Customer Service Relations
Resume:
TAPATHEO
AMU NYAMEKYE
CONTACT INFO
+233 020-***-****
ad0g2w@r.postjobfree.com
HOBBIES
•Reading Food and Beverage
Books
•Watching Sports
•Staying up-to-date on the
developments in the Bar
World
•Teaching, Mentoring &
Career Building
P R O F I L E
A highly experienced business professional with a smart and presentable air of self confidence and the ability to transfer optimism. With a wealth of product knowledge, his
proficiency and understanding of cocktail, spirits, wines and champagnes has provided him with the ability to ensue drink quality and high service standards in an impeccable fashion. As a devoted and considerate individual, he has a strong disposition for work, thus making him an affable team player as well as portraying a high sense of good leadership skills. He also posses comprehensive knowledge on several popular Point of Sale Systems, and as a result have demonstrated the ability to grow and maintain revenue in competitive markets. Due to his efficiency of maintaining composure with increased labour, he has attained the ability to raise beverage standards and work in teams for greater
profitability in regards to food and beverage.
EDUCATION
1990 - 1996:
Osu Home School (Primary
Level)
1997 - 2000:
Osu Home Junior High School
2001 - 2003:
Pilot Training Centre
S K I L L S
• Extensive experience in sales and customer relations in the catering trade.
• Good communicator with experience of training and delegating duties as required.
• Great understanding of food handling, hygiene and health and safety requirements.
ACHIEVEMENTS &
CERTIFICATIONS
Diageo Reserve Signature
Cocktail Training
Diageo World of Spirit
Course
The Master Bar Academy
101
Moet & Hennessy
Portfolio
Absolut Akademi Pro
Famous Bartending
School
• Awareness of the importance of quality and high
standards in the workplace.
• Well experienced in working within a multinational customer base.
• Uses creativity and resourcefulness.
• Ability to deal with demanding and difficult
customers.
• Good leadership skills, effective in encouraging and motivating others.
• A wealth of experience in sales, customer service and business administration.
• Enthusiastic, colourful with a lively personality fondly regarded by clients.
• Optimistic, tackles challenges and tasks with gusto.
• Experience of stock ordering, control, cash handling and lodgments.
• Knowing and understanding the product or service presented.
• Has excellent attention to detail.
K E Y C O M P E T E N C I E S
o Personally trained a number of students who have continued to excel in the Bartender World and have become of high repute in the Hospitality Industry. o Planned and managed significant remodeling that has enhanced the ambience of various bars. o Introduced new products and service lines which have led to an improvement in services rendered to all clients.
o Improved productivity and morale by initiating effective systems for accountability. o Optimized profits by controlling beverage costs on a daily basis. o Built sales forecasts and schedules to reflect on desired productivity targets daily, weekly, monthly and annually.
E V E N T S C U R A T E D
Vodafone Ghana Music Awards VIP & VIP 2011-2016
Vodafone 020 Live Red Carpet - 2013
Ghana Music Awards Red Carpet - 2012 & 2013
Loud In GH. Red Carpet - 2014
GGBL MD's Reserve Night - 2013
Ghana Rocks - 2012, 2013, 2014
Smirnoff Shakedown Experience - 2012, 2013
Malta Guinness Unveil - 2012
Year Of Return 2020
E X P E R I E N C E
Jan.2005-2006
Feb.2006-Nov.2010
Jun.2011-Nov.2013
Nov.2013-2014
Jan-2015-2018
Jan-2013-2020
Champs Sports Bar
Champs Sports Bar
The Lexington
Mixology Flair & Hospitality
Burger & Relish
Bartenders Guild Ghana
Cleaner
Bartender
Bar Supervisor
Mixologist
Operational Bars Manager
Head of Training, Mixology
Mentoring
R E F E R E N C E
Christopher Beaney
o General Manager La Borracchea / NO X Restaurant
o Accra Ghana
o WhatsApp +44-753*-******
o ad0g2w@r.postjobfree.com
Kojo Aidoo
o Founder of Bartenders’ Guild
o Manager of Front Back Accra
o ad0g2w@r.postjobfree.com
Mr. Solomon Affum
o Johnnie Walker Brand Ambassador for Ghana
o (GGBL/DIAGEO)
Jasdeep Singh
o CEO Famous Bartender School
o 25 Prospect St. Newark,
o NJ 07105. USA
Perry Amu
o Brand Ambassador for Campari
o (Imexco Ghana)
o ad0g2w@r.postjobfree.com
o +233-****-*** 320
Edward
o CEO Exhale Lounge/ Mood Bar
o Accra Ghana
Contact this candidate