Deborah Valentine

Customer Service Expert, Reliable and Experienced

Everett, WA 98204

ad0fwx@r.postjobfree.com

425-***-****

Have extensive training and job experience in exemplary customer service, products/services sales, and quality administrative office, dispatch and scheduling skills. I have a unique way of gaining trust, and advising my customers with confidence, leaving them pleased with their interaction with me, and an overall satisfaction with the company I represent.

Have demonstrated outstanding skill in the sales of products and services for my employer. Worked for ten years in the personal banking, and commercial finance management area. Recently covered the spectrum to include consumer electronics and health/beauty products via retail merchandising, demonstrations and retail sales boosting campaigns.

Have acquired high proficiency in MS Office, database management. Have excellent written and verbal communication skills, with spelling and correspondence composition as particular strengths. Was entrusted to author and publish department manuals and instruction guides, as well as system response templates for customer correspondence through the company website. Have LEVEL 1 Security Clearance, and received Certification to report elderly and child abuse.

July 2006, became a Licensed Independent Mortgage Loan Originator between banking positions.

Acquired RTRP Certificate, (Registered Tax Return Preparer), from Internal Revenue Service, May 2013. This will aid me in continuing to volunteer my services during tax season.

***November 2014, Graduated from the Landmark Forum. The curriculum leaves its graduates able to deal powerfully with each and every aspect of their lives. The ongoing seminars give a practical, operational edge to converting problems into opportunities, and opportunities into action. www.LandmarkWorldwide.com

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher/Scheduler

Medstar Transportation - Everett, WA

October 2019 to Present

Dispatch drivers to pick up clients and transport them to a designated address on the travel request. Electronically book travel requests for Hopelink, VA, Access2Care, Logisticare and other brokers. Also booked requests for private pay customers

Prepare drivers schedules for their next day trips, then notify via text, their schedules. Retail Merchandiser

Premium Retail Services - Everett, WA

October 2016 to September 2019

Complete Service Orders as assigned daily by manager and me. SO's primarily involve visiting a major retail store and completing the tasks requested by the client. Tasks involve building displays according to POG, audits, and/or inventory pack out.

Retail Merchandiser

L&R Distributors, Inc. - My Territory is in Everett/Lynnwood Area March 2017 to August 2019

Managing my own work schedule to cover assigned Albertson's and Safeway store visits in my Everett, WA territory,

Audit, place orders, and restock items in Cosmetics, Baby, Toy and other aisles. Work@Home, Customer Service Specialist

Nordstrom - Seattle, WA

October 2015 to July 2016

*Rehireable* Work from home customer service agent for online shoppèrs. Office Manager, Customer Service, Cemetery Industry www.Washelli.com - Brier, WA

November 2013 to November 2014

Evergreen Washelli,

November 2013-November 2014

TITLE: Office Manager at Abbey View Park in Brier

Acted as support to the cemetery manager, and as a liaison between her, and/or the family services staff and the Abbey View operations crew.

Office management, including telephone receptionist for incoming calls as well as in person customer service representation.

Supported the growth of BOTH, the Abbey View and the Bothell Funeral Home markets. Was responsible for the smooth running of the processes and services offered by E.W.

This job required a high degree of autonomy: the ability to think on your feet and work efficiently and independently with minimal supervision were prerequisites. Retail Merchandiser, Sales Territory Management, Cust Service Advantage Sales and Marketing/GSK Team

May 2009 to August 2013

Visit retail variety and grocery stores to manage the stock, displays and inventory of the "GSK" products they carry.

Manage my own itinerary, schedule and map my route in order to visit from 80-120 locations, (seven retailers), within a six week cycle, 20-40 day visits.

Work on the achievement of business objectives through placement of new and current items at all assigned stores.

Strive to meet client and company objectives by maintaining full distribution on existing SKUs and ensuring correct signage are in place.

Maintain schematic standards by ensuring all authorized items are in distribution and set to shelf standards. Maintain schematic integrity through consistent communication with Retail Supervisor/Store Managers and other retail personnel.

POS Placement, POG's, hang shelf signs, place coupons on product, etc. as directed by client.

Display Building, assembled cardboard displays for promotion of an item, placed Clip Strips, Trays, Shelf Signs, etc. as directed by GSK, and allowed by retailers.

File reports of each store call into ASM's iPad application, communicate via email, stay update on constant bulletins and monthly objectives via broadcasts and conference calls, take and label photos- then send with report/"Hotline", keep timecard log, and use all iPad applications that aid in reporting each day's activities.

Sales Specialist, Small Business Treasury and Cash Management Washington Mutual Bank, (Now Chase) - Seattle, WA

January 1999 to March 2009

Small Business Treasury and Cash Management Department

Was the first team member hired to implement the new Small Business Treasury Management Services Department specialized in making the commercial business products and services available to our small business customers, where they were previously not available. Assisted in training my fellow sales and service team members as they were brought onboard to join me in the new department, using aids I had developed in my own learning process.

Personally sold over 500 products and brought in over $50 million in deposits in 2008. I have many letters of recognition and "WaMu Wahoo's" awarded to me from my peers. I have several recommendations and references in letter form, from bankers and officers across the nation, in the field and at the financial centers.

Prepared proformas, analyzed prospects/clients bank records, account structures and cashflows to develop and recommend appropriate account relationship structure. Through my reports, recommend appropriate Treasury and Cash Management products and services to nationwide business banking customers and to assist financial center employees

Answered questions from Business Development Officers, SB Relationship Managers, bank customers about our products and their pricing, kept apprised of our promotions and interest rates, past and present. Identified cross selling opportunities, processed and completed the sales as necessary.

Led regional sales meetings via conference calls, as the "featured speaker," representing our entire SBTMS department across the country. Explained the features and processes of the business banking products, and addressed any issues personnel might be having in the field or while representing the product to customers.

Call Center, Customer Service, Online Help Desk, Team Leader/Certified Mentor

Washington Mutual Bank, (Now Chase) - Bothell, WA

January 1999 to July 2006

TITLE: Business and Personal Online Banker III,

Products & Services/Loss Management/Retirement, IRA Banker, Certified Trainer for New Hires and Peer Mentor

Telephone Banker, Problem solve and troubleshoot customers' accounts using Trac'm, Host, Hogan and Siebel. Was hired to be on the launch teams for the new services WaMu offered as they were piloted and then made available to customers, including Online Banking, (website launch), Bill Pay,

(followed by Online Bill Pay), Small Business Accounts, Business Online Banking and Bill Pay, (two different sites), and customer contact email, (Kana), for some examples.

Business and Business Online Banker, knowledge of types of business accounts, help customers navigate the business website, use Oblix, Corillian, PIE and Itreev information databases for signature cards and account ownership information.

Personal Online Banker, correspond with customers via KANA email system including free-form responses; getAccess and Oblix user password reset, performed as help desk personnel, walking customers through any issues they might have accessing or using the WaMu Website

Personal and Business Online Bill Pay Banker; trained on Metavante and RCS systems; trace bill payments and open service tickets using CST access to records, also accessing to get the customer updates on their Pay by Phone tickets.

Products and Services Banker, extensive knowledge of products and special products offered by WAMU past and present, open accounts, quote interest rates and describe our services and products in great detail, then processing sale

Loss Management Banker, IRA Banker, ATM/VISA

Specialist/Temp. Specialist, and Escalation Queue Hospital Telephone Operator, ER Dispatch, Answering Service Children's Hospital and Medical Center - Seattle, WA June 1991 to October 1998

TITLE: Hospital Operator, Telecommunications Department

Answer incoming calls on an extremely high volume switchboard, (SDC), routed through a PC with speed and accuracy.

Navigate through a multitasked computer system connected to both departmental and hospital wide Internet and Intranet systems.

Page overhead, use voice, digital and alpha pagers, and radio dispatch security personnel for normal operation or emergencies.

Have a thorough knowledge of emergency procedures and efficiently dispatch personnel for all emergency codes, alarms or any other situations that threaten the safety of the hospital or its occupants.

Authored and produced the Telecommunications Department Policies and Procedures Handbook and the New Employees Training Manual.

Was chosen to shadow train and brought in as extra staff during the implementation of the new computerized phone system. Fully trained nearly all of the staff and temporary staff by employment end (app. 20-25.ppl).

Devised the filing system for Children's Answering Service records; single handedly entered each account's information into the computer, and was responsible for updating the accounts in SDC. Education

None in Communications, Criminal Justice

Shoreline Community College - Seattle, WA

1981 to 1982

Diploma in College Prerequisites

Woodway Sr High - Edmonds, WA

1977 to 1981

Skills

• MS Office (10+ years)

• Customer Relations (10+ years)

• Banking (10+ years)

• Merchandising (5 years)

• Business Development (3 years)

• Help Desk (10+ years)

• Database Management (8 years)

• Data Analysis (3 years)

• Filing (5 years)

• Inventory Management (5 years)

• Marketing (5 years)

• New Business Development (3 years)

• Office Management (5 years)

• Public Speaking (3 years)

• Risk Management (10+ years)

• Relationship Management (10+ years)

• Receptionist (5 years)

• Sales (10+ years)

• Training (5 years)

• Typing (10+ years)

• Vendor Management (4 years)

• Word (10+ years)

• Windows (10+ years)

• Windows Xp (10+ years)

• Powerpoint (10+ years)

• Excel (10+ years)

• Accounting (2 years)

• Business Analysis (3 years)

• CSS (10+ years)

• Telecommunications (10+ years)

• Telephone Skills (10+ years)

• Order Processing (5 years)

• Teamwork (10+ years)

• Training (10+ years)

• Call Center (10+ years)

• Cashier (5 years)

• Data Entry (10+ years)

• Retail (3 years)

• Scheduling (5 years)

• Dispatch (8 years)

• Answering Service (8 years)

• Emergency Response (8 years)

• Research (3 years)

• Conflict Resolution (10+ years)

• Team Leader (8 years)

• Onboarding (7 years)

• Customer Support

• Customer Care

• CSR

• Customer Service

Certifications and Licenses

driver's license

Level One Fingerprint Clearance Card

December 2019 to Present

Dispatch

October 2019 to January 2030

Enter and book trips for drivers transporting primarily medical patients to appointments. Assessments

Attention to Detail — Familiar

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: https://share.indeedassessments.com/ share_to_profile/1ba42196e9dafbc4f5336e1a5497d4b7eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/725be4939a22e6313c5114bff6cd2133eed53dc074545cb7 Call Center Customer Service — Familiar

September 2019

Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/2349481ba727914f088101e7a68eb72beed53dc074545cb7 Attention to Detail — Completed

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: https://share.indeedassessments.com/ share_to_profile/488963cc0ae4c04e8adc3af35cb84580eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/0d78ff2582c0cfa8c9927e994325888ceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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