Medical Assistant Customer Service

Keeley Johnson

ad0g05@r.postjobfree.com 850-***-**** Brandon, FL 33511

Summary Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills Vital Sign Monitoring

Medical Terminology

Phlebotomy

Electronic Medical Records

Customer Service

Experience Certified Medical Assistant - AdventHealth MedicalGroup (Riverview, FL ) January 2022 - Current

Scheduled appointments for patients via phone and in person. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Contacted pharmacies to submit and refill patients' prescriptions. Assessed, documented and monitored vital signs for patients within outpatient setting.

Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.

Certified Medical Assistant - Garcia Weight Loss and Anesthetics

(Brandon, FL )

March 2021 - October 2021

Scheduled appointments for patients via phone and in person. Organized charts, documents and supplies to maintain team productivity.

Educated patients about medications, procedures and physician's instructions.

Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.

Processed payments from patients accurately using cash registers or computerized systems.

Measured vital signs and took medical histories to prepare patients for examination.

Certified Medical Assistant - Healthcare Support Staffing (Sun City, FL ) June 2020 - January 2021

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Interviewed patients to verify information, record medical history and confirm purpose of visit.

Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records. Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.

Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.

Certified Medical Assistant - Overlake Medical Clinic (Issaquah, WA ) June 2018 - May 2020

Assessed, documented and monitored vital signs for patients within outpatient setting.

Contacted pharmacies to submit and refill patients' prescriptions. Performed preliminary physical tests to accurately record results in patient history summary.

Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.

Prepared specimens for laboratory testing and performed routine laboratory tests.

Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions. Medical Assistant - Doctor's Diet Program (Pensacola, FL ) April 2017 - August 2017

Measured vital signs and took medical histories to prepare patients for examination.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner. Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Certified Nursing Assistant - Sacred Heart Health System (Pensacola, FL ) March 2003 - August 2017

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Reported changes in patient condition to registered nurse or physician.

Education and Training Medical Assisting

June 2017

Virginia College, Pensacola, FL

Nursing Assistant

April 2002

Pensacola State College, Pensacola, FL

Certifications Certified Clinical Medical Assistant (CCMA) CPR

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