Horalia Romo

Joliet, IL. ***** 773-***-**** ad0g0h@r.postjobfree.com

Hardworking, passionate highly motivated with 15+ years in consumer mortgage, customer service expertise and financial banking. An organized and detail-oriented self-starter with a rich history of successfully managing the entire loan process from origination to close to achieve organizational goals and objectives. Committed to producing impactful results by building collaborative partnerships with diverse teams in fast-paced environments.

Professional Experience

Bank of America Naperville, IL

Officer, Lending Client Associate February 2022 – March 2023

●Provide world-class customer service by reviewing complex financial documents to obtain initial credit approval

●Exercise keen attention to detail by calculating income breakdowns and underwriting documents for approval to meet strict deadlines

●Strengthen operations by collaborating with several fulfillment teams of underwriters to establish smooth loan process

●Manage the entire loan process by communicating effectively with clients to achieve positive outcomes

●Enhance efficiencies by successfully allocating time and resources to maintain a high-volume pipeline

Bank of America Naperville, IL

Mortgage Loan Coordinator July 2015 - January 2022

●Ensured smooth operations by assisting a 20 member of mortgage loan officers throughout the transaction process

●Exceeded expectations by reviewing point of sale documentation for consistent initial credit approvals

●Promoted steady business growth by training new mortgage loan officers to ensure long-term success

Bank of America Rolling Meadows, IL

Home Service Specialist II November 2013 - July 2015

●Oversaw a robust pipeline of 50+ loans by leveraging financial expertise to successfully process conforming, non-conforming, and government loans

●Embraced challenges by proactively resolving title vesting issues and appraisal disputes to deliver outstanding customer service

●Built sustainable relationships by improving communications with sales team, closers, customers, insurance agents, banking center associates, realtors, and attorneys

Bank of America Oakbrook, IL

Home Service Specialist I November 2012 - November 2013

●Simplified the home buying process by efficiently processing loans to manage a pipeline of 30+ clients

●Maintained high levels of customer service by coordinating closing activities to align with stringent timelines

●Analyzed loan applications by assessing income, assets, and credit history to determine loan eligibility

Bank of America Chicago, IL

Personal Banker May 2008 - October 2012

●Assisted customers with mortgage and car loans, refinancing, and lines of credit by gathering and analyzing documents for approval

●Increased sales by advising customers on financial choices and products to create positive customer experiences

●Improved customer retention by proactively troubleshooting complex issues to boost brand loyalty

Additional Experience

ABN AMRO/ Bank of America - August 2000 - 2008 Account Payable Clerk, Incoming/Outgoing Returns Clerk

Core Competencies

Bilingual (English & Spanish), Interpersonal Communication, Collaboration, Teamwork, Problem-Solving, Leadership, Time Management, Strategic Planning, Decision-Making, Organization, Critical Thinking, Prioritization, Multitasking

Education & Licensure

Associates in Accounting & Economics, Harold Washington College

NMLS# 1005068, Nationwide Multistate Licensing System

Notary License, Bonded Notary Public State of Illinois

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