Dhaval Modi

E-mail: ad0g1v@r.postjobfree.com

Mobile #: +1-848-***-****

Career Synopsis

Experienced Business System Analyst with over 13 years of expertise in the Banking, Finance, and Software domain, specializing in Tax and Finance Transformation projects. Skilled in creating comprehensive requirement artifacts and bridging the gap between business and technology teams to drive innovative process improvements and system solutions.

Key Tool Competencies

JIRA Mural Alteryx

Confluence MS Visio PowerBI

Skills

Hard Skills

Soft Skills

Business Process Analysis

Analytical Thinking and Problem Solving

System Analysis and Design

Communication and Interpersonal Skill

Requirement Elicitation and Documentation

Collaboration and Teamwork

Project Management

Critical Thinking and Decision Making

Change Management

Documentation and Reporting

JIRA / Confluence

Stakeholder Management & Relationship Building

Testing Plan & Strategy

Process Improvement and Optimization

Summary

Requirements Gathering: Proficient in gathering business requirements, developing use cases, and conducting in-depth GAP and Root Cause Analysis. This skill is crucial for defining project scope and objectives accurately.

Documentation Skills: Adept in technical documentation, ensuring that project details and processes are well-documented for transparency and future reference.

Stakeholder Collaboration: Experience collaborating with diverse stakeholders, including business users, Product Owners, Project Managers, and technical teams, throughout all project phases. Effective communication and teamwork are vital skills for this role.

Process Understanding: Conducted interviews with business users, stakeholders, and subject matter experts, and performed document analysis to gain a thorough understanding of end-to-end business processes. This skill is essential for aligning technology solutions with business needs.

SDLC Proficiency: Strong expertise in the entire Software Development Life Cycle (SDLC), including requirement collection, analysis, design, development, testing, and maintenance. This indicates a comprehensive understanding of project management and execution.

Tax and Finance Expertise: In-depth knowledge of International Tax Provision, Tax Returns, and Tax Compliance tools such as OneSource, Longview, and CCH-Global Integrator. This domain expertise is valuable for specialized projects. Also Having fair knowledge on payment systems, compliance with AML/KYC regulations, equity, derivatives and fixed income products.

Performance Improvement: Collaborated with subject matter experts (SMEs) to understand key performance indicators and service level agreements, contributing to process optimization and performance improvement.

Stakeholder Mapping: Identified and mapped stakeholders using RACI (Responsible, Accountable, Consulted, and Informed) matrices to clarify roles and responsibilities, ensuring smoother project execution within cross-functional teams.

Tool Proficiency: Utilized tools like JIRA for user story management, issue tracking, and requirement traceability, and documented plans and product knowledge in Confluence. Proficiency in these tools enhances project management and collaboration.

Documentation Skills: Proficient in documenting complex business and technical aspects, including Statement of Work (SOW), Project Initiation Documents (PID), Business Requirement Document (BRD), and Software Requirement Specification (SRS).

Quality Assurance: Developed test plans, scenarios, and test cases for integration and User Acceptance Testing (UAT). Conducted test case walkthrough meetings to ensure alignment with business requirements and managed defects efficiently.

Project Support: Assisted project managers in budgeting, tracking, and coordination with development teams, contributing to project success.

Agile Environment: Supported Scrum Masters by calculating velocity, preparing status reports, and aiding Product Owners in writing user stories, acceptance criteria, and backlog prioritization using techniques like MoSCoW.

Daily Standup and Issue Resolution: Actively participated in daily standup meetings and worked collaboratively with the team to resolve issues that could potentially hinder sprint completion.

Mockup Creation: Utilized MS Visio to create mockups for improved visualization and understanding of Graphic User Interfaces (GUI), enhancing design and user experience.

SQL Proficiency: Hands-on experience in reading and writing basic SQL query commands, essential for data analysis and reporting in various projects.

BI Dashboards: Proficient in creating interactive, analytical Business Intelligence (BI) Dashboards using tools like PowerBI, Alteryx, and Excel, facilitating data-driven decision-making.

Work Experience as Business System Analyst

Macquarie Global Services, (Sep’ 2020 to Aug’ 2023)

Sr. Business System Analyst

Liaison between Business and Technology: Acted as a pivotal bridge between business stakeholders and technology teams to identify current capabilities and opportunities for improvement. This role involved a deep understanding of both business and technology domains.

Process Evaluation and Improvement: Conducted comprehensive evaluations of existing processes within the organization's systems. Actively engaged in shaping the future of business systems and participated in the selection and evaluation of systems/products, demonstrating a strategic perspective.

Requirement Documentation: Played a key role in creating and reviewing Business Requirements Documents (BRD) in collaboration with both business and technology teams. This involvement ensured a clear understanding of the application's architecture and functionality, a critical aspect of effective project management.

System Implementation: Successfully implemented Walters Kluwer's CCH Global Integrator Tax Provision system across various regions, showcasing expertise in system integration and rollout. Also supported on various projects for Payment system and Equity, Derivatives and Fixed Income Projects.

Testing and Quality Assurance: Developed thorough test plans, scenarios, and test cases for integration and User Acceptance Testing (UAT). Conducted test case walkthrough meetings to guarantee that testing aligned with business requirements, emphasizing attention to detail.

Documentation and Knowledge Transfer: Produced user manuals and desktop instructions (DI's) while maintaining and managing them efficiently. Conducted knowledge transfer sessions for various project roll-outs, retrofits, upgrades, and new change requests to support organizations and business units.

Project Management Tools: Proficiently used tools such as JIRA for user story management, issue tracking, and requirement traceability. Collaborated with teams to document plans and share product knowledge in Confluence, illustrating strong project management capabilities.

Hyper Care and Support: Provided extensive support during hyper care periods and resolved various new tickets, demonstrating a commitment to project success and ongoing support.

Milestone Achievement: Collaborated with project teams to ensure the achievement of critical milestones and facilitated Project Steering Committee Meetings, showcasing strong project management and leadership skills.

Senior Management Reporting: Delivered regular project updates, including issue and risk reporting, to senior management. Produced project status reports, emphasizing transparency and accountability.

Mockup and Visualization: Utilized MS Visio to create mockups, enhancing visualization and understanding of the Graphic User Interface (GUI), an essential aspect of user-centric project management.

Business Intelligence (BI): Demonstrated expertise in creating interactive, analytical Business Intelligence (BI) Dashboards using tools like Power BI, Alteryx, and Excel, supporting data-driven decision-making processes.

Credit Suisse (Nov’2012 to Sep’ 2020)

Business System Analyst

Requirement Facilitation and Management: Proficiently facilitated requirement discussions with business owners and technical developers, meticulously gathering and managing critical project requirements. This role involved bridging the gap between business stakeholders and technology teams.

Thorough Business Process Understanding: Conducted in-depth interviews with business users, stakeholders, and subject matter experts, and conducted extensive document analysis. This approach was instrumental in developing a comprehensive understanding of end-to-end business processes.

Documentation and Agile Framework: Demonstrated the ability to create User Stories, Functional, and Business Process documentation, underscoring your proficiency in Agile methodologies and clear communication of project needs.

Project Management Expertise: Effectively managed process improvement projects by applying fundamental project management methodologies. This included project planning, execution, and control, ensuring that projects met their objectives on time and within budget.

Stakeholder Collaboration: Maintained positive and supportive working relationships with business users and technology staff throughout the project lifecycle. This collaborative approach fosters project success and stakeholder satisfaction.

ERP Integration and Monitoring: Led the integration and monitoring efforts of ERP systems, specifically HFM and PeopleSoft, for the automation of temporary and permanent differences. This role also included handling error resolution during feed processing, demonstrating technical insight.

Compliance and Change Management: Ensured compliance with newly enacted tax laws by facilitating stakeholder discussions and implementing necessary system changes within stipulated timelines. Your expertise in change management and adaptability to regulatory updates is evident here.

Mentoring and Coaching: Played a crucial role as a counselor and coach, actively participating in the staffing process and retention activities. This underscores your ability to contribute not only technically but also as a mentor and team player.

System Maintenance and Data Integrity: Supported system maintenance activities, including backup, system re-rollover, and monthly and yearly rollover processes. Conducted data integrity checks to verify that system calculations met expectations, ensuring system reliability.

Hierarchy Management: Maintained entity hierarchy structures within Longview based on HFM and PeopleSoft hierarchy structures on a monthly basis. This attention to detail contributed to accurate reporting and financial processes.

Thomson Reuters (Nov’2010 to Nov’2012)

Implementation Specialist

Strategic Project Leadership: As an Implementation Specialist, I successfully led a team of four professionals in implementing OneSource Tax Provision software (Tax Stream) for prominent multinational corporations such as JPMC, eBay, HSBC, CHS, and others. This role underscored my expertise in project leadership and team coordination.

Client-Centric Approach: Managed day-to-day interactions with business users and technical support teams, ensuring the implementation and refresh of tax technology solutions aligned precisely with clients' unique requirements and strategic objectives. My role required effective communication and the ability to bridge the gap between business and technology.

Tax Analysis and Solution Design: Leveraging strong Business System Analyst skills, I meticulously analyzed FAS 109 (ASC 740) and FIN 48 (ASC 740-10) International Tax Provisions and uncertain tax position work papers. I identified, designed, and implemented technology and innovative solutions to address complex tax challenges, demonstrating analytical judgement and solution-oriented thinking.

Full SDLC Implementation: I successfully implemented OneSource Tax Provision tool, following a comprehensive Software Development Life Cycle (SDLC) methodology. This encompassed every aspect of project management, from requirements gathering to testing and deployment.

Change Management and Improvement: My role included implementing new change requests for business-critical projects, driving continuous improvement in the realm of tax technology interfaces. I played a pivotal role in optimizing processes and enhancing client solutions.

ERP Expertise: Proficiently worked with various ERPs, including PeopleSoft, Oracle, Brio/Hyperion, and HFM, to extract critical reports for implementation. This required deep technical knowledge and adaptability to diverse platforms.

Cross-Functional Collaboration: Actively participated in cross-functional implementations for FIN 48 Uncertain Tax Position and OneSource Income Tax (OIT) across various companies. This demonstrated my ability to collaborate across diverse teams and adapt to varying project scopes.

Training and Support: I provided comprehensive user training and ongoing client support, particularly during hypercare periods. My commitment to issue resolution and user satisfaction ensured the successful adoption of newly implemented systems.

Work Experience in Tax & Accounting

Agilent Technologies (Jan’2008 to Nov’2010)

Finance Operations Accountant

Tax Provision: Managed FAS 109 (ASC 740) and FIN 48 (ASC 740-10) calculations for international tax provisions and uncertain tax positions, demonstrating expertise in tax compliance and reporting.

Federal Tax Reporting: Prepared US Federal Income Tax reports for non-US subsidiaries, including Schedule M and other working papers, ensuring compliance with regulatory requirements.

Audit Support: Provided comprehensive account analysis and supporting documentation to facilitate International and Federal audit inquiries, showcasing attention to detail and compliance readiness.

Tax Software Expertise: Utilized Tax Stream Software for International Tax Provision Consolidation, streamlining tax consolidation processes and enhancing efficiency. Assisted in corptax projects by mapping accounts, contributing to seamless tax management and financial reporting.

Fortune Infotech Ltd. / E-Funds International India Pvt. Ltd. (Mar’2006 to Jan’2008)

Team Member (US Taxation) / Tax Analyst

Sales & Use Tax Returns: Prepared and verified Sales Tax returns for numerous companies, handling an impressive volume of approximately 2,000 returns per month. This demonstrated meticulous attention to detail and compliance.

E-filing and EFT: Managed the e-filing process and Electronic Funds Transfers (EFT) for Sales Tax Returns, efficiently handling payments exceeding 2 million dollars each month. This showcased your proficiency in electronic payment systems and financial management.

Tax Issue Research: Conducted thorough research and analysis to address and consult on tax issues. This demonstrated your expertise in tax regulations and your ability to provide informed guidance on complex tax matters.

Ace Interactive Pvt. Ltd. (Aug’2003 to Mar’2006)

Sr. Functional Expert

Tax Return Preparation: Expertly prepared and reviewed US Federal and State Income Tax Returns (1120C, 1120S, and 1065), demonstrating proficiency in tax compliance and regulatory requirements.

Tax Issue Resolution: Conducted extensive research and successfully resolved numerous Federal and State Income Tax issues and notices, highlighting problem-solving abilities and tax expertise.

Software Specification: Developed Software Required Specifications (SRS) and Functional Design Specifications (FDS) for U.S. Federal and State taxation forms, showcasing in-depth knowledge of Federal and State Income Tax regulations.

IRS Interaction: Maintained direct contact with the Internal Revenue Service (IRS) to secure approval for e-filing licenses, illustrating regulatory compliance and effective communication skills.

Certifications

Alteryx Core Designer Certified

PRINCE2 – Practitioner Certification, Certificate No.: GR634018311DM

PRINCE2 – Foundation Certification, Certificate No.: GR633034074DM

Academic Qualification

Particulars

Year of passing

University/Board

Post Graduate Diploma in Accounting Standard & US GAAP

2012

ICFAI University

Master of Business Administration – Finance

2008

Pondicherry University

Post Graduate Diploma in Banking

2003

Maharaja Sayajirao University of Baroda

Master of Commerce - Accounting & Financial Management

2001

Maharaja Sayajirao University of Baroda

Diploma in Indian Taxation Practice

1999

Maharaja Sayajirao University of Baroda

Bachelor of Commerce - Accounting & Auditing

1997

Maharaja Sayajirao University of Baroda

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