Greeted clients and advised on wait times

Daily and weekly sales reports

Bank deposits

Cashier – Sportchek, St. Albert Centre June 2012 – to – May 2014 Greeted customers and obtained information on customers' needs and showed them ranges of merchandise Guiding and recommending clothes, items or services to customers matching with their personality Providing an excellent shopping environment to customers to maximize business results Developing and sustaining friendly relationships with customers as a presale’s strategy Maintained store appearance and displays and ensured clearance items properly priced Maintained the sales floor, stocked, and merchandised the floor areas of responsibility Ensure adequate stock levels to support advertisements, promotions, or sale events Guided customers through decision making on what product best fits their needs Operated computerized sales tracking systems and updated sales transactions Processing POS cash and credit card payments and entering them in register Prioritized daily workload activities based on the needs of the business EDUCATIONAL BACKGROUND / CERTIFICATIONS

Pro Serve 2021

Grade 12 École Secondaire Sainte Marguerite d’Youville 2013-2014