PATRICIA SEPE

Las Vegas, NV 702-***-**** ad0fxu@r.postjobfree.com https://careerwebfolio.com/patriciasepe/ VICE PRESIDENT - OPERATIONS & CASE MANAGEMENT

Business Acumen Operational Ingenuity Entrepreneurial Intuition Transformational Leadership Leadership and Management Professional with 20+ years of success driving performance excellence and department profitability in case management, service delivery, and operational functions. Adept at survey analysis, root-cause diagnosis, and collaborative solution innovation. Untethered by tradition, intrigued by the potential of change, and skilled at turning new ideas into fundamental procedures. Excel at developing top performers. Augmenting Operation’s Contribution to Revenue and Profit Growth Invested in the creation of cost-effective, empathetic, productive environments that challenge exceptional performance and reward commensurate results. A clear, concise, impactful communicator respected across the organization for judicious, pragmatic decision-making. Trusted to deliver notable ROI in consequential situations. CORE COMPETENCIES

• Strategic Planning & Execution • Continuous Improvement • Service Quality Enhancement

• Cross-Functional Collaboration • Revenue Stream Expansion • Loss Prevention

• Operations Optimization • Manage Strategic Relationships • Vision, Mission, Direction

• Develop, Coach, Mentor Teams • Regulatory Compliance • Analytics / Metrics / KPIs PROFESSIONAL EXPERIENCE

Encompass Health Rehabilitation Hospital of Las Vegas Las Vegas, NV 2014 - Present The largest US provider of inpatient rehabilitation services with a net worth of $5.4 billion. The institution serves about 30% of all Medicare patients through 153 hospitals nationwide and employs approximately 34,000. Director of Case Management

Manage ten direct reports in a 79-bed facility allocating resources in ways that achieve financial goals. Also, assist with the thru put of clientele.

Improved the Top and Bottom Lines

• $10,000 in per-incident fines avoided by upgrading processes affecting the quality-of-service delivery.

• 36% hike in revenue attained by improving the efficiency of duty scheduling through workflow modification.

• 15% boost in profitability earned by reviewing patient insurance-tier levels to maximize stay reimbursement.

• Guaranteed timely collections by ensuring billing formats and information met vendor requirements.

• Strengthened financials and obtained regulatory compliance at a sister facility by mentoring the director and staff.

• 10% advance in patient-day reimbursement recorded by applying a rigorous evaluation of patient needs to shorten the average length of stay.

Expanded the Definition of Operational Excellence

• Raised team ranking 133 places from 137th to fourth in the firm’s largest division nationwide by delineating goals, clarifying individual roles, and educating and mentoring associates.

• Elevated the group’s ability to maintain quality and service effectiveness through selective recruiting, aligning personal goals with corporate strategies, training thoroughly, and holding all members accountable. Patricia Sepe ad0fxu@r.postjobfree.com 702-***-**** Page 2

• Enhanced compliance with operational guidelines by interpreting regulations and policies for co-workers.

• Improved efficiency by creating customer-oriented performance strategies and streamlining processes.

• Met the varied demands of distinct service areas by establishing relationships with leaders that provided insight into needs and evaluating the contributions of third-party resources to avoid omission or duplication.

• Avoided purchase of duplicate resources by gaining insight into specific service-area needs through relationships established with functional leaders and categorizing the offerings of third-party providers.

• Raised functional effectiveness by assisting multi-disciplinary teams in establishing detailed project plans. Gerinet Healthcare Las Vegas, NV 2012 - 2014

A regional $6.5 million hospice provider serving up to 213 Medicare patients annually. Medical Social Worker

Responsible for maintaining the company’s Medicare ranking by improving patient satisfaction through effective employee collaboration that guaranteed timely patient visits. Supervised one associate.

• 75% improvement in administrative competency realized by partnering with multiple internal units in replacing manual, paper-based reporting with electronic systems.

• 50% escalation in response time was achieved by adjusting performance goals based on analyses of clients’ stated concerns resulting in an amplified sense of urgency.

• Doubled satisfaction rating from 43% to 86% over two years by trending the nature of consumer feedback and modifying staff behaviors to counter negative evaluations.

• Extended customer benefits are provided through references to appropriate resources for support, information, and financial assistance and personally advocating and aiding in resolving issues.

• 20% increase in communication substance gained by inaugurating and chairing weekly cross-department meetings to discuss and assuage client and vendor distress. Henderson Health and Rehabilitation Center Henderson, NV 2007 - 2012 Southern Nevada’s largest skilled nursing facility with 266 available beds. Director of Social Services

Depended upon keeping the facility compliant with all Medicare and Medicaid regulations. Monitored client psychosocial incidents and quality of life daily. Supervised five staff.

• 50% shrink in safety-related occurrences secured by devising and installing monitoring techniques tightly aligned with consumer habits.

• 25% reduction in incidents scored by joining with colleagues in initiating a specialized prevention program and setting up adequate procedures to monitor participation.

• 20% reduction of complaints expressed by special-needs clients fostered by cooperating with interdisciplinary units to ensure alignment of practices with government directives.

• Furthered the value of team contributions by engaging members in dedication to quality and resource effectiveness, encouraging the sharing of progressive ideas, and maintaining personal interaction.

• 10% sharpening in adherence to regulations delivered by improving the caliber of client programs. EDUCATION / CERTIFICATIONS / LICENSURE

Master of Social Work, University of Illinois at Chicago Bachelor of Social Work, University of Illinois at Chicago Certified Case Manager (CCM)

LMSW License

Contact this candidate