Christina L Pelissier

*** ******** ** *** ****

Morristown NJ, 0960

973-***-****

ad0fzz@r.postjobfree.com

Objective: To further my career in a progressive professional business environment that will allow me to better use my vast experience and training in healthcare administration account management, medical billing and coding, and leadership.

QUALIFICATION SUMMARY

Highly personable Healthcare Administrator with 20 years of experience in leadership, training, account management, medical billing and coding, process improvement workflow documentation, and new hire training within the medical insurance and commercial healthcare industries.

* A team player with strong interpersonal and management skills.

* Develops and leads project plans and communicates project status.

* Possess the talent for identifying customer needs and presenting appropriate company product and service offerings.

* Demonstrated ability to gain customer trust and provide exceptional customer service to include an appropriate follow-up to determine customer satisfaction, leading to increased repeat and referral business.

* Expertise in resolving escalated customer service issues.

* Secured numerous company achievement awards for delivery of exceptional customer service.

* Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft, Epic PowerPoint, Microsoft Access, and Microsoft Outlook). EDUCATION

*Dover High School Dover NJ, Graduated General Diploma 2002

*Morris County School of Technology, 9/2000- 6/2002- Graduated with a business Information Technology Certificate

*County College of Morris Randolph, NJ- 2002-2004

*Centenary University May 2020-present

WORK EXPERIENCE:

Account Manager

Corporate Health- Specialized in, Workman’s Compensation, Occupational Health, Executive Health and Wellness Services

April 2023- Present

Manage corporate client relationships and provide exemplary customer service

• Assist team in customer outreach

• Communicate with corporate client contact/decision making to discuss employer-based health and wellness needs.

• Develop a professional and personal relationship that engenders trust and respect client leadership

• Develop relationships with supervising physicians and other local healthcare providers or partners

• Identify service issues, troubleshoot and resolve and communicate the information to the appropriate stakeholders to promote quick satisfaction to our clients

• Promote positive company ethics and values.

• Serve as a client advisor regarding employer-based health and wellness

• Understand contractual obligations and history of client relationships.

• Work to build a culture of collaboration and accountability within market among and between company associates, client associates and collaborating providers and local healthcare systems

• Manage and monitor report client and sales activity.

• Create marketing and managing promotion materials

• Input and track account data and management using department CRM (Salesforce and Constant Contact, WC/OHP/E-B

• Cold calls monthly for new healthcare industries throughout the State of New Jersey

• Maximize cash flow and revenue generation

• Monitor performance and act to ensure financial targets and objectives are met

• Research potential corporate client based with department sales and strategies

• Weekly/monthly staff meetings about our client feedback on corporate health wellness services

• Create blast emails through marketing software and other solutions as determined by corporate health

• Participate and manage/lead outreach events i.e., event booths, engagement, organization memberships

Medical Office Associate II

General Surgery/Oncology/Colorectal Offices

April 2022- Current

• Front desk, managing phones, checking patients in and out of Epic

• Collecting co-pays verifying insurance, scanning documents into the electronic medical record

• Processing medical records releases and other clerical duties typical of a physician practice.

• Travel between sites Morristown/Bridgewater

• Monthly JHACO for the Bridgewater site

• Cleaning and stocking patient rooms

• Work queue daily errors

• Answer Clinic Calls and Assist RN, CMA

• High volume call center, patient care

• Verifies insurance

Phlebotomist I

May 2021- April 2022

• Obtain blood specimens by performing venipunctures and finger sticks

• Track collected specimens with initials, time, and date

• Perform bleeding times

• Enhanced phlebotomy skills with pediatric, oncology patients with small veins

• Register patients into the HIS hospital systems

• Maintain a safe, secure, and healthy work environment by following standards hospital policy and procedures

• Transport specimen to the nearby laboratory

• Centrifuge, aliquot specimen per test requirement

• Process and aliquot specimen sent to outside labs (Quest/Lab Core)

• Training in OSHA, HIPAA, and GCP rules and regulations

• Training in infectious disease specimen handling and transport

Also worked Part-time when needed Patient Registration for Atlantic Health System, vaccine centers throughout the State of New Jersey

Administrative Assistant- Cardiovascular Department Atlantic Health Systems Morristown NJ, 07960

May- 2020- May-2021

• Advance knowledge with EPIC Cadence and Cupid

• Traveled between sites in the AHS area based on staffing needs

• Conducts patient registration, insurance verification, scheduling, phone management for

• Cardiology Suites

• Provides scheduling support to Cardiology and Vascular Department Billing Account Representative

Atlantic Health Systems Morristown NJ, 07960

December 2012- May 2020

Oversees and coordinates all collection operations activities. Works closely with the manager and supervisors in formulating and implementing departmental objectives to include:

• Monitor in-patient/out-patient accounts payments and follow-up

• Reconcile in-patient/out-patient laboratory invoices

• Process queries reports for Pathology, Immunology, Core lab, and Physician offices

• Invoice/maintain reference laboratory payments via Excel

• Attends daily Managers and Directors scheduled meetings

• Contacts insurance companies for patient verification via out/in-network claims

• Outreach liaison between department go associated with "Go lives" setups

• System validation projects upgrade to billing systems via AHS

• Monitors company emails and other communication systems to ensure faster responses

• Advanced knowledge of Epic, STAR, EMR Systems

• Process monthly manual billing for Morristown Pathology Associates

• Process manual lab charges in Cerner system

• Process "On-base" check request for bill payments

• Process Soft lab-Epic daily audits, and review charges for accuracy

• Reconciled billing work queue’s in Epic (EMR) system

• Process daily payments in laboratory billing system timely and accurately

• Provides training and supervisor to new staff

• Maintains and adheres to all laboratory compliance procedures and guidelines

• Phlebotomist II

• Atlantic Health Systems Morristown NJ, 07960

• August 2002-December 2012

• Collects, labels, and processes patient specimens following laboratory protocol for the collection of blood

• samples, including patient identification and universal infection control procedures. Ensures the

• accurate labeling of all specimens according to lab protocol. Processes glassware through washing and

• drying machines. Maintains and inspects supply levels to ensure immediate availability. Performs the

• following related responsibilities as required:

• Obtain blood specimens by performing venipuncture’s and finger sticks

• Track collected specimens with initials, time, and date

• Perform bleeding times

• Enhanced phlebotomy skills with pediatric, oncology patients with small veins

• Register patients into the HIS hospital systems

• Maintain a safe, secure, and healthy work environment by following standards hospital

• policy and procedures

• Transport specimen to the nearby laboratory

• Centrifuge, aliquot specimen per test requirement

• Process and aliquot specimen sent to outside labs (Quest/Lab Core)

• Training in OSHA, HIPAA, and GCP rules and regulations

• Training in infectious disease specimen handling and transport

Contact this candidate