Data Entry, Customer service
Resume:
Jotham Kim
Los Angeles, CA, **044
**********@*****.***
Professional Summary:
Dedicated professional with a strong background in various industries, demonstrating adaptability, leadership, and a commitment to excellence. Proven track record of success in customer service, merchandising, logistics, and team leadership. Work Experience:
Ralph's Groceries - Los Angeles, CA
Overnight Reaper (2008-2009)
- Assisted the main receiver with receiving and inspecting inbound and outbound shipments.
- Collaborated with the grocery team in stocking, shelving, and other essential duties. Tokyo Central Market (formerly Marukai Corporation) - Los Angeles, CA Merchandiser / Grocery Clerk / Cashier / Inventory Clerk (2010-2012)
- Spearheaded merchandising initiatives, planograms, and store layout.
- Successfully fulfilled cashier duties, stocking, and worked closely with the store director on planograms and sales targets.
- Managed inventory control for both inbound and outbound shipments, producing weekly reports to track inventory movements.
Starbucks - Los Angeles, CA
Barista (2012-2015)
- Excelled in barista essentials and provided exceptional customer service. Whole Foods Market - Los Angeles, CA
Grocery Team Member / Overnight Crew Member (2015-2017)
- Demonstrated excellent customer service and mastered organic integrity practices.
- Proficiently handled stocking and storage to prevent cross-contamination of organic and conventional goods.
- Earned knowledge of organic and non-GMO foods through company seminars. Lyft - Los Angeles, CA
Driver (2017-2018)
- Maintained a consistent 5-star driver rating with over 700 completed rides. Din Tai Fung - Los Angeles, CA
B.O.H. Staff / Barista (2018-2018)
- Provided comprehensive support in various back-of-house duties.
- Successfully served as a barista.
Boar's Head - L.A. Deli Distributors - Southern California (2018-2020) Merchandiser / Trainer
- Managed merchandising activities in Southern California's grocery retailers, including Ralph's, Pavilions, Gelsons, Sprouts, and independent retailers and restaurants.
- Developed new planograms for sales floor layouts and boosted sales through demos.
- Led merchandising efforts and reported top sales within the South Bay territory.
- Conducted product nutrition seminars with deli team members, district and regional managers.
- Managed cold room order picking and packing, inventory control, rotation, and ensured product freshness on a weekly basis.
- Demonstrated precision in scaling and weighing products for route sales drivers, checked invoices for order accuracy, and maintained product quality control. POL Clothing: E-commerce CX Team / Roadshow Lead Logistics Coordinator / Tradeshow Team Member (2021-Present)
- Ensured order accuracy and fulfillment adhering to company policies.
- Processed high volumes of inbound sales from various online platforms (e.g., Faire, OrangeShine, LA Showroom, Fashion Go) and provided customer support, including addressing damage reports and inquiries.
- Engaged in inbound/outbound sales and cold-calling.
- Demonstrated professionalism in phone and email etiquette when communicating with clients.
- Excelled as a tradeshow representative, assisting in booth setup and breakdown, and managing electrical components.
- Acted as the Roadshow Lead Logistics Coordinator, mapping sales routes, setting appointments, and securing outbound sales across multiple states. Skills:
- Typing Speed: 147+ WPM
- Proficient in Microsoft PowerPoint
- Proficient in Google Suite
Hobbies:
- Hiking & exploring
- Music events & concerts
- Puzzling
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