Profile

Experienced customer-oriented professional with a proven track record in delivering exceptional service, resolving complex issues, and leading high-performing teams. Seeking opportunities to utilize my strong customer service, problem-solving, and leadership skills in a dynamic work environment. Skills

• Team Player • Problem-solving • Self-motivated

• Numeracy skills • Effective Communication • Time Management

• Analytical Skills • Goal-oriented • Quick Learner

• Positive attitude • Customer Service • MS Office (Word, Excel, PowerPoint, Outlook) Work Experience

FEB 2023 - PRESENT

Customer Service Manager at Walmart / Canada

• Oversee and manage a team of cashiers and associates to ensure exceptional service delivery.

• Implement customer service policies, procedures, and standards to enhance overall customer satisfaction.

• Handle escalated customer complaints and resolve issues in a timely and effective manner, ensuring customer retention and loyalty.

• Assist customers in finalizing their purchases, finding products, and enrolling in the loyalty program.

• Surpassed monthly targets for credit card and rewards programs by 150%.

• Monitor customer service metrics and analyze team performance and identify areas for improvement.

• Train and mentor customer service associates on best practices, product knowledge, and effective communication techniques, resulting in a significant increase in customer base and sales volume.

• Conduct regular performance evaluations of team members, provide constructive feedback, and recognize top performers.

• Display strong leadership skills, including problem-solving, decision-making, and conflict resolution, to drive a positive and productive work environment.

• Develop and maintain positive relationships with key customers, addressing their unique needs and ensuring a high level of satisfaction throughout the sales process.

• Demonstrate excellent verbal and written communication skills to effectively communicate with customers, and team members.

NOV 2022 – JAN 2023

Cashier at Walmart / Canada

• Welcomed customers and helped determine their needs.

• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well- stocked.

• Helped customers complete purchases, locate items, and join reward programs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. MAR 2021 - OCT 2022

Junior Web Developer at CLIENTSCODE / Kapurthala, India

• Applied knowledge of JavaScript and Object-Oriented Programming to create attractive and user-friendly website designs with improved effectiveness.

• Independently created websites and sliced applications from scratch, gathered requirements, developed UI, and worked on bug fixes.

• Demonstrated ability to quickly learn new technologies and adapt to changing project requirements.

• Learned the existing codebase and improved the product and codebase.

• Oversaw user feedback to identify and correct problems with a client's website. JAN 2019 - FEB 2021

Technical Support Representative at INFOCOM E-SERVICES / Kapurthala, India

• Diagnosed and resolved software problems through phone, email, and chat, collaborating with cross-functional teams to research and resolve complex issues.

• Maintained accurate records of users' inquiries and feedback and kept up to date with technological innovations to improve software quality and customer service.

AUG 2014 - DEC 2018

Front Desk Specialist at ICAN Institute / Kapurthala, India

• Welcomed clients, answered calls and emails courteously, managed appointment schedules efficiently, responded to online inquiries, and coordinated and resolved client complaints to provide exceptional customer service.

Education

JUNE 2012 - APRIL 2014

Master of Science (Computer Science) / D.A.V. College, Jalandhar JUNE 2009 - APRIL 2012

Bachelor of Computer Applications (B.C.A.) / Hans Raj Mahila Maha Vidyalaya, Jalandhar

Volunteering

Volunteer at Hans Raj Mahila Maha Vidyalaya/ Jalandhar, India

• Supported grassroots initiative promoting women empowerment and child education.

• Conducted educational workshops, mentored children, and raised awareness on gender equality.

• Collaborated with local organizations, monitored project outcomes, and fostered inclusive teamwork.

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