TAMARA L. BINGHAM

QUALIFICATIONS SUMMARY

I am a highly creative, goal-oriented, and professional individual with demonstrated experience in customer service and I have the ability to manage multiple projects and meet deadlines. I have a strong work ethic combined with a commitment to excellence in all projects undertaken. I am a team player, who works effectively with employees in accomplishing objectives.

EDUCATION

Kaplan University 2006 - Associates Criminal Justice

ITT Technical Institute 1991 - Secretarial Office Course Austin Community College 1987 - Certified Medical Office

EXPERIENCE

DentaQuest

Customer Service Representative II

11/11/2013-present

Stratum Executive Center

11044 Research Blvd Building A, Suite 400

Austin, TX 78759 800-***-****

Responsibilities

•Call Center atmosphere handling a multitude of nationwide Vision and Dental calls from Members, Families and Providers using SalesForce and Windward for researching information, documenting and verifying all information per HIPAA requirements

•Log all inquiries into system(s) and assign follow ups if needed

•Meet or exceed individual and department goals

•Research Provider information, Benefits, History and Claims (investigating errors, voiding claims to correct errors, researching appeals, explaining EOBs

(Explanation of Benefits) and explaining claim denials to providers

Accomplishments

Perfect attendance, created image/logo for company picnic t-shirts and flyers for

Company Mission Impact group, Took part in Company Mission Month, Home

Based Agent

REV Worldwide

Customer Service Representative

04/22/2013-10/18/2013

601 North Lamar Boulevard, Suite 300

Austin, Texas 78703

512-***-****

Responsibilities

•Analyze and resolve a wide variety of customer issues utilizing Zendesk for troubleshooting and answering emails

•Exercise multi-tasking skills when managing multiple systems and applications such as iChoose and CARES

•Proactively utilize strong problem solving skills in order to deliver customer focused solutions for airline debit cards and account issues for US, Australia and New Zealand customers

•Answered calls in busy call center

•Offered company products

Accomplishments

Perfect Attendance

Sears Holdings

Call Center Representative/Tech Support Specialist

Lawn, garden and indoor appliances

10/17/2008-04/18/2013

1300 Louis Henna

Round Rock, Texas 78664

512-***-****

Responsibilities

•Answered calls in busy call center

•Set service based on technician availability

•Typing

•Handled customers billing information

•Troubleshooting appliances and outdoor products while utilizing multiple programs seeking resolution to customer issues. • Up-selling products

Accomplishments

Perfect Attendance

Created Company Logo for Technical Support Department

NewsStand, Inc. (Temp)

Digital Book Editor

05/2006-11/2006

1825-A Kramer Lane, Suite 150

Austin, TX 78758 512-***-****

Responsibilities

•Proofreading

•Typing

•Processing Data

•Recording Information

HEB Grocery Store

Grocery Stocker

09/1999-04/2000

6607 South IH 35

Austin, Texas 78744 512-***-****

Responsibilities

•Stocking merchandise

•Customer Service

•Displaying Merchandise

HEB Grocery Store

Grocery Stocker

01/1996-08/1999

2110 New Slaughter Lane

Austin, Texas 78748 512-***-****

Responsibilities

•Stocking merchandise

•Customer Service

•Displaying Merchandise

AT & T

International & Domestic Operator

01/1995-12/1995

915 Colorado Street Austin, Texas 78701 512-***-****

Responsibilities

•Call Center Customer Service

•Typing

•Billing

Up-selling products

Contact this candidate